Systems for peer-to-peer knowledge sharing platform

• US 10,615,993 B2
• Filed: 01/04/2019
• Issued: 04/07/2020
• Est. Priority Date: 05/06/2017
• Status: Active Grant

• Current Assignee: ServiceNow Incorporated
• Original Assignee: ServiceNow Incorporated
• Inventors: Paul, Sarup, Godavarthy, Umakanth, Mishra, Prabhat, Luckiewicz, Paulina, Dey, Avishek, Misra, Vinamra, Aggu, Mallesh, Bellamane, Harish, Dodda, Rampradeep, Chittimalla, Preethi, Currier, Ryan
• Primary Examiner(s): Pollack, Melvin H
• Application Number:
  US16/240,574
• Publication Number:
  US 20190215171A1
• Time in Patent Office: 459 Days
• Field of Search: 709204
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 63/104 Grouping of entities
• CPC Class Codes: H04L 67/1044 Group management mechanisms management of multicast group membership H04L12/185; reconfiguring of node membership in a computing system to eliminate errors G06F11/1425
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/55 Push-based network services

Abstract

A system implements user permissions and user subscriptions with regard to content posted on one or more peer-to-peer knowledge sharing platforms (e.g., Community pages). Permissions are assigned to groups of users, rather than individual users. Permissions are determined by the groups of which the user in question is a member.

Claims

1. A system, comprising:

one or more hardware processors; and

a non-transitory memory, the non-transitory memory storing instructions that, when executed by the one or more hardware processors, causes the one or more hardware processors to perform actions comprising;

determining whether a user has access to a community home page;

retrieving a plurality of forums from the community home page based at least in part on an indication of user credentials associated with the user'"'"'s access to the community home page;

determining the user'"'"'s membership in one or more groups associated with the plurality of retrieved forums;

performing one or more permission computations of the user based at least in part on the user'"'"'s membership in one or more groups associated with the plurality of forums;

determining a respective permission of the user to each of the plurality of forums based at least in part on the one or more permission computations; and

storing, in the non-transitory memory, the respective permission of the user to each of the plurality of forums.

2. The system of claim 1, wherein performing the one or more permission computations of the user comprises assigning the user one or more permissions according to a permission exception regardless of the user'"'"'s membership in the one or more groups if the permission exception has been assigned to the user.

3. The system of claim 1, wherein the user is a member of more than one of the one or more groups.

4. The system of claim 3, wherein performing the one or more permission computations of the user comprises ranking the one or more groups in which the user is a member based on seniority, and assigning permissions of a most senior group of the one or more groups to the user.

5. The system of claim 3, wherein performing the one or more permission computations of the user comprises determining one or more permissions for each of the one or more groups of which the user is the member, ranking the one or more permissions for the one or more groups from a most permissive permission to a least permissive permission, and assigning the most permissive permission to the user.

6. The system of claim 1, wherein the one or more permission computations define permissible actions the user is able to perform within the plurality of forums commensurate with the respective permission of the user.

7. The system of claim 1, the actions comprising:

generating a table listing the respective permission of the user to each of the plurality of forums; and

transmitting the table for display.

8. A method for determining user permissions, the method comprising:

determining whether a user has access to a community home page;

retrieving a plurality of forums from the community home page based at least in part on an indication of user credentials associated with the user'"'"'s access to the community home page;

determining the user'"'"'s membership in one or more groups associated with the plurality of forums;

performing one or more permission computations of the user based at least in part on the user'"'"'s membership in one or more groups associated with the plurality of forums;

determining a respective permission of the user to each of the plurality of forums based at least in part on the one or more permission computations; and

controlling access, by the user, to each of the plurality of forums based on the determined respective permission of the user to each of the plurality of forums.

9. The method of claim 8, wherein performing the one or more permission computations of the user comprises assigning the user the one or more permissions according to a permission exception regardless of the user'"'"'s membership in the one or more groups if the permission exception has been assigned to the user.

10. The method of claim 8, wherein the user is a member of more than one of the one or more groups.

11. The method of claim 10, wherein performing the one or more permission computations of the user comprises ranking the one or more groups in which the user is the member based on seniority, and assigning permissions of a most senior group of the one or more groups to the user.

12. The method of claim 10, wherein performing the one or more permission computations of the user comprises determining one or more permissions for each of the one or more groups of which the user is a member, ranking the one or more permissions for the one or more groups from a most permissive permission to a least permissive permission, and assigning the most permissive permission to the user.

13. The method of claim 8, wherein the one or more permission computations define permissible actions the user is able to perform within the plurality of forums commensurate with the determined respective permission of the user.

14. The method of claim 8, comprising:

generating a table listing the determined respective permission of the user to each of the plurality of forums; and

transmitting the table for display.

15. A non-transitory computer readable medium comprising computer readable code, that when executed by one or more processors, causes the one or more processors to perform operations comprising:

retrieving a plurality of forums from a community home page based at least in part on an indication of user credentials associated with a user'"'"'s access to a community home page;

determining the user'"'"'s membership in one or more groups associated with the plurality of forums;

performing one or more permission computations of the user based at least in part on the user'"'"'s membership in one or more groups associated with the plurality of forums; and

determining a respective permission of the user to each of the plurality of forums based at least in part on the one or more permission computations.

16. The non-transitory computer readable medium of claim 15, wherein performing the one or more permission computations of the user comprises assigning the user the one or more permissions according to a permission exception regardless of the user'"'"'s membership in the one or more groups if the permission exception has been assigned to the user.

17. The non-transitory computer readable medium of claim 15, wherein the user is a member of more than one of the one or more groups.

18. The non-transitory computer readable medium of claim 17, wherein performing the one or more permission computations of the user comprises ranking the one or more groups in which the user is the member based on seniority, and assigning permissions of a most senior group of the one or more groups to the user.

19. The non-transitory computer readable medium of claim 17, wherein performing the one or more permission computations of the user comprises determining one or more permissions for each of the one or more groups of which the user is the member, ranking the one or more permissions for the one or more groups from a most permissive permission to a least permissive permission, and assigning the most permissive permission to the user.

20. The non-transitory computer readable medium of claim 15, wherein the one or more permission computations define permissible actions the user is able to perform within the plurality of forums commensurate with the respective permission of the user.