Managing third party interactions with venue communications
First Claim
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1. A system for managing communications in an event venue, the system comprising:
- one or more communications interfaces that receive one or more incoming communications from a third party device, wherein each of the one or more incoming communications has a predefined data structure comprising a control word and corresponding content, wherein the one or more communications interfaces also receive a message from a user device associated with a target and reply to the user device with a personalized message;
a database that stores information regarding the one or more incoming communications, each incoming communication associated with one or more parameters;
a memory that stores instructions; and
a processor that executes the instructions, wherein execution of the instructions by the processor causes the processor to;
determine that the one or more parameters associated with a specified communication from the third party device have been met, wherein the specified communication is one of the one or more incoming communications,identify the target based on the specified communication, the target located in a section of the event venue,identify that the section of the event venue is associated with a first wireless communications hub of a plurality of wireless communications hubs distributed within the event venue based on a respective range of each of the plurality of wireless communications hubs,parse the control word from the specified communication into a command, wherein the command concerns text loop activation,provide the command and the corresponding content from the specified communication to the first wireless communications hub in response to identifying the target, andgenerate the personalized message based on receipt of the message from the user device associated with the target; and
the first wireless communications hub, wherein the first wireless communications hub sends at least the command and the corresponding content from the specified communication to the user device associated with the target, wherein the user device sends the message in response to receipt of the command and the corresponding content from the specified communication.
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Abstract
Systems and methods for managing third party interactions with event venue communications are provided. Incoming communications may be received from a third party device and stored in a database. Each communication may be associated with one or more parameters. When the parameters associated with a specified communication are determined to have been met, one or more targets are identified for the specified communication. Such identified targets may be associated with a particular communications hub that may be provided with the specified communication to direct to the identified targets.
112 Citations
19 Claims
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1. A system for managing communications in an event venue, the system comprising:
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one or more communications interfaces that receive one or more incoming communications from a third party device, wherein each of the one or more incoming communications has a predefined data structure comprising a control word and corresponding content, wherein the one or more communications interfaces also receive a message from a user device associated with a target and reply to the user device with a personalized message; a database that stores information regarding the one or more incoming communications, each incoming communication associated with one or more parameters; a memory that stores instructions; and a processor that executes the instructions, wherein execution of the instructions by the processor causes the processor to; determine that the one or more parameters associated with a specified communication from the third party device have been met, wherein the specified communication is one of the one or more incoming communications, identify the target based on the specified communication, the target located in a section of the event venue, identify that the section of the event venue is associated with a first wireless communications hub of a plurality of wireless communications hubs distributed within the event venue based on a respective range of each of the plurality of wireless communications hubs, parse the control word from the specified communication into a command, wherein the command concerns text loop activation, provide the command and the corresponding content from the specified communication to the first wireless communications hub in response to identifying the target, and generate the personalized message based on receipt of the message from the user device associated with the target; and the first wireless communications hub, wherein the first wireless communications hub sends at least the command and the corresponding content from the specified communication to the user device associated with the target, wherein the user device sends the message in response to receipt of the command and the corresponding content from the specified communication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method for managing third party interactions with event venue communications, the method comprising:
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receiving one or more incoming communications over a communication network from a third party device, wherein each of the one or more incoming communications has a predefined data structure comprising a control word and corresponding content; storing information regarding the one or more incoming communications in memory, each incoming communication associated with one or more parameters; executing instructions stored in memory, wherein execution of the instructions by a processor causes the processor to; determine that the one or more parameters associated with a specified communication from the third party device have been met, wherein the specified communication is one of the one or more incoming communications, identify a target based on the specified communication, the target located in a section of the event venue, identify that the section of the event venue is associated with a first wireless communications hub of a plurality of wireless communications hubs distributed within the event venue based on a respective range of each of the plurality of wireless communications hubs, and parse the control word from the specified communication into a command, wherein the command concerns text loop activation, provide the command and corresponding content to the first wireless communications hub in response to identifying the target, wherein the first wireless communications hub sends at least the command and the corresponding content from the specified communication to a user device associated with the target, wherein the user device sends a message in response to receipt of the command and the corresponding content from the specified communication, and generate a personalized message based on receipt of the message from the user device associated with the target; and replying to the message by sending the personalized message to the user device. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A non-transitory computer-readable storage medium, having embodied thereon a program executable by a processor to perform a method for managing third party interactions with event venue communications, the method comprising:
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receiving one or more incoming communications over a communication network from a third party device, wherein each of the one or more incoming communications have a predefined data structure comprising a control word and corresponding content; storing information regarding the one or more incoming communications in memory, each communication associated with one or more parameters; determining that the one or more parameters associated with a specified communication from the third party device has been met, wherein the specified communication is one of the one or more incoming communications; identifying a target based on the specified communication, the target located in a section of the event venue; identifying that the section of the event venue is associated with a first wireless communications hub of a plurality of wireless communications hubs distributed within the event venue based on a respective range of each of the plurality of wireless communications hubs; parsing the control word from the specified communication into a command, wherein the command concerns text loop activation; providing the command and corresponding content to the first wireless communications hub in response to identifying the target, wherein the first wireless communications hub sends at least the command and the corresponding content from the specified communication to a user device associated with the target, wherein the user device sends a message in response to receipt of the command and the corresponding content from the specified communication; receiving the message from the user device; generating a personalized message based on receipt of the message from the user device; and replying to the message by sending the personalized message to the user device.
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Specification