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Creating and editing documents using word history

  • US 10,482,133 B2
  • Filed: 09/07/2016
  • Issued: 11/19/2019
  • Est. Priority Date: 09/07/2016
  • Status: Active Grant
First Claim
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1. A computer-implemented method for creating and editing documents comprises:

  • receiving, by a processor, a new document from a user via an interactive content manager system;

    receiving, by the processor, a selection of one or more existing documents from a content database from the user via a content source selection interface, wherein the one or more existing documents are related to the new document, wherein the content database comprises a plurality of problem records comprising customer feedback associated with any of the one or more existing documents, the customer feedback scraped directly from customer emails, blogs, or social media posts;

    identifying, by the processor and based on the scraped customer feedback, subject matter areas that require update within the one or more existing documents;

    performing, by the processor, content unit mining, using a common dictionary and at least one manually added content unit, on each of the one or more existing documents to extract a plurality of existing content units, and the new document to extract a plurality of new content units, respectively, wherein the at least one manually added content unit is used to add a description of a new feature to the new document or remove a description of an obsolete feature from the new document;

    comparing, by the processor, the plurality of existing content units and the plurality of new content units, to obtain a plurality of updated content units;

    receiving, by the processor, an update to the new document from the user;

    updating, by the processor, the new document using the plurality of updated content units, wherein updating comprises refining and enhancing the new document by adding a description of new features and removing a description of the obsolete features from the new document; and

    providing an interactive content management module that enables the user to interactively create and edit the new document in real time using the plurality of updated content units obtained.

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