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Communications-enabled dynamic social network routing utilizing presence

  • US 10,671,600 B1
  • Filed: 09/28/2007
  • Issued: 06/02/2020
  • Est. Priority Date: 07/24/2007
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • (a) an enterprise network receiving, from a communication device of a requestor, an electronic request for a meeting with an unspecified enterprise resource;

    (b) in response, the enterprise network automatically detecting presence of a set of possible enterprise resources and selecting, from among the set of possible enterprise resources, a preferred subset of enterprise resources to interact with the requestor, the selection being based on information contained in the electronic request and presence information obtained from a presence service, wherein the presence information indicates a communication context for detecting the set of possible enterprise resources and a suggested communication modality to successfully reach the enterprise resources;

    (c) transmitting, by the enterprise network, to the communication device of the requestor a message containing a ranked list of members of the preferred subset of enterprise resources and one or more possible meeting times between the requestor and each respective subset member in the ranked list, the one or more possible meeting times being determined at least in part by reference to the presence information; and

    (d) receiving, at the enterprise network and from the communication device of the requestor, a selection of one or more members of the ranked list of members and a selected meeting time for a meeting with the selected one or more members.

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