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Authentication of service requests using a communications initiation feature

  • US 10,666,633 B2
  • Filed: 07/03/2018
  • Issued: 05/26/2020
  • Est. Priority Date: 04/18/2012
  • Status: Active Grant
First Claim
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1. A computer-implemented method comprising:

  • transmitting a link by a server to a device associated with a remote user, wherein the link causes transmission of a service request to the server when actuated, and wherein the service request is a request for an interaction between the server and the device;

    receiving request data representative of the service request and user data representative of the remote user, wherein the request data identifies the service request and defines availability of the interaction, and wherein the user data identifies the remote user;

    accessing pre-defined criteria associated with the service request;

    comparing the pre-defined criteria to the request data and the user data;

    authenticating the service request when the pre-defined criteria are satisfied by the request data and the user data; and

    fulfilling the service request, wherein fulfillment of the service request includes facilitating the interaction between the server and the device.

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