System and method for monitoring, blocking according to selection criteria, converting, and copying multimedia messages into storage locations in a compliance file format

• US 10,601,746 B2
• Filed: 08/24/2018
• Issued: 03/24/2020
• Est. Priority Date: 11/05/2008
• Status: Active Grant

• Current Assignee: CommVault Systems Incorporated
• Original Assignee: CommVault Systems Incorporated
• Inventors: Pamidiparthi, Sandeep Naidu
• Primary Examiner(s): Murray, Daniel C.
• Application Number:
  US16/112,532
• Publication Number:
  US 20190068530A1
• Time in Patent Office: 578 Days
• CPC Class Codes: G06F 16/116 Details of conversion of file system types or formats
• CPC Class Codes: G06F 16/258 Data format conversion from or to a database
• CPC Class Codes: G06F 40/151 Transformation
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 51/063 Content adaptation, e.g. replacement of unsuitable content
• CPC Class Codes: H04L 51/214 using selective forwarding

Abstract

The present inventions relate systems and methods for monitoring and managing electronic messages in one or more computer networks. More particularly, the systems and methods of the present invention provide a substantially global or unified approach to messaging management within one or more computer networks that allows network administrators or other authorized users to define and identify electronic messages of interest within the network and store selected messages such that they can be retrieved and examined in connection with an audit or other inquiry.

Claims

1. A computer system comprising:

a plurality of first computing devices comprising computer hardware and one or more first storage devices, wherein the plurality of first computing devices electronically send a plurality of messages to a plurality of destinations, wherein at least a portion of the plurality of messages comprise multimedia messages in different file formats; and

converting a compliance policy into recognition routines that are deployed in a plurality of compliance monitoring agents within a network, wherein the plurality of compliance monitoring agents within the network monitor the plurality of messages, the plurality of compliance monitoring agents comprising at least a second computing device comprising computer hardware that is in communication with the plurality of first computing devices, the plurality of compliance monitoring agents configured to;

block a first multimedia message that meets a selection criteria from being sent to an intended destination; and

direct storage of a copy of the first multimedia message that meets the selection criteria by automatically directing conversion of the copy of the first multimedia message into a compliance file format to reduce a number of different file formats stored in a designated storage, and store one or more converted copies of the first multimedia message in the designated storage specified in the compliance policy.

2. The computer system of claim 1, further comprising a Session Initiation Protocol (SIP) server configured to initiate and administer instant messaging sessions associated with the plurality of messages.

3. The computer system of claim 1, further comprising a speech recognition module configured to convert an audio data portion of the plurality of messages into converted text.

4. The computer system of claim 1, wherein the compliance policy specifies a confidentiality designation for one or more of the plurality of messages.

5. The computer system of claim 1, wherein one or more of the plurality of messages are conveyed by a public switched telephone network (PSTN) or a private branch exchange (PBX) network.

6. The computer system of claim 1, wherein the plurality of compliance monitoring agents are further configured to determine that text associated with the copy of the first multimedia message is not in a compliance file format type specified in the compliance policy, and to convert the text associated with the first multimedia message into the compliance file format type.

7. The computer system of claim 1, wherein a type of the compliance file format comprises one or more of the group consisting of MS Word, WordPerfect, and an American Standard Code for Information Interchange (ASCII).

8. The computer system of claim 1, wherein the plurality of compliance monitoring agents further comprise a Session Initiation Protocol User Agent or a Session Initiation Protocol User Agent Client.

9. The computer system of claim 1, further comprising a de-duplicating agent configured to de-duplicate the copy of the first multimedia message stored in the designated storage.

10. The computer system of claim 1, wherein the compliance policy incorporates legal or regulatory requirements.

11. A method of processing electronic messages in a computer system, comprising:

with at least one computing device comprising computer hardware and one or more first storage devices;

converting a compliance policy into recognition routines that are deployed in a plurality of compliance monitoring agents within a network;

monitoring, with the plurality of compliance monitoring agents, a plurality of messages sent to a plurality of destinations, wherein at least a portion of the plurality of messages comprise multimedia messages in different file formats;

blocking a first multimedia message that meets a selection criteria from being sent to an intended designation; and

storing a copy of the first multimedia message that meets the selection criteria by directing conversion of the first multimedia message into a compliance file format to reduce a number of different file formats stored in a designated storage, and store one or more converted copies of the first multimedia message in the designated storage specified in the compliance policy.

12. The method of claim 11, further comprising a Session Initiation Protocol (SIP) server configured to initiate and administer instant messaging sessions associated with the plurality of messages.

13. The method of claim 11, comprising converting an audio data portion of the plurality of messages into converted text.

14. The method of claim 13, further comprising determining that text associated with a copy of the first multimedia message is not in the compliance file format, and converting the text associated with the first multimedia message into the compliance file format.

15. The method of claim 11, wherein the compliance policy specifies a confidentiality designation for one or more of the plurality of messages.

16. The method of claim 11, further comprising conveying one or more of the plurality of messages over a public switched telephone network (PSTN) or a private branch exchange (PBX) network.

17. The method of claim 11, wherein a type of the compliance file format comprises one or more of the group consisting of MS Word, WordPerfect, and American Standard Code for Information Interchange (ASCII).

18. The method of claim 11, further comprises a Session Initiation Protocol User Agent or a Session Initiation Protocol User Agent Client that monitors the plurality of messages.

19. The method of claim 11, further comprising de-duplicating the copy of the first multimedia message.

20. The method of claim 11, wherein the compliance policy incorporates legal or regulatory requirements.