Method for using electronic metadata to verify insurance claims

• US 10,650,464 B1
• Filed: 11/13/2017
• Issued: 05/12/2020
• Est. Priority Date: 10/07/2008
• Status: Active Grant

• Current Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Original Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Inventors: McCall, Thomas A., Bryant, William D., Riney, John W. S., Gay, Christopher E.
• Primary Examiner(s): Robinson, Kito R
• Application Number:
  US15/810,913
• Time in Patent Office: 911 Days
• Field of Search: 705 4
• CPC Class Codes: G06Q 10/101 Collaborative creation, e.g. joint development of products or services
• CPC Class Codes: G06Q 20/3276 using a pictured code, e.g. barcode or QR-code, being read by the M-device
• CPC Class Codes: G06Q 20/387 Payment using discounts or coupons relating to marketing G06Q30/02
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06Q 50/22 Social work or social welfare, e.g. community support activities or counselling services
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 30/20 for handling medical images, e.g. DICOM, HL7 or PACS
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring

Abstract

A method includes receiving a digital file from a customer, extracting metadata from the file, and verifying the metadata prior to accepting the digital file. The method may include verifying that a representation of a required physical token appears in the digital file.

Claims

1. A computer implemented method for processing a digital media file, the method comprising:

specifying, by a server, a physical token associated with a customer upon receiving a request via network communications with a computing device, the request being associated with a purchase or cancellation of an insurance policy;

receiving, at the server, (i) a digital photograph file from the computing device that is representative of an image of an insurance-related subject, and (ii) an image of the physical token;

electronically extracting, by the server, metadata embedded in the digital photograph file to provide extracted metadata;

analyzing, by the server, the extracted metadata to determine that the digital photograph file has an image resolution exceeding a minimum resolution;

determining, by the server, a date that the digital photograph file was captured based upon the extracted metadata;

determining, by the server, whether the date when the digital photograph file was captured is within a predetermined date range;

performing, by the server, an automated image recognition process to determine whether the physical token is contained within the image of the insurance-related subject, wherein the automated image recognition process includes using optical character recognition (OCR) to detect a presence of the physical token in the image of the insurance-related subject;

verifying, by the server, the digital photograph file when it is determined that (i) the digital photograph file was captured within the predetermined date range, and (ii) the physical token is contained within the image of the insurance-related subject; and

in response to the verification of the digital photograph file and the analysis of the extracted metadata, accepting, by the server, the digital photograph file.

2. The method of claim 1, wherein the physical token is a barcode.

3. The method of claim 1, wherein the physical token is a license plate.

4. The method of claim 1, wherein the physical token is an identification card.

5. The method of claim 1, wherein the physical token is a state issued driver'"'"'s license.

6. The computer implemented method of claim 1, wherein the digital photograph is associated with an insurance claim for the insurance policy covering the insurance-related subject.

7. A computer implemented method of validating a digital photograph, the method comprising:

specifying, by a server, a physical token that is required to appear in a digital photograph of an insurance-related subject in response to a request to purchase or cancel an insurance policy;

receiving, by the server, the digital photograph of the insurance-related subject from a computing device;

analyzing, by the server, embedded metadata of the digital photograph to determine that the digital photograph has an image resolution exceeding a minimum resolution; and

performing, by the server, an automated image recognition process on the digital photograph to verify that the physical token appears in the digital photograph of the insurance-related subject,

wherein the automated image recognition process includes using optical character recognition (OCR) to detect a presence of the physical token in the digital photograph of the insurance-related subject, and

wherein the verification of the digital photograph and the analysis of the embedded metadata are conditions that are satisfied prior to accepting the digital photograph.

8. The method of claim 7, wherein the physical token is a barcode.

9. The method of claim 7, wherein the physical token is a license plate.

10. The method of claim 7, wherein the physical token is a driver'"'"'s license.

11. The method of claim 7, further comprising examining the embedded metadata of the digital photograph to determine if the digital photograph was created following the provision of the specified physical token to the customer.

12. The method of claim 7, wherein the physical token is provided to the customer via the internet.

13. The method of claim 7, wherein the physical token is provided to the customer via mobile phone network.

14. A computer system comprising:

one or more computer processors for executing computer instructions, and

a non-transitory tangible computer-readable medium storing the computer instructions thereon, which, when executed by the one or more processors, cause the one or more processors to;

receive a request via communications with a computing device, the request being associated with a purchase or cancellation of an insurance policy;

receive a digital photograph file from the computing device including a date specified in metadata embedded in the digital photograph file;

extract the embedded metadata from the digital photograph file to provide extracted metadata;

analyze the extracted metadata of the digital photograph file to determine that the digital photograph file has an image resolution exceeding a minimum resolution;

determine the date when the digital photograph file was captured based upon the embedded metadata;

compare the date that the digital photograph file was captured to a predetermined date range;

perform an automated image recognition process that includes using optical character recognition (OCR) to detect a presence of the physical token in an image included in the digital photograph file; and

accept the digital photograph file if (i) the date that the digital photograph file was captured is within the predetermined range (ii) the image resolution exceeds the minimum resolution, and (iii) the presence of the physical token is detected in the image.

15. The computer system of claim 14, wherein the computer is associated with an insurance customer.

16. The computer system of claim 14, wherein the computer is associated with an insurance agent.