Internet cloud-hosted natural language interactive messaging system sessionizer

• US 10,498,674 B2
• Filed: 03/17/2017
• Issued: 12/03/2019
• Est. Priority Date: 06/21/2016
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Sagar, Akash
• Primary Examiner(s): Book, Phyllis A
• Application Number:
  US15/462,729
• Publication Number:
  US 20170366480A1
• Time in Patent Office: 991 Days
• Field of Search: None
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: G06F 40/35 Discourse or dialogue representation
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/1001 for accessing one among a plurality of replicated servers

Abstract

Provided are methods, systems, and computer-program products for providing a bot server to communicate with users using messaging applications. In some implementations, a method, system, and computer-program product for associating a message received by a bot server using a messaging application is provided. For example, a method can include receiving a hypertext transfer protocol (HTTP) post call message from a messaging application server. The method can further include parsing content of the message to identify a keyword. The method can further include identifying an existing session from a plurality of sessions based on a context of the message and the keyword. The method can further include associating information from the HTTP post call message with the existing session. The method can further include generating and sending a response to the HTTP post call message based on the existing session.

Claims

1. A method for associating a message with a session, the method comprising:

receiving, by a bot server associated with a uniform resource identifier (URI), a hypertext transfer protocol (HTTP) post call message, wherein the HTTP post call message is associated with a user and is directed to the URI from a messaging application server;

parsing content of the HTTP post call message to identify a keyword;

identifying an existing session from a plurality of sessions based on a context of the HTTP post call message and the keyword, wherein;

identifying the existing session comprises;

identifying one or more sessions from the plurality of sessions that are related to the keyword, and

identifying the existing session from the one or more sessions by matching the context of the HTTP post call message with the context of the existing session; and

the existing session of the plurality of sessions represents an interaction between the user and the bot server;

associating information from the HTTP post call message with the existing session; and

generating a response to the HTTP post call message based on the existing session.

2. The method of claim 1, wherein the HTTP post call message includes a natural-language interaction.

3. The method of claim 1, wherein:

the messaging application server is associated with one of a FACEBOOK®

Messenger application, a WHATSAPP®

instant messaging software, a WECHAT®

mobile text and voice messaging communication service, a KIK®

Messenger instant messaging application, a TELEGRAM®

Messenger messaging application, or a SKYPE MOBILE®

video call application, and

at least a portion of the content of the HTTP post call message is sent to the messaging application server from a mobile device.

4. The method of claim 1, wherein:

the HTTP post call message is received by a connector of the bot server,

the connector is an interface between the messaging application server and the bot server,

the connector normalizes messages between a plurality of messaging application servers, and

normalizing includes formatting the HTTP post call message to a common format.

5. The method of claim 1, wherein:

the HTTP post call message is received by a load-balancing component of the bot server,

the load-balancing component sends the HTTP post call message to a connector of a plurality of connectors based on a load of the bot server, and

the bot server includes the plurality of connectors.

6. The method of claim 1, wherein the existing session includes information from a first HTTP post call message from a first bot server and information from a second HTTP post call message from a second bot server.

7. The method of claim 1, wherein the existing session includes information from a first HTTP post call message from a first messaging application server and information from a second HTTP post call message from a second messaging application server.

8. The method of claim 1, wherein identifying the existing session includes determining whether the HTTP post call message is related to the existing session.

9. The method of claim 1, wherein:

the HTTP post call message is associated with a conversation between two or more users,

the conversation is facilitated by the messaging application server,

the conversation includes a first topic and a second topic,

the first topic is associated with a first session, and

the second topic is associated with a second session.

10. The method of claim 9, wherein a user of the two or more users is the bot server.

11. The method of claim 1, wherein:

the context includes at least one or more of a time stamp associated with the HTTP post call message, enterprise data, one or more previous messages from a user, a user profile of the user, one or more user preferences of the user, and previous history of one or more interactions between the user and an enterprise associated with the bot server;

the previous history includes at least one or more of a past purchase, a past conversation, a past action, a past query, a past application program interface (API) call, a past data request, and a past data search;

the conversation is between two or more users;

the conversation is facilitated by the messaging application server;

the conversation includes at least a portion of the HTTP post call message; and

enterprise data includes information obtained by the bot server from a source unrelated to the messaging application server.

12. The method of claim 1, further comprising:

associating information from the response to the HTTP post call message with the existing session.

13. The method of claim 1, further comprising:

transmitting, by the bot server, the response to the messaging application server.

14. A system for associating a message with a session, the system comprising:

one or more processors; and

a non-transitory computer-readable medium containing instructions that, when executed by the one or more processors, cause the one or more processors to perform operations including;

receive, by a bot server associated with a uniform resource identifier (URI), a hypertext transfer protocol (HTTP) post call message, wherein the HTTP post call message is associated with a user and is directed to the URI from a messaging application server;

parse content of the HTTP post call message to identify a keyword;

identify an existing session from a plurality of sessions based on a context of the HTTP post call message and the keyword, wherein;

the instructions to identify the existing session comprise instructions to;

identify one or more sessions from the plurality of sessions based on the context of the HTTP post call message, and

identify the existing session from the one or more sessions by matching the keyword with a word in the existing session; and

the existing session of the plurality of sessions represents an interaction between the user and the bot server;

associate information from the HTTP post call message with the existing session; and

generate a response to the HTTP post call message based on the existing session.

15. The system of claim 14, wherein:

the messaging application server is associated with one of a FACEBOOK®

Messenger application, a WHATSAPP®

instant messaging software, a WECHAT®

mobile text and voice messaging communication service, a KIK®

Messenger instant messaging application, a TELEGRAM®

Messenger messaging application, or a SKYPE MOBILE®

video call application; and

at least a portion of the content of the HTTP post call message is sent to the messaging application server from a mobile device.

16. The system of claim 14, wherein:

the HTTP post call message is associated with a conversation between two or more users,

the conversation is facilitated by the messaging application server,

the conversation includes a first topic and a second topic,

the first topic is associated with a first session and the second topic is associated with a second session, and

a user of the two or more users is the bot server.

17. The system of claim 14, further comprising instructions that, when executed by the one or more processors, cause the one or more processors to perform operations including:

associate information from the response to the HTTP post call message with the existing session.

18. A computer-program product tangibly embodied in a non-transitory machine-readable storage medium for associating a message with a session, including instructions that, when executed by one or more processors, cause the one or more processors to:

receive, by a bot server associated with a uniform resource identifier (URI), a hypertext transfer protocol (HTTP) post call message, wherein the HTTP post call message is associated with a user and is directed to the URI from a messaging application server;

parse content of the HTTP post call message to identify a keyword;

identify an existing session from a plurality of sessions based on a context of the HTTP post call message and the keyword, wherein;

the instructions to identify the existing session comprise instructions to;

identify one or more sessions from the plurality of sessions based on the context of the HTTP post call message, and

identify the existing session from the one or more sessions by matching the keyword with a word in the existing session; and

the existing session of the plurality of sessions represents an interaction between the user and the bot server;

associate information from the HTTP post call message with the existing session; and

generate a response to the HTTP post call message based on the existing session.

19. The computer-program product of claim 18, wherein:

the HTTP post call message is associated with a conversation between two or more users,

the conversation is facilitated by the messaging application server,

the conversation includes a first topic and a second topic,

the first topic is associated with a first session,

the second topic is associated with a second session, and

a user of the two or more users is the bot server.

20. The computer-program product of claim 18, further including instructions that, when executed by the one or more processors, cause the one or more processors to:

associate information from the response to the HTTP post call message with the existing session.