Communication routing based on physical status

• US 10,637,814 B2
• Filed: 02/17/2017
• Issued: 04/28/2020
• Est. Priority Date: 01/18/2017
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Mital, Vijay, Colle, Olivier, Abraham, Robin, Flutre, Arnaud Christian, Lee, Anthony Wah, Ilaiwi, Faisal Khaled Faisal
• Primary Examiner(s): Book, Phyllis A
• Application Number:
  US15/436,660
• Publication Number:
  US 20180205688A1
• Time in Patent Office: 1,166 Days
• Field of Search: None
• CPC Class Codes: G06F 3/016 Input arrangements with force or tactile feedback as computer generated output to the user
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/222 using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal

Abstract

Routing of communications to group member(s) where group membership is identified by physical status. A computing system detects a communication that identifies targets of the communication at least in part by physical status. The system responds by identifying at least partial membership in a group that is identified by the physical status identified in the communication, and then dispatching the communication to at least one member of the members of that group. The identity of the members of the group may change dynamically as the physical status of particular physical entities changes over time. Accordingly, a user may communicate to individuals based on physical status, rather than identify any particular individual or status group. The communication may be directed to all members of the group. Alternatively, the communication may be initially directed towards a subset of the group, with the communication being conditionally later broadened.

Claims

1. A computing system comprising:

one or more processors;

one or more computer-readable media having thereon computer-executable instructions that are structured such that, when executed by the one or more processors, cause the computing system to perform a method for routing communications to one or more members of a group identified by a physical status of that group, the method comprising;

detecting a communication that identifies a physical status that is to be used to determine intended targets of the communication; and

in response to detecting the communication and determining the identified physical status;

performing one or more queries on a sensed feature store to determine one or more physical entities associated with the identified physical status, the sensed feature store comprising information regarding a plurality of physical entities which have been observed in a physical space;

using the results of the queries, identifying one or more members of a group, each identified member of the group being identified by having a member physical status that matches the physical status identified in the communication; and

dispatching the communication to at least one of the one or more members of the group that is identified by the physical status identified in the communication.

2. The computing system in accordance with claim 1, the identifying of at least partial membership in a group being performed by querying a graph of a plurality of features of a plurality of sensed physical entities sensed by one or more sensors in a physical space over a plurality of times.

3. The computing system in accordance with claim 2, the query being automatically generated and submitted against the graph.

4. The computing system in accordance with claim 1, the physical status comprising an absolute location.

5. The computing system in accordance with claim 1, the physical status comprising a location measured with respect to a physical entity.

6. The computing system in accordance with claim 5, the location being within a threshold distance to the physical entity.

7. The computing system in accordance with claim 5, the location being along a line of sight with the physical entity.

8. The computing system in accordance with claim 5, the location being a contact with the physical entity.

9. The computing system in accordance with claim 5, the location being a prior location.

10. The computing system in accordance with claim 5, the location being a current location.

11. The computing system in accordance with claim 5, the physical entity being a source of the communication.

12. The computing system in accordance with claim 1, the physical status being such that membership in the group is temporary.

13. The computing system in accordance with claim 1, the method further comprising the following after dispatching the communication:

reporting a status of the communication with respect to a recipient.

14. The computing system in accordance with claim 13, the status including whether the communication has been looked at by the recipient.

15. The computing system in accordance with claim 13, the status including whether the communication has been responded to by the recipient.

16. The computing system in accordance with claim 13, the status including whether the communication is being ignored by the recipient.

17. The computing system in accordance with claim 1, the communication being dispatched all members of the group that is identified by physical status.

18. The computing system in accordance with claim 1, the communication being initially dispatched to only an initial subset of the members of the group that is identified by the physical status, the method further comprising:

detecting that a condition for expanding distribution of the communication has been met; and

in response to detecting that the condition for expanding distribution has been met, dispatching the communication to one or more other members of the group that is not included within the initial subset.

19. A method for routing communications to one or more members of a group identified by a physical status of that group, the method comprising:

detecting a communication that identifies a physical status that is to be used to determine intended targets of the communication; and

in response to detecting the communication and determining the identified physical status;

performing one or more queries on a sensed feature store to determine one or more physical entities associated with the identified physical status, the sensed feature store comprising information regarding a plurality of physical entities which have been observed in a physical space;

using the results of the queries, identifying one or more members of a group, each identified member of the group being identified by having a member physical status that matches the physical status identified in the communication; and

dispatching the communication to at least one of the one or more members of the group that is identified by the physical status identified in the communication.

20. A computer program product comprising one or more computer-readable storage devices having thereon computer-executable instructions that are structured such that, when executed by the one or more processors, cause the computing system to perform a method for routing communications to one or more members of a group identified by a physical status of that group, the method comprising:

detecting a communication that identifies a physical status that is to be used to determine intended targets of the communication; and

in response to detecting the communication and determining the identified physical status;

performing one or more queries on a sensed feature store to determine one or more physical entities associated with the identified physical status, the sensed feature store comprising information regarding a plurality of physical entities which have been observed in a physical space;

using the results of the queries, identifying one or more members of a group, each identified member of the group being identified by having a member physical status that matches the physical status identified in the communication; and

dispatching the communication to at least one of the one or more members of the group that is identified by the physical status identified in the communication.