Automated patron identification and communication management

• US 10,664,933 B2
• Filed: 07/27/2016
• Issued: 05/26/2020
• Est. Priority Date: 03/25/2016
• Status: Active Grant

• Current Assignee: RockSpoon, Inc.
• Original Assignee: RockSpoon, Inc.
• Inventors: Mimassi, Nagib Georges
• Primary Examiner(s): Zare, Scott A
• Application Number:
  US15/221,531
• Publication Number:
  US 20170278201A1
• Time in Patent Office: 1,399 Days
• Field of Search: 705 15
• CPC Class Codes: G06Q 30/0281 Customer communication at a business location, e.g. providing product or service information, consulting
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

A system and method for automated patron identification and communication management, comprising a patron management server that receives location and ID information from a plurality of client devices via a network, directs a display manager, and retrieves patron information from a patron profile data store; a display manager that presents patron information for viewing; and a patron profile data store that stores and provides patron information.

Claims

1. A system for automated patron identification and communication management, comprising:

a network-connected patron management server comprising a memory, at least one processor, and a plurality of programming instructions stored in a memory, the plurality of programming instructions when executed by the processor, cause the processor to;

receive data via a network from a plurality of client devices, the data comprising at least geolocation information and a device identifier;

identify a plurality of information similarities between the plurality of client devices, the information similarities determined using each device'"'"'s respective location information and device identifier;

automatically create a group comprising at least a portion of the plurality of client devices, the logical group being based at least in part on at least a portion of the information similarities;

determine group information based at least in part on at least a portion of the information similarities;

automatically broadcast at least a portion of the group information via a network; and

direct the operation of a display manager;

a network-connected display manager comprising another plurality of programming instructions stored in the memory, the another plurality of programming instructions when executed by the at least one processor, cause the processor to;

present at least a portion of the group information to a human user for review, the presentation being based at least in part on direction from the patron management server.

2. The system of claim 1, wherein the device identifier comprises a hardware MAC address.

3. The system of claim 1, wherein the device identifier comprises a device network address.

4. The system of claim 1, wherein the device identifier comprises a text-based identifier.

5. The system of claim 4, wherein the text-based identifier comprises a username representing a particular user account within a particular software application.

6. The system of claim 1, wherein the patron management server is further configured to receive group information automatically via a network, and to direct the operation of the network-connected display device based at least in part on the received group information.

7. A method for automatic patron identification and communication management, comprising the steps of:

receiving, at a patron management server comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device, geolocation information and device identifiers from a plurality of client devices via a network;

identifying a plurality of information similarities between at least a portion of the client devices, the information similarities determined using each device'"'"'s respective location information and device identifier;

automatically forming a group based at least in part on the information similarities;

producing group information based at least in part on the information similarities;

presenting, via a display manager comprising at least a plurality of programming instructions stored in a memory and operating on a processor of a network-connected computing device, at least a portion of the group information patron profile to a human user for review.