Systems and methods for enhanced personal property replacement

• US 10,672,079 B1
• Filed: 08/22/2016
• Issued: 06/02/2020
• Est. Priority Date: 02/12/2016
• Status: Active Grant

• Current Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Original Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Inventors: Maurer, Greg, Davis, Timothy Joel, Engelhorn, Amy
• Primary Examiner(s): Apple, Kirsten S
• Application Number:
  US15/243,210
• Time in Patent Office: 1,380 Days
• Field of Search: 705 38
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 20/34 using cards, e.g. integrated circuit [IC] cards or magnetic cards
• CPC Class Codes: G06Q 20/405 Establishing or using transaction specific rules
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06V 20/10 Terrestrial scenes scenes under surveillance with static cameras G06V20/52; scenes perceived from the exterior of a vehicle G06V20/56; scenes perceived from the interior of a vehicle G06V20/59
• CPC Class Codes: H04W 84/12 WLAN [Wireless Local Area Networks]

Abstract

A system for enhanced personal property replacement (i) builds a virtual inventory of personal belongings, such as by performing object recognition techniques on mobile device digital images with the customer'"'"'s permission or affirmative consent; (ii) receives user preferences transmitted from their mobile device; (iii) receives a request from the user to handle an insurance claim after an insurance-related event; (iv) determines items to purchase for the user based upon the user preferences, and/or the extent of damage; and/or (v) transmits, to a retailer remote server a virtual order for the items to be delivered to the user at a temporary (hotel) or permanent (home) address. Insurance claim monies may be used to pay for the items. As a result, after an event (e.g., fire, tornado, hurricane), household or other goods may be automatically purchased and delivered to a customer to alleviate the negative impact of the event on their life.

Claims

1. A computer system for enhanced personal property replacement, the computer system including at least one processor in communication with at least one memory device, the at least one processor is programmed to:

receive a listing of a first plurality of items associated with a user, the first plurality of items including items used by the user at a primary residence of the user;

generate an index of the first plurality of items based upon the listing;

receive a plurality of user preferences transmitted from a user computer device associated with the user, wherein the plurality of user preferences include replacement preferences associated with one or more of the first plurality of items;

store the index and the plurality of user preferences in the at least one memory device;

receive an insurance claim related to the primary residence including a set of items from the first plurality of items, the insurance claim requesting that the set of items be replaced;

query a plurality of online retailers for purchase histories associated with the user;

analyze the plurality of purchase histories to determine one or more items owned by the user;

update the set of items to be replaced based upon the identified one or more items;

in response to receiving the insurance claim and without further interaction with the user, determine a second plurality of items for the user by performing a lookup in the memory device the second plurality of items including a replacement item for each item included in the set of items, wherein the lookup is performed using (i) a user identifier from the insurance claim, (ii) the plurality of user preferences stored in the at least one memory device, and (iii) the index stored in the at least one memory device, the second plurality of items for replacing those of the first plurality of items requiring replacement as a result of events related to the insurance claim;

without further interaction with the user, generate an electronic order message for a retailer computer device associated with a retailer for the determined second plurality of items for the user; and

without further interaction with the user, transmit, to the retailer computer device associated with the retailer of at least one of products and services, the electronic order message for the determined second plurality of items with the retailer to be delivered to the user at an address associated with the user, wherein the address is a current residence of the user.

2. The computer system of claim 1, wherein the at least one processor is further programmed to:

receive wireless traffic from a Wi-Fi network associated with the user;

identify one or more devices connected to the Wi-Fi network to include the wireless traffic; and

generate the listing of the first plurality of items based upon the identified one or more devices.

3. The computer system of claim 1, wherein the at least one processor is further programmed to:

receive data from a smart home system associated with the user;

identify one or more components included in the smart home system based upon the data; and

generate the listing of the first plurality of items to include the identified one or more components.

4. The computer system of claim 1, wherein the at least one processor is further programmed to:

query an online retailer for a purchase history associated with the user;

determine one or more items owned by the user based upon the purchase history; and

generate the listing of the first plurality of items based upon the identified one or more items.

5. The computer system of claim 1, wherein the at least one processor is further programmed to:

determine a third plurality of items for the user based upon the claim, the plurality of user preferences, and the index;

ship to the user a remote ordering device including a first button, wherein the first button is associated with the third plurality of items;

receive, from the remote ordering device, a signal indicating that the user pressed the first button; and

transmit, to a retailer computer device associated with a retailer, an order for the determined third plurality of items with the retailer to be delivered to the user at the address associated with the user.

6. The computer system of claim 1, wherein the first plurality of items comprises at least one of durable goods and household essentials, and wherein the at least one processor is further programmed to determine, for each of the first plurality of items, a respective product available at an online retailer.

7. A computer-based method for enhanced personal property replacement, the method implemented on a claim processing (“

CP”

) server including at least one processor in communication with at least one memory device, the method comprising;

receiving, at the CP server, a listing of a first plurality of items associated with a user, the first plurality of items including items used by the user at a primary residence of the user;

generating, at the CP server, an index of the first plurality of items based upon the listing;

receiving, at the CP server, at a plurality of user preferences transmitted from a user computer device associated with the user, wherein the plurality of user preferences include replacement preferences associated with one or more of the first plurality of items;

storing the index and the plurality of user preferences in the at least one memory device;

receiving, at the CP server, an insurance claim related to the primary residence including a set of items from the first plurality of items, the insurance claim requesting that the set of items be replaced;

querying a plurality of online retailers for purchase histories associated with the user;

analyzing the plurality of purchase histories to determine one or more items owned by the user;

updating the set of items to be replaced based upon the identified one or more items;

in response to receiving the insurance claim and without further interaction with the user, determining, by the CP server, a second plurality of items for the user by performing a lookup in the memory device the second plurality of items including a replacement item for each item included in the set of items, wherein the lookup is performed using (i) a user identifier from the insurance claim, (ii) the plurality of user preferences stored in the at least one memory device, and (iii) the index stored in the at least one memory device, the second plurality of items for replacing those of the first plurality of items requiring replacement as a result of events related to the insurance claim;

without further interaction with the user, generating an electronic order message for a retailer computer device associated with a retailer for the determined second plurality of items for the user; and

without further interaction with the user, transmitting, from the CP server to the retailer computer device associated with the retailer of at least one of products and services, the electronic order message for the determined second plurality of items with the retailer to be delivered to the user at an address associated with the user, wherein the address is a current residence of the user.

8. The method of claim 7 further comprising:

receiving wireless traffic from a Wi-Fi network associated with the user;

identifying one or more devices connected to the Wi-Fi network based upon the wireless traffic; and

generating the listing of the first plurality of items based upon the identified one or more devices.

9. The method of claim 7 further comprising:

receiving wireless traffic from a Wi-Fi network associated with the user;

identifying one or more devices connected to the Wi-Fi network based upon the wireless traffic; and

generating the listing of the first plurality of items based upon the identified one or more devices.

10. The method of claim 7 further comprising:

receiving data from a smart home system associated with the user;

identifying one or more components included in the smart home system based upon the data; and

generating the listing of the first plurality of items to include the identified one or more components.

11. The method of claim 7 further comprising:

querying a plurality of online retailers for purchase histories associated with the user;

analyzing the plurality of purchase histories to determine one or more items owned by the user; and

generating the listing of the first plurality of items to include the identified one or more items.

12. At least one non-transitory computer-readable storage media having computer-executable instructions embodied thereon, wherein when executed by at least one processor, the computer-executable instructions cause the processor to:

receive a listing of a first plurality of items associated with a user, the first plurality of items including items used by the user at a primary residence of the user;

generate an index of the first plurality of items based upon the listing;

receive a plurality of user preferences transmitted from a user computer device associated with the user, wherein the plurality of user preferences include replacement preferences associated with one or more of the first plurality of items;

store the index and the plurality of user preferences in at least one memory device;

receive an insurance claim related to the primary residence including a set of items from the first plurality of items, the insurance claim requesting that the set of items be replaced;

query a plurality of online retailers for purchase histories associated with the user;

analyze the plurality of purchase histories to determine one or more items owned by the user;

update the set of items to be replaced based upon the identified one or more items;

in response to receiving the insurance claim and without further interaction with the user, determine a second plurality of items for the user by performing a lookup in a memory device the second plurality of items including a replacement item for each item included in the set of items, wherein the lookup is performed using (i) a user identifier from the insurance claim, (ii) the plurality of user preferences stored in the at least one memory device, and (iii) the index stored in the at least one memory device, the second plurality of items for replacing those of the first plurality of items requiring replacement as a result of events related to the insurance claim;

without further interaction with the user, generate an electronic order message for a retailer computer device associated with a retailer for the determined second plurality of items for the user; and

without further interaction with the user, transmit, to the retailer computer device associated with the retailer of at least one of products and services, the electronic order message for the determined second plurality of items with the retailer to be delivered to the user at an address associated with the user, wherein the address is a current residence of the user.

13. The computer-readable storage media of claim 12, wherein the computer-executable instructions further cause the processor to:

receive wireless traffic from a Wi-Fi network associated with the user;

identify one or more devices connected to the Wi-Fi network based upon the wireless traffic; and

generate the listing of the first plurality of items to include the identified one or more devices.

14. The computer-readable storage media of claim 12, wherein the computer-executable instructions further cause the processor to:

receive wireless traffic from a Wi-Fi network associated with the user;

identify one or more devices connected to the Wi-Fi network based upon the wireless traffic; and

generate the listing of the first plurality of items to include the identified one or more devices.

15. The computer-readable storage media of claim 12, wherein the computer-executable instructions further cause the processor to:

receive data from a smart home system associated with the user;

identify one or more components included in the smart home system based upon the data; and

generate the listing of the first plurality of items to include the identified one or more components.

16. The computer-readable storage media of claim 12, wherein the computer-executable instructions further cause the processor to:

query a plurality of online retailers for purchase histories associated with the user;

analyze the plurality of purchase histories to determine one or more items owned by the user; and

generate the listing of the first plurality of items to include the identified one or more items.