System and method for three-way call detection
First Claim
1. A system for detecting a three-way call in a monitored telephone conversation, the system comprising:
- one or more circuits configured to;
generate a domain specific language model associated with a participant of the monitored telephone conversation;
convert an audio of the monitored telephone conversation to a transcript using the domain specific language model;
detect an utterance of a phrase occurring at a first time within the monitored telephone conversation based on the transcript of the monitored telephone conversation;
determine an audio characteristic occurring at a second time within the monitored telephone conversation;
detect a pattern based on the phrase, the audio characteristic, and a comparison of the first time and the second time; and
detect the three-way call based on the pattern, wherein the pattern is an indicator of the three-way call.
9 Assignments
0 Petitions
Accused Products
Abstract
A system for detecting three-way calls in a monitored telephone conversation includes a speech recognition processor that transcribes the monitored telephone conversation and associates characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way Call detection processor to analyze the characteristics of the conversation and to detect therefrom the addition of one or more parties to the conversation. The system preferably includes at least one domain-specific language model that the speech recognition processor utilizes to transcribe the conversation. The system may operate in real-time or on previously recorded conversations. A query and retrieval system may be used to retrieve and review call records from the database.
365 Citations
20 Claims
-
1. A system for detecting a three-way call in a monitored telephone conversation, the system comprising:
one or more circuits configured to; generate a domain specific language model associated with a participant of the monitored telephone conversation; convert an audio of the monitored telephone conversation to a transcript using the domain specific language model; detect an utterance of a phrase occurring at a first time within the monitored telephone conversation based on the transcript of the monitored telephone conversation; determine an audio characteristic occurring at a second time within the monitored telephone conversation; detect a pattern based on the phrase, the audio characteristic, and a comparison of the first time and the second time; and detect the three-way call based on the pattern, wherein the pattern is an indicator of the three-way call. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
9. A method for detecting a three-way call in a monitored telephone conversation, the method comprising:
-
generating a domain specific language model associated with a participant of the monitored telephone conversation; converting an audio of the monitored telephone conversation to a transcript using the domain specific language model; detecting an utterance of a phrase occurring at a first time within the monitored telephone conversation based on the transcript of the monitored telephone conversation; determining an audio characteristic occurring at a second time within the monitored telephone conversation; detecting a pattern based on the phrase, the audio characteristic, and a comparison of the first time and the second time; and detecting the three-way call based on the pattern, wherein the pattern is an indicator of the three-way call. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
-
-
17. A non-transitory computer-readable device having instructions stored thereon that, when executed by at least one computing device, causes the at least one computing device to perform operations comprising:
-
generating a domain specific language model associated with a participant of a monitored telephone conversation; converting an audio of the monitored telephone conversation to a transcript using the domain specific language model; detecting an utterance of a phrase occurring at a first time within the monitored telephone conversation based on the transcript of the monitored telephone conversation; determining an audio characteristic occurring at a second time within the monitored telephone conversation; detecting a pattern based on the phrase, the audio characteristic, and a comparison of the first time and the second time; and detecting the three-way call based on the pattern, wherein the pattern is an indicator of the three-way call. - View Dependent Claims (18, 19, 20)
-
Specification