Identifying tasks in messages
First Claim
Patent Images
1. A computer-implemented method for identifying tasks in messages, comprising:
- performing, by a computing system, natural language processing on a received message to generate an annotated message, wherein performance of the natural language processing comprises;
identifying a reference to a task interaction entity in the message,classifying the task interaction entity as a person, location or organization, andidentifying a task action in the message;
analyzing, by the computing system, the annotated message pursuant to a grammar;
classifying, by the computing system, a portion of the message as a user task entry based on the analysis of the annotated message;
identifying, by the computing system, based on the task interaction entity and task action, as well as the analysis of the annotated message, a user interface associated with resolution of the user task entry; and
causing, by the computing system, the user interface to be automatically launched or opened.
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Abstract
Methods and apparatus are described herein for identifying tasks in messages. In various implementations, natural language processing may be performed on a received message to generate an annotated message. The annotated message may be analyzed pursuant to a grammar. A portion of the message may be classified as a user task entry based on the analysis of the annotated message.
58 Citations
20 Claims
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1. A computer-implemented method for identifying tasks in messages, comprising:
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performing, by a computing system, natural language processing on a received message to generate an annotated message, wherein performance of the natural language processing comprises; identifying a reference to a task interaction entity in the message, classifying the task interaction entity as a person, location or organization, and identifying a task action in the message; analyzing, by the computing system, the annotated message pursuant to a grammar; classifying, by the computing system, a portion of the message as a user task entry based on the analysis of the annotated message; identifying, by the computing system, based on the task interaction entity and task action, as well as the analysis of the annotated message, a user interface associated with resolution of the user task entry; and causing, by the computing system, the user interface to be automatically launched or opened. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computing system for identifying tasks in messages, including memory and one or more processors operable to execute instructions stored in the memory, comprising instructions to:
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perform natural language processing on a received message to generate an annotated message, wherein performance of the natural language processing comprises; identifying a reference to a task interaction entity in the message, classifying the task interaction entity as a person, location or organization, and identifying a task action in the message; analyze the annotated message pursuant to a grammar; classify a portion of the message as a user task entry based on the analysis of the annotated message; identify, based on the task interaction entity and task action, as well as the analysis of the annotated message, a user interface associated is fulfillment of the user task entry; and cause, by the computing system, the user interface to be automatically launched or opened. - View Dependent Claims (10, 11, 12, 13)
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14. A computer-implemented method, comprising:
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performing, by a computing system, natural language processing on a received message sent to a user to generate an annotated message, wherein the received message was composed by one or more other individuals different than the user; analyzing, by the computing system, the annotated message pursuant to a plurality of rule paths of a grammar to generate a plurality of candidate user tasks assigned to the user by the one or more individuals and associated scores for each of the plurality of rule paths; determining that one or more of the associated scores exceeds a particular threshold; selecting, by the computing system, a task from the plurality of candidate user tasks based on the associated scores responsive to a determination that one or more of the associated scores exceeds the particular threshold; selecting by the computing system from a plurality of distinct user interfaces associated with a plurality of distinct software applications, based on the analysis of the annotated message, a user interface operable by the user to fulfill the task; and automatically populating, by the computing system, one or more data entry fields of the selected user interface that are editable by the user with information based on the analysis of the annotated message. - View Dependent Claims (15, 16, 17, 18, 19, 20)
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Specification