Methods and systems for clustering of repair orders based on alternative repair indicators

• US 10,380,557 B2
• Filed: 07/31/2015
• Issued: 08/13/2019
• Est. Priority Date: 07/31/2015
• Status: Active Grant

• Current Assignee: Snap-On Incorporated
• Original Assignee: Snap-On Incorporated
• Inventors: Merg, Patrick S., Foreman, Jacob G., Lewis, Bradley R., Kelley, Brett A., Grammatico, Joseph R.
• Primary Examiner(s): Koneru, Sujay
• Application Number:
  US14/815,407
• Publication Number:
  US 20170032333A1
• Time in Patent Office: 1,474 Days
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/02 Registering or indicating driving, working, idle, or waiting time only apparatus forming part of taximeters G07B13/00
• CPC Class Codes: G07C 5/08 Registering or indicating performance data other than driving, working, idle, or waiting time, with or without registering driving, working, idle or waiting time
• CPC Class Codes: H04L 67/125 involving control of end-device applications over a network

Abstract

Methods and systems may relate to clustering of repair orders based on alternative repair indicators. Accordingly, a processor may determine that a particular computer-readable vehicle repair order (RO) corresponds to an existing cluster of ROs due to the particular RO including data that refers to a particular vehicle symptom. This existing cluster may be arranged to contain ROs that correspond to the particular vehicle symptom. In response to determining that the particular RO correspond to the existing cluster, the processor may determine that the particular RO includes data indicating an alternative repair that defines a vehicle repair for resolving the particular vehicle symptom other than by replacement of a particular vehicle component. Responsively, the processor may add the particular RO to a different cluster of ROs. This different cluster may be arranged to contain ROs that correspond to the particular vehicle symptom and to the alternative repair.

Claims

1. A method comprising:

determining, by at least one processor, that a particular computer-readable vehicle repair order (RO) is contained in an existing cluster of ROs by determining that the particular RO is associated with an existing cluster identifier stored within a computer-readable medium to identify the existing cluster of ROs, wherein the computer-readable medium has stored thereon an indication that the particular RO is associated with the existing cluster identifier, wherein the particular RO specifies a particular vehicle symptom that was previously resolved, wherein the existing cluster is arranged to contain ROs that specify the particular vehicle symptom, but do not specify that the particular vehicle symptom was resolved by replacement of one or more vehicle components, and wherein the computer-readable medium contains data that identifies a plurality of taxonomy terms each indicative of a respective alternative vehicle repair other than replacement of one or more vehicle components;

after determining that the particular RO is contained in the existing cluster, making a determination, by the at least one processor, that the particular RO specifies a particular alternative vehicle repair as having resolved the particular vehicle symptom other than by replacement of one or more vehicle components, wherein the at least one processor makes the determination by determining that the particular RO includes content that matches a particular taxonomy term, from among the plurality of taxonomy terms, indicative of the particular alternative vehicle repair;

in response to making the determination that the particular RO specifies the particular alternative vehicle repair as having resolved the particular vehicle symptom other than by replacement of one or more vehicle components, the at least one processor moving the particular RO from the existing cluster to a different cluster of ROs, wherein the different cluster is arranged to contain ROs that specify the particular vehicle symptom and the particular alternative vehicle repair as having resolved the particular vehicle symptom, wherein moving the particular RO from the existing cluster to the different cluster comprises (i) removing from the computer-readable medium the indication that the particular RO is associated with the existing cluster identifier and (ii) storing at the computer-readable medium an indication that the particular RO is associated with a different cluster identifier, wherein the different cluster identifier is stored within the computer-readable medium to identify the different cluster of ROs, and wherein the different cluster contains a particular quantity of ROs after the particular RO is moved to the different cluster;

receiving, by the at least one processor via a vehicle repair tool, a request that comprises at least one search term specifying at least the particular vehicle symptom;

making a further determination, by the at least one processor, that the different cluster is associated with the at least one search term and that the particular quantity of ROs contained in the different cluster exceeds a threshold quantity; and

based on the further determination, the at least one processor responding to the request by causing a display device of the vehicle repair tool to display a repair-hint associated with the different cluster, wherein the repair-hint specifies at least that the particular alternative vehicle repair resolves the particular vehicle symptom.

2. The method of claim 1, wherein removing from the computer-readable medium the indication that the particular RO is associated with the existing cluster identifier corresponds to removing the particular RO from the existing cluster such that the particular RO is no longer contained in the existing cluster.

3. The method of claim 1, wherein moving the particular RO to the different cluster further comprises:

the at least one processor referring to the computer-readable medium to determine whether or not the computer-readable medium contains the different cluster;

if the computer-readable medium contains the different cluster, the at least one processor moving the particular RO to the different cluster; and

if the computer-readable medium does not contain the different cluster, the at least one processor (i) generating the different cluster such that the different cluster is arranged to contain ROs that specify the particular vehicle symptom and the particular alternative vehicle repair as having resolved the particular vehicle symptom and (ii) moving the particular RO to the generated different cluster.

4. The method of claim 3, wherein moving the particular RO to the different cluster further comprises:

if the computer-readable medium does not contain the different cluster, the at least one processor also storing the generated different cluster in the computer-readable medium.

5. The method of claim 1, wherein the particular alternative vehicle repair comprises a first alternative vehicle repair and a second alternative vehicle repair, wherein the particular taxonomy term comprises a first taxonomy term indicative of the first alternative vehicle repair and a second taxonomy term indicative of the second alternative vehicle repair, and wherein determining that the particular RO includes content that matches a particular taxonomy term comprises determining that the particular RO includes content that matches the first and second taxonomy terms.

6. The method of claim 5, wherein the different cluster being arranged to contain ROs that specify the particular vehicle symptom and the particular alternative vehicle repair as having resolved the particular vehicle symptom comprises the different cluster being arranged to contain ROs that specify the particular vehicle symptom and the first and second alternative vehicle repairs as having resolved the particular vehicle symptom.

7. The method of claim 1, wherein the different cluster is a first different cluster, wherein the particular alternative vehicle repair is a first alternative vehicle repair, and wherein the particular taxonomy term is a first taxonomy term indicative of the first alternative vehicle repair, the method further comprising:

making a further determination, by the at least one processor, that the particular RO also specifies a second alternative vehicle repair as having resolved the particular vehicle symptom other than by replacement of one or more vehicle components, wherein the at least one processor makes the further determination by determining that the particular RO also includes content that matches a second taxonomy term, from among the plurality of taxonomy terms, indicative of the second alternative vehicle repair; and

in response to making the further determination that the particular RO also specifies the second alternative vehicle repair as having resolved the particular vehicle symptom other than by replacement of one or more vehicle components, the at least one processor also moving the particular RO from the existing cluster to a second different cluster of ROs, wherein the second different cluster is arranged to contain ROs that specify the particular vehicle symptom and the second alternative vehicle repair as having resolved the particular vehicle symptom.

8. The method of claim 1, wherein the particular vehicle symptom includes a particular diagnostic trouble code (DTC) identifier.

9. The method of claim 1, wherein the particular alternative vehicle repair comprises one or more of:

(i) cleaning of one or more vehicle components, (ii) recalibration of one or more vehicle components, (iii) removal of one or more vehicle components, (iv) addition of one or more vehicle components, (v) adjustment to one or more vehicle components, (vi) fixing of one or more vehicle components, (vii) reprogramming of one or more vehicle components, (viii) aligning of one or more vehicle components, (ix) rebalancing of one or more vehicle components, (x) welding of one or more vehicle components, (xi) re-securing of one or more vehicle components, (xii) rewiring of one or more vehicle components, and (xiii) shimming of one or more vehicle components.

10. The method of claim 1, wherein the particular RO specifies the particular vehicle symptom that was previously resolved, but does not specify that the particular vehicle symptom was resolved by replacement of one or more vehicle components.

11. A method comprising:

determining, by at least one processor, that a particular computer-readable vehicle repair order (RO) is contained in an existing cluster of ROs by determining that the particular RO is associated with an existing cluster identifier stored within a computer-readable medium to identify the existing cluster of ROs, wherein the computer-readable medium has stored thereon an indication that the particular RO is associated with the existing cluster identifier, wherein the particular RO specifies a particular vehicle symptom that was previously resolved and replacement of a particular vehicle component for resolving the particular vehicle symptom, wherein the existing cluster is arranged to contain ROs that specify the particular vehicle symptom and the replacement of the particular vehicle component for resolving the particular vehicle symptom, and wherein the computer-readable medium contains data that identifies a plurality of taxonomy terms each indicative of a respective alternative vehicle repair other than replacement of one or more vehicle components;

after determining that the particular RO is contained in the existing cluster, making a determination, by the at least one processor, that the particular RO also specifies a particular alternative vehicle repair as having contributed to resolving the particular vehicle symptom other than by replacement of one or more vehicle components, wherein the at least one processor makes the determination by determining that the particular RO includes content that matches a particular taxonomy term, from among the plurality of taxonomy terms, indicative of the particular alternative vehicle repair;

in response to making the determination that the particular RO specifies the particular alternative vehicle repair as having contributed to resolving the particular vehicle symptom other than by replacement of one or more vehicle components, the at least one processor moving the particular RO from the existing cluster to a different cluster of ROs, wherein the different cluster is arranged to contain ROs that specify the particular vehicle symptom, and both the replacement of the particular vehicle component and the particular alternative vehicle repair as having resolved the particular vehicle symptom, wherein moving the particular RO from the existing cluster to the different cluster comprises (i) removing from the computer-readable medium the indication that the particular RO is associated with the existing cluster identifier and (ii) storing at the computer-readable medium an indication that the particular RO is associated with a different cluster identifier, wherein the different cluster identifier is stored within the computer-readable medium to identify the different cluster of ROs, and wherein the different cluster contains a particular quantity of ROs after the particular RO is moved to the different cluster;

receiving, by the at least one processor via a vehicle repair tool, a request that comprises at least one search term specifying at least the particular vehicle symptom;

making a further determination, by the at least one processor, that the different cluster is associated with the at least one search term and that the particular quantity of ROs contained in the different cluster exceeds a threshold quantity; and

based on the further determination, the at least one processor responding to the request by causing a display device of the vehicle repair tool to display a repair-hint associated with the different cluster, wherein the repair-hint specifies at least that the particular alternative vehicle repair contributes to resolving the particular vehicle symptom.

12. The method of claim 11, wherein removing from the computer-readable medium the indication that the particular RO is associated with the existing cluster identifier corresponds to removing the particular RO from the existing cluster such that the particular RO is no longer contained in the existing cluster.

13. The method of claim 11, wherein moving the particular RO to the different cluster further comprises:

the at least one processor referring to the computer-readable medium to determine whether or not the computer-readable medium contains the different cluster;

if the computer-readable medium contains the different cluster, the at least one processor moving the particular RO to the different cluster; and

if the computer-readable medium does not contain the different cluster, the at least one processor (i) generating the different cluster such that the different cluster is arranged to contain ROs that specify the particular vehicle symptom, and both the replacement of the particular vehicle component and the particular alternative vehicle repair as having resolved the particular vehicle symptom, and (ii) moving the particular RO to the generated different cluster.

14. The method of claim 13, wherein moving the particular RO to the different cluster further comprises:

if the computer-readable medium does not contain the different cluster, the at least one processor also storing the generated different cluster in the computer-readable medium.

15. The method of claim 11, wherein the particular alternative vehicle repair comprises a first alternative vehicle repair and a second alternative vehicle repair, wherein the particular taxonomy term comprises a first taxonomy term indicative of the first alternative vehicle repair and a second taxonomy term indicative of the second alternative vehicle repair, and wherein determining that the particular RO includes content that matches a particular taxonomy term comprises determining that the particular RO includes content that matches the first and second taxonomy terms.

16. The method of claim 15, wherein the different cluster being arranged to contain ROs that specify the particular vehicle symptom, and both the replacement of the particular vehicle component and the particular alternative vehicle repair as having resolved the particular vehicle symptom comprises the different cluster being arranged to contain ROs that specify the particular vehicle symptom, and the replacement of the particular vehicle component and the first and second alternative vehicle repairs as having resolved the particular vehicle symptom.

17. The method of claim 11, wherein the different cluster is a first different cluster, wherein the particular alternative vehicle repair is a first alternative vehicle repair, and wherein the particular taxonomy term is a first taxonomy term indicative of the first alternative vehicle repair, the method further comprising:

making a further determination, by the at least one processor, that the particular RO also specifies a second alternative vehicle repair as having contributed to resolving the particular vehicle symptom other than by replacement of one or more vehicle components, wherein the at least one processor makes the further determination by determining that the particular RO also includes content that matches a second taxonomy term, from among the plurality of taxonomy terms, indicative of the second alternative vehicle repair; and

in response to making the further determination that the particular RO also specifies the second alternative vehicle repair as having contributed to resolving the particular vehicle symptom other than by replacement of one or more vehicle components, the at least one processor also moving the particular RO from the existing cluster to a second different cluster of ROs, wherein the second different cluster is arranged to contain ROs that specify the particular vehicle symptom, and both the replacement of the particular vehicle component and the second alternative vehicle repair as having resolved the particular vehicle symptom.

18. The method of claim 11, wherein the particular vehicle symptom includes a particular diagnostic trouble code (DTC) identifier.

19. The method of claim 11, wherein the particular alternative vehicle repair comprises one or more of:

(i) cleaning of one or more vehicle components, (ii) recalibration of one or more vehicle components, (iii) removal of one or more vehicle components, (iv) addition of one or more vehicle components, (v) adjustment to one or more vehicle components, (vi) fixing of one or more vehicle components, (vii) reprogramming of one or more vehicle components, (viii) aligning of one or more vehicle components, (ix) rebalancing of one or more vehicle components, (x) welding of one or more vehicle components, (xi) re-securing of one or more vehicle components, (xii) rewiring of one or more vehicle components, and (xiii) shimming of one or more vehicle components.

20. A computing system comprising:

a non-transitory computer-readable medium having stored thereon a plurality of clusters of computer-readable vehicle repair orders (ROs), wherein the non-transitory computer-readable medium contains data that identifies a plurality of taxonomy terms each indicative of a respective alternative vehicle repair other than replacement of one or more vehicle components; and

at least one processor coupled to the non-transitory computer-readable medium and programmed to;

determine that a particular RO is contained in an existing cluster of ROs by determining that the particular RO is associated with an existing cluster identifier stored within the non-transitory computer-readable medium to identify an existing cluster of ROs, wherein the non-transitory computer-readable medium has stored thereon an indication that the particular RO is associated with the existing cluster identifier, wherein the particular RO specifies a particular vehicle symptom that was previously resolved, and wherein the existing cluster is arranged to contain ROs that specify the particular vehicle symptom, but do not specify that the particular vehicle symptom was resolved by replacement of one or more vehicle components;

after determining that the particular RO is contained in the existing cluster, make a determination that the particular RO specifies a particular alternative vehicle repair as having resolved the particular vehicle symptom other than by replacement of one or more vehicle components, wherein the at least one processor makes the determination by determining that the particular RO includes content that matches a particular taxonomy term, from among the plurality of taxonomy terms, indicative of the particular alternative vehicle repair;

in response to making the determination that the particular RO specifies the particular alternative repair as having resolved the particular vehicle symptom other than by replacement of one or more vehicle components, move the particular RO from the existing cluster to a different cluster of ROs, wherein the different cluster is arranged to contain ROs that specify the particular vehicle symptom and the particular alternative vehicle repair as having resolved the particular vehicle symptom, wherein moving the particular RO from the existing cluster to the different cluster comprises (i) removing from the non-transitory computer-readable medium the indication that the particular RO is associated with the existing cluster identifier and (ii) storing at the non-transitory computer-readable medium an indication that the particular RO is associated with a different cluster identifier, wherein the different cluster identifier is stored within the non-transitory computer-readable medium to identify the different cluster of ROs, and wherein the different cluster contains a particular quantity of ROs after the particular RO is moved to the different cluster;

receive, via a vehicle repair tool, a request that comprises at least one search term specifying at least the particular vehicle symptom;

make a further determination that the different cluster is associated with the at least one search term and that the particular quantity of ROs contained in the different cluster exceeds a threshold quantity; and

based on the further determination, respond to the request by causing a display device of the vehicle repair tool to display a repair-hint associated with the different cluster, wherein the repair-hint specifies at least that the particular alternative vehicle repair resolves the particular vehicle symptom.

21. The computing system of claim 20, wherein removing from the non-transitory computer-readable medium the indication that the particular RO is associated with the existing cluster identifier corresponds to removing the particular RO from the existing cluster such that the particular RO is no longer contained in the existing cluster.

22. The computing system of claim 20, wherein moving the particular RO to the different cluster further comprises:

referring to the non-transitory computer-readable medium to determine whether or not the plurality of clusters include the different cluster;

if the plurality of clusters include the different cluster, moving the particular RO to the different cluster; and

if the plurality of clusters do not include the different cluster, (i) generating the different cluster such that the different cluster is arranged to contain ROs that specify the particular vehicle symptom and the particular alternative vehicle repair as having resolved the particular vehicle symptom and (ii) moving the particular RO to the generated different cluster.

23. The computing system of claim 22, wherein moving the particular RO to the different cluster further comprises:

if the plurality of clusters do not include the different cluster, also storing the generated different cluster in the non-transitory computer-readable medium.

24. The computing system of claim 20, wherein the particular alternative vehicle repair comprises a first alternative vehicle repair and a second alternative vehicle repair, wherein the particular taxonomy term comprises a first taxonomy term indicative of the first alternative vehicle repair and a second taxonomy term indicative of the second alternative vehicle repair, and wherein determining that the particular RO includes content that matches a particular taxonomy term comprises determining that the particular RO includes content that matches the first and second taxonomy terms.

25. The computing system of claim 24, wherein the different cluster being arranged to contain ROs that specify the particular vehicle symptom and the particular alternative vehicle repair as having resolved the particular vehicle symptom comprises the different cluster being arranged to contain ROs that specify the particular vehicle symptom and the first and second alternative vehicle repairs as having resolved the particular vehicle symptom.

26. The computing system of claim 20, wherein the different cluster is a first different cluster, wherein the particular alternative vehicle repair is a first alternative vehicle repair, wherein the particular taxonomy term is a first taxonomy term indicative of the first alternative vehicle repair, and wherein the at least one processor is further programmed to:

make a further determination that the particular RO also specifies a second alternative vehicle repair as having resolved the particular vehicle symptom other than by replacement of one or more vehicle components, wherein the at least one processor makes the further determination by determining that the particular RO also includes content that matches a second taxonomy term, from among the plurality of taxonomy terms, indicative of the second alternative vehicle repair; and

in response to making the further determination that the particular RO also specifies the second alternative vehicle repair as having resolved the particular vehicle symptom other than by replacement of one or more vehicle components, also move the particular RO from the existing cluster to a second different cluster of ROs, wherein the second different cluster is arranged to contain ROs that specify the particular vehicle symptom and the second alternative vehicle repair as having resolved the particular vehicle symptom.

27. The computing system of claim 20, wherein the particular vehicle symptom includes a particular diagnostic trouble code (DTC) identifier.

28. The computing system of claim 20, wherein the particular alternative vehicle repair comprises one or more of:

(i) cleaning of one or more vehicle components, (ii) recalibration of one or more vehicle components, (iii) removal of one or more vehicle components, (iv) addition of one or more vehicle components, (v) adjustment to one or more vehicle components, (vi) fixing of one or more vehicle components, (vii) reprogramming of one or more vehicle components, (viii) aligning of one or more vehicle components, (ix) rebalancing of one or more vehicle components, (x) welding of one or more vehicle components, (xi) re-securing of one or more vehicle components, (xii) rewiring of one or more vehicle components, and (xiii) shimming of one or more vehicle components.

29. The computing system of claim 20, wherein the particular RO specifies the particular vehicle symptom that was previously resolved, but does not specify that the particular vehicle symptom was resolved by replacement of one or more vehicle components.

30. A computing system comprising:

a non-transitory computer-readable medium having stored thereon a plurality of clusters of computer-readable vehicle repair orders (ROs), wherein the non-transitory computer-readable medium contains data that identifies a plurality of taxonomy terms each indicative of a respective alternative vehicle repair other than replacement of one or more vehicle components; and

at least one processor coupled to the non-transitory computer-readable medium and programmed to;

determine that a particular RO is contained in an existing cluster of ROs by determining that the particular RO is associated with an existing cluster identifier stored within the non-transitory computer-readable medium to identify an existing cluster of ROs, wherein the non-transitory computer-readable medium has stored thereon an indication that the particular RO is associated with the existing cluster identifier, wherein the particular RO specifies a particular vehicle symptom that was previously resolved and replacement of a particular vehicle component for resolving the particular vehicle symptom, wherein the existing cluster is arranged to contain ROs that specify the particular vehicle symptom and the replacement of the particular vehicle component for resolving the particular vehicle symptom;

after determining that the particular RO is contained in the existing cluster, make a determination that the particular RO also specifies a particular alternative vehicle repair as having contributed to resolving the particular vehicle symptom other than by replacement of one or more vehicle components, wherein the at least one processor makes the determination by determining that the particular RO includes content that matches a particular taxonomy term, from among the plurality of taxonomy terms, indicative of the particular alternative vehicle repair;

in response to making the determination that the particular RO specifies the particular alternative vehicle repair as having contributed to resolving the particular vehicle symptom other than by replacement of one or more vehicle components, move the particular RO from the existing cluster to a different cluster of ROs, wherein the different cluster is arranged to contain ROs that specify the particular vehicle symptom, and both the replacement of the particular vehicle component and the particular alternative vehicle repair as having resolved the particular vehicle symptom, wherein moving the particular RO from the existing cluster to the different cluster comprises (i) removing from the non-transitory computer-readable medium the indication that the particular RO is associated with the existing cluster identifier and (ii) storing at the non-transitory computer-readable medium an indication that the particular RO is associated with a different cluster identifier, wherein the different cluster identifier is stored within the non-transitory computer-readable medium to identify the different cluster of ROs, and wherein the different cluster contains a particular quantity of ROs after the particular RO is moved to the different cluster;

receive, via a vehicle repair tool, a request that comprises at least one search term specifying at least the particular vehicle symptom;

make a further determination that the different cluster is associated with the at least one search term and that the particular quantity of ROs contained in the different cluster exceeds a threshold quantity; and

based on the further determination, respond to the request by causing a display device of the vehicle repair tool to display a repair-hint associated with the different cluster, wherein the repair-hint specifies at least that the particular alternative vehicle repair contributes to resolving the particular vehicle symptom.

31. The computing system of claim 30, wherein removing from the non-transitory computer-readable medium the indication that the particular RO is associated with the existing cluster identifier corresponds to removing the particular RO from the existing cluster such that the particular RO is no longer contained in the existing cluster.

32. The computing system of claim 30, wherein moving the particular RO to the different cluster further comprises:

referring to the non-transitory computer-readable medium to determine whether or not the plurality of clusters include the different cluster;

if the plurality of clusters include the different cluster, moving the particular RO to the different cluster; and

if the plurality of clusters do not include the different cluster, (i) generating the different cluster such that the different cluster is arranged to contain ROs that specify the particular vehicle symptom, and both the replacement of the particular vehicle component and the particular alternative vehicle repair as having resolved the particular vehicle symptom, and (ii) moving the particular RO to the generated different cluster.

33. The computing system of claim 32, wherein moving the particular RO to the different cluster further comprises:

if the plurality of clusters do not include the different cluster, also storing the generated different cluster in the non-transitory computer-readable medium.

34. The computing system of claim 30, wherein the particular alternative vehicle repair comprises a first alternative vehicle repair and a second alternative vehicle repair, wherein the particular taxonomy term comprises a first taxonomy term indicative of the first alternative vehicle repair and a second taxonomy term indicative of the second alternative vehicle repair, and wherein determining that the particular RO includes content that matches a particular taxonomy term comprises determining that the particular RO includes content that matches the first and second taxonomy terms.

35. The computing system of claim 34, wherein the different cluster being arranged to contain ROs that specify the particular vehicle symptom, and both the replacement of the particular vehicle component and the particular alternative vehicle repair as having resolved the particular vehicle symptom comprises the different cluster being arranged to contain ROs that specify the particular vehicle symptom, and the replacement of the particular vehicle component and the first and second alternative vehicle repairs as having resolved the particular vehicle symptom.

36. The computing system of claim 30, wherein the different cluster is a first different cluster, wherein the particular alternative vehicle repair is a first alternative vehicle repair, wherein the particular taxonomy term is a first taxonomy term indicative of the first alternative vehicle repair, and wherein the at least one processor is further programmed to:

make a further determination that the particular RO also specifies a second alternative vehicle repair as having contributed to resolving the particular vehicle symptom other than by replacement of one or more vehicle components, wherein the at least one processor makes the further determination by determining that the particular RO also includes content that matches a second taxonomy term, from among the plurality of taxonomy terms, indicative of the second alternative vehicle repair; and

in response to making the further determination that the particular RO also specifies the second alternative vehicle repair as having contributed to resolving the particular vehicle symptom other than by replacement of one or more vehicle components, also move the particular RO from the existing cluster to a second different cluster of ROs, wherein the second different cluster is arranged to contain ROs that specify the particular vehicle symptom, and both the replacement of the particular vehicle component and the second alternative vehicle repair as having resolved the particular vehicle symptom.

37. The computing system of claim 30, wherein the particular vehicle symptom includes a particular diagnostic trouble code (DTC) identifier.

38. The computing system of claim 30, wherein the particular alternative vehicle repair comprises one or more of:

(i) cleaning of one or more vehicle components, (ii) recalibration of one or more vehicle components, (iii) removal of one or more vehicle components, (iv) addition of one or more vehicle components, (v) adjustment to one or more vehicle components, (vi) fixing of one or more vehicle components, (vii) reprogramming of one or more vehicle components, (viii) aligning of one or more vehicle components, (ix) rebalancing of one or more vehicle components, (x) welding of one or more vehicle components, (xi) re-securing of one or more vehicle components, (xii) rewiring of one or more vehicle components, and (xiii) shimming of one or more vehicle components.