Order fulfillment systems and methods with customer location tracking

• US 10,453,025 B2
• Filed: 08/20/2015
• Issued: 10/22/2019
• Est. Priority Date: 06/21/2013
• Status: Active Grant

• Current Assignee: Transform Sr Brands, LLC (ESL Investments, Inc.)
• Original Assignee: Transform Sr Brands, LLC (ESL Investments, Inc.)
• Inventors: Agasti, Varun Reddy, Munjal, Leena
• Primary Examiner(s): Palavecino, Kathleen
• Assistant Examiner(s): Cai, Lance Y
• Application Number:
  US14/831,218
• Publication Number:
  US 20150356502A1
• Time in Patent Office: 1,524 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/0836 Recipient pick-ups
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

Systems, methods, and apparatus are disclosed that provide a pickup process for items purchased from a store. In some embodiments, a mobile computing device of a customer may determine whether the mobile computing device and therefore the customer are in a pickup zone for a store. In response to determining that the mobile computing device is in the pickup zone, the mobile computing device may notify the customer and request whether the customer wishes to initiate pickup of purchased items from the store. The mobile computing device may notify a merchandise pickup system of the customer'"'"'s desire to pickup the purchased items.

Claims

1. A method, comprising:

after receiving an order confirmation for an item, increasing, via one or more processors of a mobile computing device, a frequency of checking for an indication that the item is ready for pickup;

receiving, via one or more processors of the mobile computing device, an indication that the item is ready for pickup;

determining a current location of the mobile computing device via a satellite-based location determining system, wherein the mobile computing device comprises a GPS receiver, a display, a processor, and a wireless communication transceiver coupled to the GPS receiver;

in response to said receiving, determining, via one or more processors of the mobile computing device, whether the current location of the mobile computing device corresponds to a predefined pickup zone for the item;

in response to determining that the current location of the mobile computing device corresponds to the predefined pickup zone, generating and presenting, via one or more processors of the mobile computing device, a notification to a user of the mobile computing device that requests whether the user desires to initiate pickup of the item;

after generating and presenting the notification, automatically declining, via one or more processors of the mobile computing device, to initiate pickup of the item if the user fails to respond to the notification while in the predefined pickup zone after a preset amount of time;

in response to determining that the mobile computing device has exited the predefined pickup zone, waiting until the current location of the mobile computing device corresponds again to the predefined pickup zone before presenting the notification again to the user of the mobile computing device; and

transmitting a request, via one or more processors of the mobile computing device, to initiate pickup of the item in response to the notification if the user desires to initiate pickup of the item, wherein the request causes the item to be delivered to the predefined pickup zone.

2. The method of claim 1, further comprising:

initiating a timer that reflects an elapse of time since initiating pickup; and

presenting the timer via the mobile computing device.

3. The method of claim 1, further comprising:

receiving content targeted to a customer associated with the item for pickup in response to said requesting pickup; and

presenting the targeted content via the mobile computing device.

4. The method of claim 1, further comprising:

receiving pickup instructions in response to said requesting pickup; and

presenting the instructions via the mobile computing device.

5. The method of claim 1, further comprising:

receiving an order confirmation for the item; and

altering one or more power management features of the mobile computing device in response to receiving the order confirmation.

6. The method of claim 1, wherein said determining whether the current location of the mobile computing device corresponds to the predefined pickup zone, comprises:

monitoring, with the mobile computing device, a global location of the mobile computing device; and

comparing, with the mobile computing device, the global location of the mobile computing device to the predefined pickup zone.

7. The method of claim 1, wherein said determining whether the current location of the mobile computing device corresponds to the predefined pickup zone, comprises:

receiving, by the mobile computing device, a wireless signal transmitted from the store; and

determining, by the mobile computing device, the current location of the mobile computing device corresponds to the predefined pickup zone based on receipt of the wireless signal from the store.

8. A non-transitory computer readable storage device comprising a plurality of instructions, that in response to being executed, cause a mobile computing device to:

after receiving an order confirmation for an item, increase, via one or more processors of the mobile computing device, a frequency of checking for an indication that the item is ready for pickup;

determine a current location of the mobile computing device via a satellite-based location determining system, wherein the mobile computing device comprises a GPS receiver, a display, a processor, and a wireless communication transceiver coupled to the GPS receiver

determine, in response to receiving an indication that an item is ready for pickup, whether the current location of the mobile computing device corresponds to a predefined pickup zone;

in response to determining that the current location of the mobile computing device corresponds to the predefined pickup zone, generate and present, via one or more processors of the mobile computing device, a notification to a user of the mobile computing device that requests whether the user desires to initiate pickup of the item;

after generating and presenting the notification, automatically decline, via one or more processors of the mobile computing device, to initiate pickup of the item if the user fails to respond to the notification while in the predefined pickup zone after a preset amount of time;

in response to determining that the mobile computing device has exited the predefined pickup zone, wait until the current location of the mobile computing device corresponds again to the predefined pickup zone before presenting the notification again to the user of the mobile computing device; and

request, via one or more processors of the mobile computing device, pickup of the item in response to the notification if the user desires to initiate pickup, wherein the request causes the item to be delivered to the predefined pickup zone.

9. The computer readable storage device of claim 8, wherein the plurality of instructions further cause the mobile computing device to initiate and present a timer that reflects an elapse of time since the request to pickup.

10. The computer readable storage device of claim 8, wherein the plurality of instructions further cause the mobile computing device to present content targeted to a customer associated with the item for pickup and received in response to requesting pickup.

11. The computer readable storage device of claim 8, wherein the plurality of instructions further cause the mobile computing device to present pickup instructions received in response to requesting pickup.

12. The computer readable storage device of claim 8, wherein the plurality of instructions further cause the mobile computing device to alter one or more power management features of the mobile computing device in response to a received order confirmation.

13. The computer readable storage device of claim 8, wherein the plurality of instructions further cause the mobile computing device to monitor a global location of the mobile computing device, and compare the global location to the defined pickup zone for the store.

14. The computer readable storage device of claim 8, wherein the plurality of instructions further cause the mobile computing device to determine whether a current location of the mobile computing device corresponds to the predefined pickup zone for the store based on whether a wireless signal associated with the predefined pickup zone is received.

15. A system, comprising:

a mobile computing device executing an application that configures the mobile computing device to;

after receiving an order confirmation for an item, increasing increase, via one or more processors of the mobile computing device, a frequency of checking for an indication that the item is ready for pickup,

determine a current location of the mobile computing device via a satellite-based location determining system, wherein the mobile computing device comprises a GPS receiver, a display, a processor, and a wireless communication transceiver coupled to the GPS receiver,

request, in response to a first notification that the mobile computing device is at a predefined pickup zone, whether the user of the mobile computing device desires to initiate pickup of one or more items of an order,

automatically decline, via one or more processors of the mobile computing device, to initiate pickup of the item if the user fails to respond to the request while in the predefined pickup zone after a preset amount of time;

request, in response to a second notification that the mobile computing device is again at the predefined pickup zone after having exited the predefined pickup zone, whether the user of the mobile computing device desires to initiate pickup of one or more items of an order, and

request, via one or more processors of the mobile computing device, pickup of the one or more items in response to receiving a reply to the first notification or the second notification.

16. The system of claim 15, further comprising an e-commerce system configured to receive the order for the one or more items, and

notify a merchandise pickup system of the order in response to receiving a request to initiate pickup of the one or more items from the store.

17. The system of claim 16, wherein:

the e-commerce system is further configured to obtain vehicle information that describes a vehicle to be used to pickup the one or more items; and

the merchandise pickup system is configured to instruct the associate to deliver the one or more items to the described vehicle.

18. The system of claim 15, wherein:

the e-commerce system is further configured to send to the application of the mobile computing device an order confirmation that indicates the order includes one or more items for pickup; and

the application is further configured to alter one or more power management features of the mobile computing device in response to receiving the order confirmation that indicates the order includes one or more items for pickup.

19. The system of claim 15, wherein a merchandise pickup system is configured to provide the application of the mobile computing device with content targeted to a customer associated with the order in response to receiving the request from the mobile computing device.

20. The system of claim 15, wherein a merchandise pickup system is configured to provide the application of the mobile computing device with pickup instructions in response to receiving the request from the mobile computing device.