Maintaining current insurance information at a mobile device

• US 10,572,943 B1
• Filed: 09/10/2013
• Issued: 02/25/2020
• Est. Priority Date: 09/10/2013
• Status: Active Grant

• Current Assignee: Allstate Insurance Company (Allstate Corporation)
• Original Assignee: Allstate Insurance Company (Allstate Corporation)
• Inventors: Tye, Roger A., Desiderio, Jr., Richard J., Fischer-Klein, Laura, Leckman, Steven T.
• Primary Examiner(s): Jacob, William J
• Application Number:
  US14/022,552
• Time in Patent Office: 2,359 Days
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

Systems and methods are provided for maintaining up-to-date insurance information at a mobile device. In some example embodiments, insurance information associated with an insurance customer is obtained, and an insurance card image is generated based on the insurance information. A connection is established with a mobile device associated with the insurance customer, and the insurance card image is provided to the mobile device. Receipt of the insurance card image at the mobile device causes the mobile device to store the insurance card image. A response is initiated upon determining that the insurance card image was displayed at the mobile device. Telematics information is also analyzed in response to receipt of the message to determine whether to automatically create an insurance claim for the customer.

Claims

1. A method of maintaining up-to-date insurance information at a mobile device comprising:

obtaining, by an insurance system, insurance information associated with a first insurance customer;

generating, by the insurance system, an insurance card image based on the insurance information;

establishing, by the insurance system, a connection with a first mobile device associated with the first insurance customer, wherein the insurance system and the first mobile device are communicatively coupled over a network;

transmitting, to the first mobile device and by the insurance system, the insurance card image, wherein receipt of the insurance card image at the first mobile device causes the first mobile device to store the insurance card image in a data store of the first mobile device; and

in response to receiving an indication of a display of the insurance card image at the first mobile device in accordance with a user request for the display of the insurance card image;

receiving, by the insurance system and from the first mobile device, a first message generated by the first mobile device indicating a time and a date at which the user request for display of the insurance card image was received at the first mobile device, and a geographic location of the first mobile device when the user request for display of the insurance card image was received at the first mobile device;

creating and storing, by the insurance system and in a data store of the insurance system, a first record indicating the time, the date, and the geographic location;

receiving, by the insurance system and from a first vehicle associated with the first insurance customer, telematics information of the first vehicle indicating a time, a date, and a geographical location at which an incident involving the first vehicle occurred;

comparing, by the insurance system, the time, the date, and the geographic location indicated in the first record to the time, the date, and the geographic location indicated in the telematics information;

based on a determination that the time, the date, and the geographic location indicated in the first record substantially matches the time, the date, and the geographic location indicated in the telematics information, automatically generating, by the insurance system, an insurance claim;

analyzing, by the insurance system, the telematics information; and

determining, by the insurance system and based on incident event data detected in the telematics information, that the incident involving the first vehicle has occurred wherein the incident event data includes data indicating a hard braking event, data indicating a sudden stop event, or data indicating a hard turn event,

wherein the determination that the time and the date indicated in the first record substantially matches the time and the date indicated in the telematics information further comprises determining, by the insurance system and based on the comparison, that the user request for display of the insurance card image was received following the incident involving the first vehicle, and

wherein automatically generating the insurance claim comprises;

automatically populating, by the insurance system, the insurance claim with the insurance information associated with the first insurance customer and associating, by the insurance system, the insurance claim with the first record.

2. The method of claim 1, further comprising:

receiving, by the insurance system and from the first mobile device, a request for the insurance card image; and

transmitting, by the insurance system the insurance card image to the first mobile device in response to receipt of the request.

3. The method of claim 1, wherein the insurance card image is a current insurance card image and further comprising:

receiving, by the insurance system, new insurance information associated with the first insurance customer;

generating, by the insurance system, a new insurance card image based on the new insurance information; and

transmitting, by the insurance system and to the first mobile device, the new insurance card image, wherein receipt of the new insurance card image at the first mobile device causes the first mobile device to replace the current insurance card image stored at the first mobile device with the new insurance card image.

4. The method of claim 3, wherein transmitting the new insurance card image to the first mobile device comprises automatically pushing the new insurance card image to the first mobile device in a push notification.

5. The method of claim 1, further comprising:

comparing, by the insurance system, the first record to a second record stored in the data store of the insurance system, the second record being received from a second mobile device associated with a second insurance customer; and

responsive to a determination that the time, the date, and the geographic location indicated in the first record substantially matches a second time, a second date, and a second geographic location indicated in the second record;

automatically populating, by the insurance system, the insurance claim with insurance information associated with the second insurance customer; and

associating, by the insurance system, the insurance claim with the second record.

17. The method of claim 5, further comprising:

in response to a display of a second insurance card image at the second mobile device in accordance with a second user request for the display of the second insurance card image;

receiving, by the insurance system and from the second mobile device, a second message generated by the second mobile device indicating the second time and the second date at which the second user request for display of the second insurance card image was received at the second mobile device, and the geographic location of the second mobile device when the second user request for display of the second insurance card image was received at the second mobile device; and

creating, by the insurance system, the second record indicating the second time, the second date, and the second geographic location.

6. An apparatus for maintaining up-to-date insurance information at a mobile device, the apparatus comprising:

one or more processors;

a data store that stores insurance information associated with an insurance customer; and

memory storing computer-readable instructions that, when executed by one of the processors, cause the apparatus to;

generate a first insurance card image based on insurance information associated with a first insurance customer and retrieved from the data store of the apparatus;

transmit the first insurance card image to a first mobile device associated with the first insurance customer, wherein receipt of the first insurance card image at the first mobile device causes the first mobile device to store the first insurance card image in a data store of the first mobile device; and

in response to receiving an indication of a display of the first insurance card image at the first mobile device in accordance with a user request for the display of the first insurance card image;

receive, from the first mobile device, a first message generated by the first mobile device indicating a time and a date at which the user request for display of the first insurance card image was received at the first mobile device, and a geographic location of the first mobile device when the user request for display of the first insurance card image was received at the first mobile device;

create and store a first record indicating the time, the date, and the geographic location, the first record being stored in the data store of the apparatus,

receive, from a first vehicle associated with the first insurance customer, telematics information of the first vehicle indicating a time, a date, and a geographical location at which an incident involving the first vehicle occurred;

compare the time, the date, and the geographic location indicated in the first record to the time, the date, and the geographic location indicated in the telematics information;

based on a determination that the time, the date, and the geographic location indicated in the first record substantially matches the time, the date, and the geographic location indicated in the telematics information, automatically generate an insurance claim,

analyze the telematics information; and

determine, based on incident event data detected in the telematics information, that the incident involving the first vehicle has occurred, wherein the incident event data includes data indicating a hard braking event, data indicating a sudden stop event, or data indicating a hard turn event,

wherein the determination that the time and the date indicated in the first record substantially matches the time and the date indicated in the telematics information further comprises determining, based on the comparison, that the user request for display of the first insurance card image was received following the incident involving the first vehicle.

7. The apparatus of claim 6, wherein the instructions, when executed by one of the processors, further cause the apparatus to:

notify, in response to receipt of the first message, an insurance agent that the first insurance card image was requested for display and displayed at the first mobile device.

8. The apparatus of claim 6, wherein the instructions, when executed by one of the processors, further cause the apparatus to:

provide one or more questions to the first mobile device, wherein the one or more questions request that the first insurance customer provide information regarding one or more reasons the first insurance card image was requested for display and displayed at the mobile device; and

provide one or more answers received from the first mobile device to an insurance agent.

9. The apparatus of claim 6, wherein the instructions, when executed by one of the processors, further cause the apparatus to:

generate a new insurance card image based on new insurance information associated with the first insurance customer; and

transmit the new insurance card image to the mobile device.

10. The apparatus of claim 6 wherein the instructions, when executed by one or more of the processors, further cause the apparatus to:

compare the first record to a second record stored in the data store of the apparatus, the second record being received from a second mobile device associated with a second insurance customer; and

based on a determination that the time, the date, and the geographic location indicated in the first record substantially matches a second time, a second date, and a second geographic location indicated in the second record;

automatically populate the insurance claim with the insurance information associated with the first insurance customer and insurance information associated with the second insurance customer; and

associate the insurance claim with the first record and the second record.

11. The apparatus of claim 6, wherein the instructions, when executed by one or more of the processors, further cause the apparatus to:

automatically populate the insurance claim with the insurance information associated with the first insurance customer; and

associate the insurance claim with the first record.

12. The apparatus of claim 6, wherein the instructions, when executed by one or more of the processors, further cause the apparatus to:

receive second telematics information from a second vehicle associated with a second insurance customer;

determine that at least a portion of the second telematics information received from the second vehicle substantially matches at least a portion of the telematics information received from the first vehicle; and

automatically populate the insurance claim with insurance information associated with the second insurance customer.

18. The apparatus of claim 10, wherein the instructions, when executed by one of the processors, further cause the apparatus to:

in response to a display of a second insurance card image at the second mobile device in accordance with a second user request for the display of the second insurance card image;

receive, from the second mobile device, a second message generated by the second mobile device indicating the second time and the second date at which the second user request for display of the second insurance card image was received at the second mobile device, and the geographic location of the second mobile device when the second user request for display of the second insurance card image was received at the second mobile device; and

create the second record indicating the second time, the second date, and the second geographic location.

13. A non-transitory, computer-readable medium having instructions stored thereon that, when executed, cause a mobile device to perform steps for maintaining up-to-date insurance information, the steps comprising:

receiving, at the mobile device and from an insurance system, an insurance card image;

storing the insurance card image at a data store of the mobile device;

receiving, at the mobile device, input corresponding to a request to present the insurance card image;

responsive to receiving the input corresponding to the request to present the insurance card image, retrieving the insurance card image from the data store of the mobile device and presenting the insurance card image at a display of the mobile device; and

responsive to receiving the input corresponding to the request to present the insurance card image and presenting the insurance card image;

querying a timing device of the mobile device to obtain a date on which the request to present the insurance card image was received;

querying the timing device of the mobile device to obtain a time at which the request to present the insurance card image was received;

querying a Global Positioning System (GPS) unit of the mobile device to obtain a geographic location of the mobile device when the request to present the insurance card image was received;

generating and transmitting a message to the insurance system, wherein the message indicates the date on which the request to present the insurance card image was received, the time at which the request to present the insurance card image was received, and the geographic location of the mobile device when the request to present the insurance card image was received; and

in response to receipt of the message by the insurance system, and based on a determination, by the insurance system, that data detected in telematics information received from a vehicle, associated with an owner of the mobile device, indicates that an incident involving the vehicle occurred prior to the request to present the insurance card image, receiving, from the insurance system, one or more questions requesting information regarding one or more reasons for the request to present the insurance card image.

14. The non-transitory, computer-readable medium of claim 13, wherein the insurance card image is a current insurance card image, and

wherein the steps further comprise:

receiving a new insurance card image from the insurance system; and

storing the new insurance card image at the data store such that the new insurance card image replaces the current insurance card image stored at the data store.

15. The non-transitory, computer-readable medium of claim 14, wherein the steps further comprise:

querying the insurance system to determine whether the new insurance card image is available from the insurance system; and

requesting the new insurance card image from the insurance system responsive to an indication that the new insurance card image is available from the insurance system.

16. The non-transitory, computer-readable medium of claim 13, wherein the steps further comprise:

permitting a first presentation of the insurance card image following a successful login attempt,

wherein the insurance card image is available for a second presentation subsequent to the successful login attempt without an additional login attempt.