Data processing method and system, terminal, and server

• US 10,354,254 B2
• Filed: 06/06/2014
• Issued: 07/16/2019
• Est. Priority Date: 06/08/2013
• Status: Active Grant

• Current Assignee: Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
• Original Assignee: Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
• Inventors: Yang, Bing
• Primary Examiner(s): Tran, Hai
• Application Number:
  US14/896,593
• Publication Number:
  US 20160148208A1
• Time in Patent Office: 1,866 Days
• Field of Search: 705 39
• CPC Class Codes: G06Q 10/0837 Return transactions
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 20/3227 using secure elements embedded in M-devices
• CPC Class Codes: G06Q 20/407 Cancellation of a transaction
• CPC Class Codes: G06Q 30/01 Customer relationship services

Abstract

Implementation manners of the present invention disclose a data processing method and system, a terminal, and a server, where the data processing method includes: acquiring a service processing instruction inputted by a user; generating a service processing request according to the service processing instruction, where the service processing request includes a unique identifier of the terminal; and sending the service processing request to a server, so that the server queries, according to the unique identifier of the terminal in the service processing request, an on-sale data maintenance list for product information corresponding to the unique identifier of the terminal; and processing, according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request. The technical solutions disclosed by the present invention require no complex manual operations, thereby decreasing an error rate, improving a service processing speed.

Claims

1. A data processing method for automatically generating a service request by a sold terminal in response to an instruction input by a user of the sold terminal, the method comprising:

acquiring, by a terminal, a service processing instruction inputted by a user, wherein the terminal is a sold terminal via which the user inputs the service process instruction;

generating, by the terminal, a service processing request according to the service processing instruction, wherein the service processing request comprises a unique identifier of the terminal;

sending, by the terminal, the service processing request to a server;

receiving, by the server, the service processing request;

querying, by the server according to the unique identifier of the terminal in the service processing request, an on-sale data maintenance list for product information corresponding to the unique identifier of the terminal, wherein the on-sale data maintenance list records a correspondence between a unique identifier of at least one sold terminal and product information corresponding to the unique identifier of the at least one sold terminal; and

processing, by the server according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request.

2. The method according to claim 1, wherein the service processing request is a refund service request;

the product information comprises a product price and a payment account corresponding to the terminal; and

the processing, by the server according to the product information, the service requested by the service processing request corresponding to the terminal comprises;

performing, by the server, refund processing of the terminal according to the product price and the payment account.

3. The method according to claim 1, wherein the service processing request is a software update service request;

the product information comprises an operating system update software package corresponding to an operating system of the terminal; and

the processing, by the server according to the product information, the service requested by the service processing request corresponding to the terminal comprises;

sending, by the server, the operating system update software package to the terminal, to enable the terminal to update the operating system of the terminal according to the operating system update software package.

4. The method according to claim 1, wherein the unique identifier comprises one of an International Mobile Equipment Identity (IMEI) code, an Emergency Service Number (ESN) code, a Mobile Equipment Identifier (MEID) code, or a Serial Number (SN) code.

5. A data processing method for automatically generating a service request by a sold terminal in response to an instruction input by a user of the sold terminal, the method, comprising:

acquiring, by a terminal, a service processing instruction inputted by a user, wherein the terminal is a sold terminal via which the user inputs the service process instruction;

generating, by the terminal, a service processing request according to the service processing instruction, wherein the service processing request comprises a unique identifier of a terminal;

sending, by the terminal, the service processing request to a server, to enable the server to query, according to the unique identifier of the terminal in the service processing request, an on-sale data maintenance list for product information corresponding to the unique identifier of the terminal, wherein the on-sale data maintenance list records a correspondence between a unique identifier of at least one sold terminal and product information corresponding to the unique identifier of the at least one sold terminal; and

to process, according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request.

6. The method according to claim 5, wherein the unique identifier comprises one of an International Mobile Equipment Identity (IMEI) code, an Emergency Service Number (ESN) code, a Mobile Equipment Identifier (MEID) code, or a Serial Number (SN) code.

7. A data processing method for processing a service request received from a sold terminal sent in response to an instruction input by a user of the sold terminal, the method, comprising:

receiving, by a server, a service processing request sent by a terminal, wherein the service processing request comprises a unique identifier of the terminal, wherein the terminal is a sold terminal via which a user inputs a service process instruction, the terminal having generated the service processing request in response to the service processing instruction;

querying, by the server, according to the unique identifier of the terminal in the service processing request, an on-sale data maintenance list for product information corresponding to the unique identifier of the terminal, wherein the on-sale data maintenance list records a correspondence between a unique identifier of at least one sold terminal and product information corresponding to the unique identifier of the at least one sold terminal; and

processing, by the server, according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request.

8. The method according to claim 7, wherein the service processing request is a refund service request;

the product information comprises a product price and a payment account corresponding to the terminal; and

the processing, according to the product information, the service requested by the service processing request comprises;

performing refund processing of the terminal according to the product price and the payment account.

9. The method according to claim 7, wherein the service processing request is a software update service request;

the product information comprises an operating system update software package corresponding to an operating system of the terminal; and

the processing, according to the product information, the service requested by the service processing request comprises;

sending the operating system update software package to the terminal, so that the terminal updates the operating system of the terminal according to the operating system update software package.

10. The method according to claim 7, wherein the unique identifier comprises one of an International Mobile Equipment Identity (IMEI) code, an Emergency Service Number (ESN) code, a Mobile Equipment Identifier (MEID) code, or a Serial Number (SN) code.

11. A data processing system, comprising:

a terminal, configured to;

acquire a service processing instruction inputted by a user, wherein the terminal is a sold terminal via which a user inputs the service process instruction,

generate a service processing request according to the service processing instruction, wherein the service processing request comprises a unique identifier of the terminal; and

send the service processing request to a server; and

the server, configured to;

receive the service processing request;

store an on-sale data maintenance list, wherein the on-sale data maintenance list records a correspondence between a unique identifier of at least one sold terminal and product information corresponding to the unique identifier;

query, according to the unique identifier of the terminal in the service processing request, the on-sale data maintenance list for product information corresponding to the unique identifier of the terminal; and

process, according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request.

12. The system according to claim 11, wherein the service processing request is a refund service request;

the product information comprises a product price and a payment account corresponding to the terminal; and

the server is configured to;

perform refund processing of the terminal according to the product price and the payment account.

13. The system according to claim 11, wherein the service processing request is a software update service request;

the product information comprises an operating system update software package corresponding to the terminal; and

the server is configured to;

send the operating system update software package to the terminal, so that the terminal updates an operating system of the terminal according to the operating system update software package.

14. The system according to claim 11, wherein the unique identifier comprises one of an International Mobile Equipment Identity (IMEI) code, an Emergency Service Number (ESN) code, a Mobile Equipment Identifier (MEID) code, or a Serial Number (SN) code.

15. A server, comprising:

a memory storing instructions; and

a processor coupled to the memory to execute the instructions to;

receive a service processing request sent by a terminal, wherein the service processing request comprises a unique identifier of the terminal, wherein the terminal is a sold terminal via which a user inputs a service process instruction, the terminal having generated the service processing request in response to the service processing instruction;

query, according to the unique identifier of the terminal in the service processing request, an on-sale data maintenance list for product information corresponding to the unique identifier of the terminal, wherein the on-sale data maintenance list records a correspondence between a unique identifier of at least one sold terminal and product information corresponding to the unique identifier of the at least one sold terminal; and

process, according to the product information corresponding to the unique identifier of the terminal, a service requested by the service processing request.

16. The server according to claim 15, wherein the service processing request is a refund service request;

the product information comprises a product price and a payment account corresponding to the terminal; and

the processor to execute the instructions to;

performing refund processing of the terminal according to the product price and the payment account.

17. The server according to claim 15, wherein the service processing request is a software update service request;

the product information comprises an operating system update software package corresponding to an operating system of the terminal; and

the processor to execute the instructions to;

send the operating system update software package to the terminal, to enable the terminal to update the operating system of the terminal according to the operating system update software package.

18. A terminal, comprising:

a memory storing instructions; and

a processor coupled to the memory to execute the instructions to;

acquire a service processing instruction inputted by a user, wherein the terminal is a sold terminal via which the user inputs the service process instruction;

generate a service processing request according to the service processing instruction, wherein the service processing request comprises a unique identifier of a terminal;

sending the service processing request to a server, wherein the service processing request carries the unique identifier of the terminal and the requested service, and the unique identifier of the terminal is used to query an on-sale data maintenance list for product information by the server, wherein the on-sale data maintenance list records a correspondence between a unique identifier of at least one sold terminal and product information corresponding to the unique identifier of the at least one sold terminal.

19. The terminal according to claim 18, wherein the unique identifier comprises one of an International Mobile Equipment Identity (IMEI) code, an Emergency Service Number (ESN) code, a Mobile Equipment Identifier (MEID) code, or a Serial Number (SN) code.