Claims damage estimation using enhanced display
First Claim
1. A method comprising:
- receiving, by a computing device and from a claims processing server, an Internet link to a web site displaying one or more photos;
retrieving, by the computing device and responsive to receiving the Internet link, one or more photos related to damage of an insured item;
displaying, on a multi-touch screen of the computing device, the one or more photos and a lens interface;
outputting, on the multi-touch screen of the computing device, a menu comprising configuration setting for the lens interface;
receiving, via the menu displayed on the multi-touch screen of the computing device, a first user interaction;
altering an effect of the lens interface based on the first user interaction;
receiving, by the computing device and from the lens interface displayed on the multi- touch screen, a user-selected adjustment to the one or more photos;
modifying, by the computing device and via the lens interface, the one or more photos based on the user-selected adjustment;
displaying, by the computing device and on the multi-touch screen, the modified one or more photos;
detecting a second user interaction with the multi-touch screen of the computing device;
responsive to detecting the user second interaction with the multi-touch screen of the computing device, outputting a user interface element to the multi-touch screen of the computing device;
receiving, by the computing device and via the user interface element, one or more user- inputted annotations for the modified one or more photos, wherein the one or more user-inputted annotations comprise damage information indicating whether the damage to the insured item is associated with a current event or a previous event;
displaying, by the computing device, the modified one or more photos overlaid with the one or more annotations;
receiving, by the computing device, a selection of a first annotation from the one or more annotations;
calculating, by the computing device, an estimate for the first annotation; and
transmitting the estimate to a second computing device.
1 Assignment
0 Petitions
Accused Products
Abstract
Systems and methods provide for an automated system for analyzing damage to process claims associated with an insured item, such as a vehicle. An enhanced claims processing server may analyze damage associated with the insured item using photos/video transmitted to the server from a user device (e.g., a mobile device). The enhanced claims processing server may submit a signal that locks one or more portions of an application on the mobile device used to submit the photos/videos. The mobile device may receive feedback from the server regarding the acceptability of submitted photos/video. The photos may further be annotated using, for example, a touch screen display. An estimate, such as a cost estimate, may be determined for the damage associated with the insured item based on the photos and/or annotations.
121 Citations
16 Claims
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1. A method comprising:
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receiving, by a computing device and from a claims processing server, an Internet link to a web site displaying one or more photos; retrieving, by the computing device and responsive to receiving the Internet link, one or more photos related to damage of an insured item; displaying, on a multi-touch screen of the computing device, the one or more photos and a lens interface; outputting, on the multi-touch screen of the computing device, a menu comprising configuration setting for the lens interface; receiving, via the menu displayed on the multi-touch screen of the computing device, a first user interaction; altering an effect of the lens interface based on the first user interaction; receiving, by the computing device and from the lens interface displayed on the multi- touch screen, a user-selected adjustment to the one or more photos; modifying, by the computing device and via the lens interface, the one or more photos based on the user-selected adjustment; displaying, by the computing device and on the multi-touch screen, the modified one or more photos; detecting a second user interaction with the multi-touch screen of the computing device; responsive to detecting the user second interaction with the multi-touch screen of the computing device, outputting a user interface element to the multi-touch screen of the computing device; receiving, by the computing device and via the user interface element, one or more user- inputted annotations for the modified one or more photos, wherein the one or more user-inputted annotations comprise damage information indicating whether the damage to the insured item is associated with a current event or a previous event; displaying, by the computing device, the modified one or more photos overlaid with the one or more annotations; receiving, by the computing device, a selection of a first annotation from the one or more annotations; calculating, by the computing device, an estimate for the first annotation; and transmitting the estimate to a second computing device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system comprising:
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an insured item, wherein the insured item comprises at least one damaged portion; a processor; a multi-touch screen communicatively connected to the processor; and a memory storing computer-readable instructions that, when executed by the processor, cause the processor to; receive an Internet link to a web site displaying one or more photos; retrieve, responsive to receiving the Internet link, one or more photos related to the at least one damaged portion of the insured item; display, on the multi-touch screen, the one or more photos and a lens interface; output, on the multi-touch screen, a menu comprising configuration setting for the lens interface; receive, via the menu displayed on the multi-touch screen, a first user interaction; alter an effect of the lens interface based on the first user interaction; receive, from the lens interface displayed on the multi-touch screen, a user- selected adjustment to the one or more photos; modify, via the lens interface, the one or more photos based on the user-selected adjustment; detect a second user interaction with the multi-touch screen; responsive to detecting the user second interaction with the multi-touch screen, output a user interface element to the multi-touch screen; receive, via the user interface element, one or more user-inputted annotations for the modified one or more photos, wherein the one or more user-inputted annotations comprise damage information indicating whether the damage to the insured item is associated with a current event or a previous event; display, via the multi-touch screen, the modified one or more photos overlaid with the one or more user-inputted annotations; receive a selection of a first annotation from the one or more annotations; calculate an estimate for the first annotation; and transmit the estimate to a computing device. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. An apparatus comprising:
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a processor; and a memory storing computer-readable instructions that, when executed by the processor, cause the processor to; receive an Internet link to a web site displaying one or more photos; retrieve, responsive to receiving the Internet link, one or more photos related to damage of an insured item; display, on a multi-touch screen of the apparatus, the one or more photos and a lens interface; output, on the multi-touch screen, a menu comprising configuration setting for the lens interface; receive, via the menu displayed on the multi-touch screen, a first user interaction; alter an effect of the lens interface based on the first user interaction; receive, from the lens interface displayed on the multi-touch screen, a user-selected adjustment to the one or more photos; modify the one or more photos based on the user-selected adjustment via the lens interface; display, on the multi-touch screen, the modified one or more photos; detect a second user interaction with the multi-touch screen; responsive to detecting the second user interaction with the multi-touch screen, output a user interface element to the multi-touch screen; receive one or more user-inputted annotations for the modified one or more photos via the user interface element, wherein the one or more user-inputted annotations comprise damage information indicating whether the damage to the insured item is associated with a current event or a previous event; display, via the multi-touch screen, the modified one or more photos overlaid with the one or more annotations; receive a selection of a first annotation from the one or more user-inputted annotations; calculate an estimate for the first annotation; and transmit the estimate to a user device.
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Specification