Transaction management system

• US 10,409,806 B2
• Filed: 01/25/2016
• Issued: 09/10/2019
• Est. Priority Date: 09/28/2000
• Status: Expired due to Term

• Current Assignee: Ip Ot Sub Ulc
• Original Assignee: Open Text Sa Ulc (Open Text Corporation)
• Inventors: MacLean, John M.
• Primary Examiner(s): Richardson, James E.
• Application Number:
  US15/005,701
• Publication Number:
  US 20160154842A1
• Time in Patent Office: 1,324 Days
• CPC Class Codes: G06F 16/2379 Updates performed during online database operations; commit processing
• CPC Class Codes: G06F 16/24565 Triggers; Constraints
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 16/954 Navigation, e.g. using categorised browsing
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 20/389 Keeping log of transactions for guaranteeing non-repudiation of a transaction
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]

Abstract

The systems and methods described herein relate to a system for documenting transactions. A filter is provided that captures content associated with transactions. The filter may be configured to start and stop the capture at predetermined times, and may be further configured to specify what content is to be captured during a transaction. The system may store any documents or data associated with a transaction, including dynamic content and user selections and inputs. A document repository may be provided for storing unstructured data representing data, text, forms, and so forth presented to a party during a transaction. A viewer may be provided for displaying data stored in the document repository.

Claims

1. A method of documenting computerized transactions, the method comprising:

initiating, by a server system having one or more server machines, a system configuration through a configuration interface, the configuration interface providing user control over triggers, the system configuration including configuring a filter with the triggers, the filter embodied on a non-transitory computer memory of the one or more server machines residing within the server system, the filter configured for passing data and control information between the server system and content resources for the server system;

operating the filter continuously on the server system;

receiving, by the server system from a client device, a request for content;

responsive to the request from the client device, detecting, by the server system, activation of a trigger in the filter operating on the server system;

responsive to the activation of the trigger in the filter operating on the server system, capturing, by the filter operating on the server system during multiple sessions of a computerized transaction, content associated with the computerized transaction, the capturing by the filter operating on the server system including time-stamping each document, item of data, or media captured by the filter operating on the server system during the multiple sessions of the computerized transaction; and

storing, by the filter operating on the server system, the content captured by the filter operating on the server system in a repository of the server system.

2. The method according to claim 1, wherein the computerized transaction is conducted between the client device and the server system.

3. The method according to claim 1, wherein the computerized transaction is conducted between the client device and a network site external to the server system.

4. The method according to claim 1, wherein the filter is configured with a specification of content to be captured during a session.

5. The method according to claim 1, wherein the filter is configured with a specification of indexing on how the computerized transaction is to be indexed when the computerized transaction is stored.

6. The method according to claim 1, wherein the filter stores the content captured by the filter in the repository when the content is captured by the filter.

7. The method according to claim 1, wherein the content captured by the filter is buffered until a stop trigger or an abort trigger is detected, at which time the filter stores the content captured by the filter in the repository.

8. A computer program product for documenting computerized transactions, the computer program product comprising a non-transitory computer readable medium storing computer instructions translatable by a processor of a server system to perform:

initiating a system configuration through a configuration interface, the configuration interface providing user control over triggers, the system configuration including configuring a filter with the triggers, the filter embodied on a non-transitory computer memory of a server machine residing within the server system, the filter configured for passing data and control information between the server system and content resources for the server system;

operating the filter continuously on the server system;

receiving, from a client device, a request for content;

responsive to the request from the client device, detecting activation of a trigger in the filter operating on the server system;

responsive to the activation of the trigger in the filter operating on the server system, capturing, during multiple sessions of a computerized transaction, content associated with the computerized transaction, the capturing by the filter operating on the server system including time-stamping each document, item of data, or media captured by the filter operating on the server system during the multiple sessions of the computerized transaction; and

storing the content captured by the filter operating on the server system in a repository of the server system.

9. The computer program product of claim 8, wherein the computerized transaction is conducted between the client device and the server system.

10. The computer program product of claim 8, wherein the computerized transaction is conducted between the client device and a network site external to the server system.

11. The computer program product of claim 8, wherein the filter is configured with a specification of content to be captured during a session.

12. The computer program product of claim 8, wherein the filter is configured with a specification of indexing on how the computerized transaction is to be indexed when the computerized transaction is stored.

13. The computer program product of claim 8, wherein the content captured by the filter is stored in the repository when the content is captured by the filter.

14. The computer program product of claim 8, wherein the content captured by the filter is buffered until a stop trigger or an abort trigger is detected, at which time the content captured by the filter is stored in the repository.

15. A system for documenting computerized transactions, the system comprising:

a server system having one or more server machines; and

stored computer instructions translatable by processor of the server system to perform;

initiating a system configuration through a configuration interface, the configuration interface providing user control over triggers, the system configuration including configuring a filter with the triggers, the filter embodied on a non-transitory computer memory of the one or more server machines residing within the server system, the filter configured for passing data and control information between the server system and content resources for the server system;

operating the filter continuously on the server system;

receiving, from a client device, a request for content;

responsive to the request from the client device, detecting activation of a trigger in the filter operating on the server system;

responsive to the activation of the trigger in the filter operating on the server system, capturing, by the filter operating on the server system during multiple sessions of a computerized transaction, content associated with the computerized transaction, the capturing by the filter operating on the server system including time-stamping each document, item of data, or media captured by the filter operating on the server system during the multiple sessions of the computerized transaction; and

storing the content captured by the filter operating on the server system in a repository of the server system.

16. The system of claim 15, wherein the computerized transaction is conducted between the client device and the server system.

17. The system of claim 15, wherein the computerized transaction is conducted between the client device and a network site external to the server system.

18. The system of claim 15, wherein the filter is configured with a specification of content to be captured during a session.

19. The system of claim 15, wherein the filter is configured with a specification of indexing on how the computerized transaction is to be indexed when the computerized transaction is stored.

20. The system of claim 15, wherein the storing the content captured by the filter in the repository, which is performed by the processor of the server system translating the stored computer instructions, further comprises storing the content when the content is captured by the filter.

21. The system of claim 15, wherein the storing the content captured by the filter, which is performed by the processor of the server system translating the stored computer instructions, further comprises buffering the content until a stop trigger or an abort trigger is detected, at which time the content captured by the filter is stored in the repository.