Roadside assistance

• US 10,382,900 B1
• Filed: 01/04/2017
• Issued: 08/13/2019
• Est. Priority Date: 08/19/2009
• Status: Active Grant

• Current Assignee: Allstate Insurance Company (Allstate Corporation)
• Original Assignee: Allstate Insurance Company (Allstate Corporation)
• Inventors: Briggs, Ryan M., Kozlowski, Tara Cavallaro, Iqbal, Imran
• Primary Examiner(s): Kelly, Rafferty D
• Application Number:
  US15/398,256
• Time in Patent Office: 951 Days
• Field of Search: 235375
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G08G 1/205 Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental
• CPC Class Codes: H04M 2203/553 Data upload
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
• CPC Class Codes: H04W 4/40 for vehicles, e.g. vehicle-to-pedestrians [V2P]
• CPC Class Codes: H04W 4/44 for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

A mobile computerized apparatus configured to provide membership status in a roadside assistance program after occurrence of a roadside event is disclosed. The apparatus executes instructions that cause/allow the apparatus to receive input related to an electronic membership card, retrieve from a data store membership information associated with the vehicle, and dynamically update the electronic membership card for display on the apparatus.

Claims

1. An apparatus supporting roadside assistance for a user at a user vehicle, the apparatus comprising:

a roadside assistance server receiving a roadside assistance request from a mobile device at a proximity of the user vehicle, wherein the roadside assistance request comprises a user vehicle'"'"'s location information and event information indicative of a service type required to service the user vehicle;

the roadside assistance server selecting first and second service providers from a plurality of service providers and sending first and second service requests to the first and second service providers, respectively;

the roadside assistance server receiving first and second acceptance responses from the first and second service providers, respectively; and

the roadside assistance server selecting the first service provider by the apparatus on behalf of the user based on information contained in the first acceptance response and sending a confirmation message to the first service provider.

2. The apparatus of claim 1, wherein the roadside assistance server determines that the first service provider is a better service provider from a selection criterion comprising whether the first service provider is equipped to service the service type indicated in the event information.

3. The apparatus of claim 2, wherein the roadside assistance server selects the first service provider based on a price quote, the price quote being included in the information of the first acceptance response.

4. The apparatus of claim 2, wherein the roadside assistance server selects the first service provider based on an estimated time of arrival (ETA) at the user vehicle using the user vehicle'"'"'s location information, the ETA included in the information of the first acceptance response.

5. The apparatus of claim 2, wherein the roadside assistance server selects the first service provider when the first acceptance response is received at the roadside assistance server before the second acceptance response.

6. The apparatus of claim 1, wherein the roadside assistance server sends a cancellation message to the second service provider to cancel the second service request.

7. The apparatus of claim 1, wherein the second service request automatically expires after a predetermined time period to cancel the second service request.

8. The apparatus of claim 1, wherein the roadside assistance server sends service data about the first service provider to the mobile device.

9. The apparatus of claim 8, wherein the service data includes an estimated time of arrival of a service vehicle at the user vehicle.

10. The apparatus of claim 8, wherein the roadside assistance server receives feedback data about the roadside assistance from the user.

11. A non-transitory computer-readable storage medium storing computer-executable instructions that, when executed, cause a processor at least to perform operations comprising:

receiving a roadside assistance request for roadside assistance from a mobile device at a proximity of a user vehicle, the roadside assistance request including a service type for the roadside assistance;

identifying a plurality of service providers qualified to support the service type;

obtaining a set of metrics about each of the plurality of service providers; and

in response to the receiving, the identifying, and the obtaining, selecting, by the processor on behalf of a user, a selected service provider from the plurality of service providers based on the set of metrics.

12. The non-transitory computer-readable storage medium of claim 11, wherein the computer-executable instructions, when executed, cause the processor to perform:

sending a service request to the selected service provider, the service request including a user identification, a location information of the user vehicle, and the service type for the roadside assistance.

13. The non-transitory computer-readable storage medium of claim 11, wherein the computer-executable instructions, when executed, cause the processor to perform:

identifying the selected service provider based on a preferred relationship with the selected service provider;

sending service data about the selected service provider to the mobile device; and

receiving feedback data about the roadside assistance from the user.

14. A computing device supporting roadside assistance for a user at a user vehicle, the computing device comprising:

a processor; and

memory storing computer-executable instructions that, when executed by the processor, cause the computing device to;

receive a roadside assistance request from a mobile device at a proximity of the user vehicle, wherein the roadside assistance request comprises a user vehicle'"'"'s location information and event information indicative of a service type required to service the user vehicle;

select first and second service providers from a plurality of service providers and sending first and second service requests to the first and second service providers, respectively;

receive first and second acceptance responses from the first and second service providers, respectively; and

select the first service provider by the computing device on behalf of the user based on information contained in the first acceptance response and sending a confirmation message to the first service provider.

15. The computing device of claim 14, wherein the memory stores computer-executable instructions that, when executed by the processor, further cause the computing device to:

send a cancellation message to the second service provider to cancel the second service request.

16. The computing device of claim 14, wherein the second service request automatically expires after a predetermined time period to cancel the second service request.

17. The computing device of claim 14, wherein the memory stores computer-executable instructions that, when executed by the processor, further cause the computing device to:

determine whether that the first service provider is a better service provider from a selection criterion, the selection criterion comprising whether the first service provider is equipped to service the service type indicated in the event information.