Telephony web event system and method

• US 10,455,094 B2
• Filed: 01/07/2019
• Issued: 10/22/2019
• Est. Priority Date: 10/01/2008
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Lawson, Jeffrey, Wolthuis, John, Cooke, Evan
• Primary Examiner(s): O Connor, Brian T
• Application Number:
  US16/241,746
• Publication Number:
  US 20190215401A1
• Time in Patent Office: 288 Days
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/44 Augmented, consolidated or itemized billing statement or bill presentation
• CPC Class Codes: H04M 15/90 using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
• CPC Class Codes: H04M 2215/0104 Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
• CPC Class Codes: H04M 2215/016 Billing using Intelligent Networks [IN] or Advanced Intelligent Networks [AIN]
• CPC Class Codes: H04M 2215/018 On-line real-time billing, able to see billing information while in communication, e.g. via the internet
• CPC Class Codes: H04M 3/2209 for lines also used for data transmission
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04M 7/123 where the packet-switched network is an Internet Protocol Multimedia System-type network
• CPC Class Codes: H04M 7/128 Details of addressing, directories or routing tables

Abstract

An embodiment of the system for publishing events of a telephony application to a client includes a call router that generates events from the telephony application and an event router that manages the publication of events generated by the call router and that manages the subscription to events by clients. The system can be used with a telephony application that interfaces with a telephony device and an application server.

Claims

1. A method comprising:

detecting, by an event router, a first event record published by a communication system, the event record indicating that the communication system received an application instruction associated with a first account of a plurality of accounts of the communication system;

transmitting the first event record to a first subscriber that is subscribed to events associated with the first account;

detecting, by the event router, a second event record published by the communication system, the second event record indicating that the communication system received an application instruction associated with a second account of the plurality of accounts of the communication system; and

transmitting the second event record to a second subscriber that is subscribed to events associated with the second account.

2. The method of claim 1, wherein the application instruction associated with the first account is received by the communication system from an application server via an Application Programming Interface (API).

3. The method of claim 2, wherein transmitting the first event record to the first subscriber that is subscribed to events associated with the first account comprises:

transmitting the first event record to the application server.

4. The method of claim 3, wherein the first event is transmitted to the application server via an HTTP connection.

5. The method of claim 1, wherein the application instruction associated with the first account is an instruction to dial a phone number.

6. The method of claim 1, wherein the application instruction associated with the first account controls interaction between a telephony device and a call router.

7. The method of claim 6, wherein the first event record is published based on the call router dialing a number.

8. The method of claim 6, wherein the first event record is published based on the call router starting a Text-To-Speech conversation.

9. The method of claim 6, wherein the first event record is published based on the call router gathering telephony input.

10. The method of claim 6, wherein the first event record is published based on the call router playing an audio file.

11. An event router comprising:

one or more computer processors; and

one or more computer-readable mediums storing instructions that, when executed by the one or more computer processors, cause the event router to perform operations comprising;

detecting a first event record published by a communication system, the event record indicating that the communication system received an application instruction associated with a first account of a plurality of accounts of the communication system;

transmitting the first event record to a first subscriber that is subscribed to events associated with the first account;

detecting a second event record published by the communication system, the second event record indicating that the communication system received an application instruction associated with a second account of the plurality of accounts of the communication system; and

transmitting the second event record to a second subscriber that is subscribed to events associated with the second account.

12. The event router of claim 11, wherein the application instruction associated with the first account is received by the communication system from an application server via an Application Programming Interface (API).

13. The event router of claim 12, wherein transmitting the first event record to the first subscriber that is subscribed to events associated with the first account comprises:

transmitting the first event record to the application server.

14. The event router of claim 13, wherein the first event is transmitted to the application server via an HTTP connection.

15. The event router of claim 11, wherein the application instruction associated with the first account is an instruction to dial a phone number.

16. The event router of claim 11, wherein the application instruction associated with the first account controls interaction between a telephony device and a call router.

17. The event router of claim 16, wherein the first event record is published based on the call router dialing a number.

18. The event router of claim 16, wherein the first event record is published based on the call router starting a Text-To-Speech conversation.

19. The event router of claim 16, wherein the first event record is published based on the call router gathering telephony input.

20. A non-transitory computer-readable medium storing instructions that, when executed by one or more computer processors of an event router, cause the event router to perform operations comprising:

detecting a first event record published by a communication system, the event record indicating that the communication system received an application instruction associated with a first account of a plurality of accounts of the communication system;

transmitting the first event record to a first subscriber that is subscribed to events associated with the first account;

detecting a second event record published by the communication system, the second event record indicating that the communication system received an application instruction associated with a second account of the plurality of accounts of the communication system; and

transmitting the second event record to a second subscriber that is subscribed to events associated with the second account.