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Method of and system for providing adaptive respondent training in a speech recognition application

  • US 10,522,144 B2
  • Filed: 03/05/2018
  • Issued: 12/31/2019
  • Est. Priority Date: 10/16/2000
  • Status: Expired due to Term
First Claim
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1. A method of conducting an automatic telephonic speech recognition application comprising:

  • initiating, with the automatic telephonic speech recognition application, a telephone call with a respondent;

    producing, with the automatic telephonic speech recognition application, at least one introductory auditory prompt, the at least one introductory auditory prompt requesting an auditory response from the respondent;

    analyzing, with a speech recognition algorithm, the auditory response provided by the respondent;

    determining an interaction capability of the respondent based on the analyzed auditory response;

    providing, with the automatic telephonic speech recognition application and based on the interaction capability of the respondent, the respondent with at least one auditory prompt associated with an application, including an explanation of an operation of the automatic telephonic speech recognition application, the explanation being based on the interaction capability of the respondent and enabling the respondent to provide an auditory response to the at least one auditory prompt associated with the application; and

    prompting, in response to the explanation of the operation of the speech recognition application, the respondent to confirm understanding of the explanation via a query.

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