Method of and system for providing adaptive respondent training in a speech recognition application
First Claim
1. A method of conducting an automatic telephonic speech recognition application comprising:
- initiating, with the automatic telephonic speech recognition application, a telephone call with a respondent;
producing, with the automatic telephonic speech recognition application, at least one introductory auditory prompt, the at least one introductory auditory prompt requesting an auditory response from the respondent;
analyzing, with a speech recognition algorithm, the auditory response provided by the respondent;
determining an interaction capability of the respondent based on the analyzed auditory response;
providing, with the automatic telephonic speech recognition application and based on the interaction capability of the respondent, the respondent with at least one auditory prompt associated with an application, including an explanation of an operation of the automatic telephonic speech recognition application, the explanation being based on the interaction capability of the respondent and enabling the respondent to provide an auditory response to the at least one auditory prompt associated with the application; and
prompting, in response to the explanation of the operation of the speech recognition application, the respondent to confirm understanding of the explanation via a query.
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Accused Products
Abstract
A system for conducting a telephonic speech recognition application includes an automated telephone device for making telephonic contact with a respondent and a speech recognition device which, upon the telephonic contact being made, presents the respondent with at least one introductory prompt for the respondent to reply to; receives a spoken response from the respondent; and performs a speech recognition analysis on the spoken response to determine a capability of the respondent to complete the application. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is capable of competing the application, the speech recognition device presents at least one application prompt to the respondent. If the speech recognition device, based on the spoken response to the introductory prompt, determines that the respondent is not capable of completing the application, the speech recognition system presents instructions on completing the application to the respondent.
91 Citations
18 Claims
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1. A method of conducting an automatic telephonic speech recognition application comprising:
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initiating, with the automatic telephonic speech recognition application, a telephone call with a respondent; producing, with the automatic telephonic speech recognition application, at least one introductory auditory prompt, the at least one introductory auditory prompt requesting an auditory response from the respondent; analyzing, with a speech recognition algorithm, the auditory response provided by the respondent; determining an interaction capability of the respondent based on the analyzed auditory response; providing, with the automatic telephonic speech recognition application and based on the interaction capability of the respondent, the respondent with at least one auditory prompt associated with an application, including an explanation of an operation of the automatic telephonic speech recognition application, the explanation being based on the interaction capability of the respondent and enabling the respondent to provide an auditory response to the at least one auditory prompt associated with the application; and prompting, in response to the explanation of the operation of the speech recognition application, the respondent to confirm understanding of the explanation via a query. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for conducting an automatic telephonic speech recognition application comprising:
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an automated telephone device for initiating a telephone call with a respondent; and a speech recognition device configured to, upon the telephone call being initiated, present the respondent with at least one introductory auditory prompt requesting an auditory response from the respondent;
receive the auditory response from the respondent; and
perform a speech recognition analysis on the auditory response to determine an interaction capability of the respondent to complete the application;wherein, the speech recognition device upon a determination, based on the auditory response to the introductory auditory prompt, that the respondent is capable of completing the application, is configured to present at least one application auditory prompt to the respondent; and wherein, the speech recognition device upon a determination, based on the auditory response to the introductory auditory prompt, that the respondent is not capable of completing the application, is configured to present an explanation to the respondent, the explanation being based on the interaction capability of the respondent and enabling the respondent to provide an auditory response to the at least one application auditory prompt associated with the application, wherein the speech recognition device is further configured to prompt, in response to the explanation on completing the application, the respondent to confirm understanding of the explanation via a query. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification