Systems and methods for consumer-generated media reputation management
First Claim
1. At least one non-transitory computer-readable medium on which are stored instructions that, when executed by at least one processing device, enable the at least one processing device to perform a method, comprising the steps of:
- receiving from a user a first keyphrase;
deploying a robot to supply the first keyphrase to a search engine, determine from the search engine a set of web sites and identify a first set of posts to the web sites in the set, each post of the first set including the first keyphrase, each post of the first set being posted to the web sites in the set within a first finite time period;
generating a graphical user interface including a view selection menu having multiple user-selectable settings, a filter selection menu having multiple user-selectable settings and a timeframe selector, the user interface further configured to display a quantity of posts of the first set in a user-selectable format; and
automatically identifying a social-media type associated with each post of the first set, the identified social-media type being one of a plurality of predetermined social-media types, wherein in response to the user selecting a volume setting from the view selection menu and a media-type setting from the filter selection menu, the format comprises a graph depicting quantities of the posts posted to the web sites in the set during the first time period, the illustrated quantities of posts being depicted according to the identified social-media type of each of the posts.
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Accused Products
Abstract
A computing system configured to gather social media content includes a memory; a content collection and ingestion system, stored in the memory and configured, when executed on a computer processor, to communicate with one or more computing systems to direct a search of a content source using a received collection to request and to ingest the results of the directed search into a data store; and a content management system, stored in the memory and configured, when executed on a computer processor, to display the ingested results on a display.
60 Citations
13 Claims
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1. At least one non-transitory computer-readable medium on which are stored instructions that, when executed by at least one processing device, enable the at least one processing device to perform a method, comprising the steps of:
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receiving from a user a first keyphrase; deploying a robot to supply the first keyphrase to a search engine, determine from the search engine a set of web sites and identify a first set of posts to the web sites in the set, each post of the first set including the first keyphrase, each post of the first set being posted to the web sites in the set within a first finite time period; generating a graphical user interface including a view selection menu having multiple user-selectable settings, a filter selection menu having multiple user-selectable settings and a timeframe selector, the user interface further configured to display a quantity of posts of the first set in a user-selectable format; and automatically identifying a social-media type associated with each post of the first set, the identified social-media type being one of a plurality of predetermined social-media types, wherein in response to the user selecting a volume setting from the view selection menu and a media-type setting from the filter selection menu, the format comprises a graph depicting quantities of the posts posted to the web sites in the set during the first time period, the illustrated quantities of posts being depicted according to the identified social-media type of each of the posts. - View Dependent Claims (2, 3, 4, 5, 6)
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7. At least one non-transitory computer-readable medium on which are stored instructions that, when executed by at least one processing device, enable the at least one processing device to perform a method;
- comprising the steps of;
receiving from a user a first keyphrase; deploying a robot to supply the first keyphrase to a search engine, determine from the search engine a set of web sites and identify a first set of posts to the web sites in the set, each post of the first set including the first keyphrase, each post of the first set being posted to the web sites in the set within a first finite time period; automatically determining that each post of the first set includes one of a positive-type opinion, negative-type opinion and neutral-type opinion of the keyphrase; in response to selection by the user from a menu, generating a graphical user interface in a user-selectable format configured to display in graphical form a quantity of posts of the first set according to the type of opinion included by each post of the quantity; and automatically identifying a source associated with each post of the first set, the identified source being one of a plurality of predetermined sources, wherein the format comprises a graph depicting quantities of the posts posted to the web sites in the set during the first time period, the illustrated quantities of posts being depicted according to the identified source of each of the posts. - View Dependent Claims (8)
- comprising the steps of;
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9. At least one non-transitory computer-readable medium on which are stored instructions that, when executed by at least one processing device, enable the at least one processing device to perform a method, comprising the steps of:
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receiving from a user a first keyphrase; deploying a robot to supply the first keyphrase to a search engine, determine from the search engine a set of web sites and identify, a first set of posts to the web sites in the set, each post of the first set including the first keyphrase, each post of the first set being posted to the web sites in the set within a first finite time period; generating a graphical user interface in a user-selectable format configured to display on a single page at least one post of the first set and a menu of user-selectable actions to be performed on the at least one post; and automatically identifying a media type associated with each post of the first set, the identified media type being one of a plurality of predetermined media types, wherein the format comprises a graph depicting quantities of the posts posted to the web sites in the set during the first time period, the illustrated quantities of posts being depicted according to the identified media type of each of the posts. - View Dependent Claims (10, 11, 12, 13)
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Specification