Computer-implemented system and method for call status determination

• US 10,511,710 B2
• Filed: 03/05/2018
• Issued: 12/17/2019
• Est. Priority Date: 10/31/2012
• Status: Active Grant

• Current Assignee: Avaya LLC (Avaya Incorporated), Avaya Management L.P. (Avaya Incorporated)
• Original Assignee: Intellisist, Inc. dba Spoken Communications (Avaya Incorporated)
• Inventors: Milstein, David
• Primary Examiner(s): Patel, Mahendra R
• Application Number:
  US15/912,347
• Publication Number:
  US 20180198909A1
• Time in Patent Office: 652 Days
• Field of Search: 455411, 455419, 379 8813, 3791421
• CPC Class Codes: H04L 63/0428 wherein the data content is protected, e.g. by encrypting or encapsulating the payload
• CPC Class Codes: H04L 63/0823 using certificates cryptographic mechanisms or cryptographic arrangements for entity authentication involving certificates H04L9/3263
• CPC Class Codes: H04L 63/126 the source of the received data
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04M 1/72406 by software upgrading or downloading
• CPC Class Codes: H04M 2203/6045 Identity confirmation
• CPC Class Codes: H04M 2203/609 Secret communication
• CPC Class Codes: H04M 2242/10 Secret communications
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04W 12/102 Route integrity, e.g. using trusted paths
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/20 Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel
• CPC Class Codes: H04W 4/21 for social networking applications

Abstract

A computer-implemented system and method for call status determination is provided. A request for verification of incoming calls to a party is received. An incoming call from a caller to that party is identified and metadata associated with the incoming call is obtained. An identification of the caller and whether a security certificate is present is determined from the metadata. A connection status of the call is determined based on one of a presence and absence of the security certificate. A notification of the connection status is provided to the party.

Claims

1. A computer-implemented system for call status determination, comprising:

a security server to perform the following;

receive a request for verification of incoming calls to a party;

identify an incoming call from a caller to that party;

obtain metadata associated with the incoming call;

obtain, from the metadata, an identification of the caller and whether a security certificate for the caller is present;

determine a connection status of the call based on one of a presence or an absence of the security certificate;

transmit a notification of the connection status to the party; and

store a record of the incoming call in a log organized by one of the caller or the party,

wherein the party determines whether to accept the incoming call from the caller based on the connection status.

2. The system according to claim 1, wherein the metadata is collected during a ring tone of the incoming call.

3. The system according to claim 1, wherein a type of the notification is based on a device on which the incoming call is received.

4. The system according to claim 1, wherein sensitive and non-sensitive information are received during the incoming call when the call connection is determined to be secure.

5. The system according to claim 1, wherein non-sensitive information is received during the incoming call when the call connection is determined to be unsecure.

6. The system according to claim 1, wherein the notification comprises an identity of the caller.

7. The system according to claim 1, wherein the notification comprises one of a picture, a symbol, or text.

8. The system according to claim 1, wherein the notification indicates a secure connection status when the security certificate is present and indicates an unsecure connection status when the security certificate is absent from the metadata.

9. A computer-implemented method for call status determination, comprising:

receiving, by a security server from a party, a request for verification of incoming calls to the party;

identifying, by the security server, an incoming call from a caller to that party;

obtaining, by the security server, metadata associated with the incoming call;

obtaining, by the security server from the metadata, an identification of the caller and whether a security certificate for the caller is present;

determining, by the security server, a connection status of the incoming call based on one of a presence or an absence of the security certificate;

sending, by the security server, a notification of the connection status to the party; and

storing, by the security server, a record of the incoming call in a log organized by one of the caller or the party,

wherein the party determines whether to accept the incoming call from the caller based on the connection status.

10. The method according to claim 9, further comprising:

collecting, by the security server, the metadata during a ring tone of the incoming call.

11. The method according to claim 9, further comprising:

determining, by the security server, a type of the notification based on a device on which the incoming call is received.

12. The method according to claim 9, wherein sensitive and non-sensitive information are received during the incoming call when the call connection is determined to be secure.

13. The method according to claim 9, wherein non-sensitive information is received during the incoming call when the call connection is determined to be unsecure.

14. The method according to claim 9, wherein the notification comprises an identity of the caller.

15. The method according to claim 9, wherein the notification comprises one of a picture, a symbol, or text.

16. The method according to claim 9, wherein the notification indicates a secure connection status when the security certificate is present and indicates an unsecure connection status when the security certificate is absent from the metadata.