System and method for call management

• US 10,425,799 B2
• Filed: 04/20/2018
• Issued: 09/24/2019
• Est. Priority Date: 07/08/2014
• Status: Active Grant

• Current Assignee: Rapidsos, Inc.
• Original Assignee: Rapidsos, Inc.
• Inventors: Anand, Preet, Antypas, Peter, Osipovas, Motiejus
• Primary Examiner(s): Ghulamali, Qutbuddin
• Application Number:
  US15/958,186
• Publication Number:
  US 20180242133A1
• Time in Patent Office: 522 Days
• Field of Search: 3404042, 4554042, 4554041
• CPC Class Codes: G01S 19/46 the supplementary measurement being of a radio-wave signal type
• CPC Class Codes: G01S 5/14 Determining absolute distances from a plurality of spaced points of known location
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/025 using location based information parameters
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/50 for emergency connections
• CPC Class Codes: H04W 80/12 Application layer protocols, e.g. WAP [Wireless Application Protocol]

Abstract

A system and method are provided in accordance with the various aspects of the invention that enhance the information regarding a caller and a call location. Such calls are typically sent to a dispatcher that handles urgent or emergency calls. The information provided can be in the form of a message that is includes specifics about the call initiator and the nature of and/or reason for the call; a message that is converted to verbal form from text-to-speech; and/or the message may include location information, especially as it relates to representing a wireless device as a landline location based on nearby communication options, such as Wi-Fi or Bluetooth beacons.

Claims

1. A computer-implemented method for providing an emergency message to an emergency service, the method comprising:

a) receiving a user request from a wireless device to send an emergency message, wherein the user request is initiated through a user interface of the wireless device by a user of the wireless device;

b) obtaining location information of the user from the wireless device;

c) obtaining identity information of the user from the wireless device;

d) collecting the location information of the user at a remote server;

e) determining an appropriate emergency service to receive the emergency message based on the location information of the user;

f) creating the emergency message by retrieving a pre-written request for help and inserting the location information and identity information into the pre-written request for help; and

g) transmitting the emergency message comprising the pre-written request for help, the location information, and the identity information to the emergency service to be shown on a display to a dispatcher.

2. The method of claim 1, further comprising transforming the location information of the user into a local address before transmitting the emergency message to the emergency service.

3. The method of claim 1, wherein the emergency message is an SMS message.

4. The method of claim 2, wherein the local address further comprises a distance and direction relative to a landmark.

5. The method of claim 1, further comprising establishing an emergency call with the emergency service, wherein transmitting the emergency message to the emergency service is performed in response to successfully establishing the emergency call with the emergency service.

6. The method of claim 1, wherein the emergency message further comprises additional information associated with the wireless device, the additional information comprising one of medical information, photo, or video.

7. The method of claim 1, wherein the location information is provided to the emergency service through the emergency message as a text-to-speech file.

8. The method of claim 1, wherein the user request is initiated through the selection by the user of the wireless device of a particular call initiation feature corresponding to the emergency service from a plurality of call initiation features presented on the user interface, wherein each call initiation feature corresponds to a respective emergency service.

9. The method of claim 1, wherein the emergency service is a 911 call taking center.

10. The method of claim 1, wherein the emergency service is a private call handler.

11. A system comprising at least one processor and at least one memory including instructions that, when executed by the at least one processor, cause the at least one processor to perform steps comprising:

a) receiving a user request from a wireless device to send an emergency message, wherein the user request is initiated through a user interface of the wireless device by a user of the wireless device;

b) obtaining location information of the user from the wireless device;

c) obtaining identity information of the user from the wireless device;

d) collecting the location information of the user at a remote server;

e) determining an appropriate emergency service to receive the emergency message based on the location information of the user;

f) creating the emergency message by retrieving a pre-written request for help and inserting the location information and identity information into the pre-written request for help; and

g) transmitting the emergency message comprising the pre-written request for help, the location information, and the identity information to the emergency service to be shown on a display to a dispatcher.

12. The system of claim 11, further configured for transforming the location information of the user into a local address before transmitting the emergency message to the emergency service.

13. The system of claim 11, wherein the emergency message is an SMS message.

14. The system of claim 12, wherein the local address further comprises a distance and direction relative to a landmark.

15. The system of claim 11, further configured for establishing an emergency call with the emergency service, wherein transmitting the emergency message to the emergency service is performed in response to successfully establishing the emergency call with the emergency service.

16. The system of claim 11, wherein the emergency message further comprises additional information associated with the wireless device, the additional information comprising one of medical information, photo, or video.

17. The system of claim 11, wherein the location information is provided to the emergency service through the emergency message as a text-to-speech file.

18. The system of claim 11, wherein the user request is initiated through the selection by the user of the wireless device of a particular call initiation feature corresponding to the emergency service from a plurality of call initiation features presented on the user interface, wherein each call initiation feature corresponds to a respective emergency service.

19. The system of claim 11, wherein the emergency service is a 911 call taking center.

20. The system of claim 11, wherein the emergency service is a private call handler.