Apparatuses, methods and systems for a digital conversation management platform

  • US 10,607,140 B2
  • Filed: 09/20/2017
  • Issued: 03/31/2020
  • Est. Priority Date: 01/25/2010
  • Status: Active Grant
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1. A processor-implemented digital conversation generation apparatus, comprising:

  • a memory;

    a component collection stored in the memory;

    a processor disposed in communication with the memory,wherein the processor issues instructions from the component collection in the memory, to;

    instantiate a processor-implemented dialogue agent, wherein the dialogue agent is configured to engage in dialogue automatically itself;

    obtain a recording of a first non-scripted user dialogue segment from a user as part of a conversational dialogue, wherein the first non-scripted user dialogue segment is a subportion of the conversational dialogue;

    provide a first response to the first non-scripted user dialogue segment with at least a first dialogue response segment;

    obtain a recording of a second user dialogue segment from the user, wherein the second user dialogue segment is a subportion of the conversational dialogue;

    provide a second response to the second user dialogue segment with at least a second dialogue response segment, wherein the first and second dialogue response segments are contextually connected to maintain continuity of the conversational dialogue of the first non-scripted and second user dialog segments from the user;

    retrieve the conversational dialogue between the user and the dialogue agent;

    allocate a value to each dialogue segment of the conversational dialogue;

    determine a value for the conversational dialogue at least based on the allocated value to each dialogue segment of the conversational dialogue; and

    provide the conversational dialogue and allocated value for transaction.

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