Systems and methods for enhanced personal property replacement

• US 10,672,080 B1
• Filed: 08/22/2016
• Issued: 06/02/2020
• Est. Priority Date: 02/12/2016
• Status: Active Grant

• Current Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Original Assignee: State Farm Mutual Automobile Insurance Company (State Farm)
• Inventors: Maurer, Greg, Davis, Timothy Joel, Engelhorn, Amy
• Primary Examiner(s): Apple, Kirsten S
• Application Number:
  US15/243,225
• Time in Patent Office: 1,380 Days
• Field of Search: 705 38
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 20/34 using cards, e.g. integrated circuit [IC] cards or magnetic cards
• CPC Class Codes: G06Q 20/405 Establishing or using transaction specific rules
• CPC Class Codes: G06Q 30/0625 Directed, with specific intent or strategy
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06V 20/10 Terrestrial scenes scenes under surveillance with static cameras G06V20/52; scenes perceived from the exterior of a vehicle G06V20/56; scenes perceived from the interior of a vehicle G06V20/59
• CPC Class Codes: H04W 84/12 WLAN [Wireless Local Area Networks]

Abstract

A computer system for enhanced personal property replacement may be provided. The computer system may include at least one processor in communication with at least one memory device. The at least one processor may programmed to receive a plurality of user preferences transmitted from a user computer device associated with a user, receive a request from the user to cover a claim, determine a first plurality of items for the user based upon the claim and the plurality of user preferences, and/or transmit, to a retailer computer device associated with a retailer, an order for the determined first plurality of items with the retailer to be delivered to the user at an address associated with the user.

Claims

1. A computer system for enhanced personal property replacement, the computer system including at least one processor in communication with at least one memory device, the at least one processor is programmed to:

receive a plurality of user preferences transmitted from a user computer device associated with a user, wherein the plurality of user preferences include preferences of the user for items used by the user within a residence location of the user, wherein the plurality of user preferences are received and stored in the at least one memory device prior to receiving a request to cover an insurance claim;

receive a request from the user to cover an insurance claim relating to damages suffered at the residence location;

receive wireless traffic from a Wi-Fi network associated with the user;

identify one or more devices connected to the Wi-Fi network based upon the wireless traffic;

generate an index of a first plurality of items for the user by performing a lookup in the at least one memory device, the first plurality of items based upon the claim, the plurality of user preferences previously stored in the at least one memory device, and the one or more devices;

determine a current address designated by the user based on at least one of the plurality of user preferences and the request, wherein the current address designated by the user is not the same as the residence location;

in response to receiving the request to cover the insurance claim and without further input from the user, automatically access the index to generate an electronic order message for a retailer computer device associated with a retailer the first plurality of items to be delivered to the user at the current address designated by the user without further input from the user; and

without further input from the user, automatically transmit, from the computer system to the retailer computer device associated with the retailer, the electronic order message for the first plurality of items with the retailer to be delivered to the user at the current address designated by the user.

2. The computer system of claim 1, wherein the at least one processor is further programmed to:

receive a listing of a second plurality of items owned by the user;

store the listing of the second plurality of items in association with the user; and

determine the first plurality of items for the user based upon the claim, the second plurality of items, and the plurality of user preferences.

3. The computer system of claim 2,

wherein the at least one processor is further programmed to associate each item of the second plurality of items with an item on a website associated with the retailer, wherein the website is hosted on an ecommerce retailer server associated with the retailer.

4. The computer system of claim 2, wherein the at least one processor is further programmed to:

receive one or more images of items owned by the user;

analyze the one or more images using one or more of object recognition, pattern recognition, and optical character recognition techniques; and

determine the second plurality of items based upon the analysis of the one or more images.

5. The computer system of claim 4, wherein the one or more images are at least one of an electronic image and a video.

6. The computer system of claim 2, wherein the at least one processor is further programmed to:

receive data from a smart home control system associated with the user;

identify one or more components included in the smart home system based upon the data; and

add the one or more components to the second plurality of items.

7. The computer system of claim 2, wherein the at least one processor is further programmed to:

query an online retailer for a purchase history associated with the user;

determine one or more items owned by the user based upon the purchase history; and

add the one or more items to the second plurality of items based upon the purchase history.

8. The computer system of claim 1, wherein the first plurality of items includes household essentials.

9. The computer system of claim 1, wherein the at least one processor is further programmed to:

query a plurality of online retailers for purchase histories associated with the user;

analyze the plurality of purchase histories to determine a plurality of household essentials regularly used by the user; and

add the plurality of household essentials to the first plurality of items.

10. The computer system of claim 9, wherein the at least one processor is further programmed to:

determine purchase patterns for one or more household essentials of the plurality of household essentials based upon the plurality of purchase histories, wherein the purchase pattern includes a quantity ordered for a period of time;

determine a quantity for each of the one or more household essentials based upon the purchase patterns; and

adjust the first plurality of items based upon the determined quantities of the one or more household essentials.

11. The computer system of claim 1, wherein the at least one processor is further programmed to calculate a preliminary claim amount based upon the claim.

12. The computer system of claim 11, wherein the order includes an order cost and wherein the at least one processor is further programmed to:

determine a final claim amount for the claim; and

reduce the final claim amount by the order cost.

13. The computer system of claim 12, wherein the at least one processor is further programmed to transmit an amount of money to the user based upon the final amount.

14. The computer system of claim 11, wherein the at least one processor is further programmed to:

transfer the preliminary claim amount to a payment card account associated with the user; and

deduct the order cost from the payment card account.

15. The computer system of claim 1, wherein the user computer device is a mobile computer device associated with the user.

16. The computer system of claim 1, wherein the retailer is an online retailer and the order is transmitted through an online website associated with the online retailer.

17. The computer system of claim 1, wherein the claim is for a partial loss and wherein the first plurality of items includes a plurality of items associated with the claim.

18. The computer system of claim 1, wherein the user preferences include a temporary address associated with the user that is different from a primary residence associated with the user.

19. The computer system of claim 1, wherein the user preferences include one or more items and where the one or more items are added to the first plurality of items.

20. A computer-based method for enhanced personal property replacement, the method implemented on a claim processing (“

CP”

) server including at least one processor in communication with at least one memory device, the method comprising;

receiving, at the CP server, a plurality of user preferences transmitted from a user computer device associated with a user, wherein the plurality of user preferences include preferences of the user for items used by the user within a residence location of the user, wherein the plurality of user preferences are received and stored in the at least one memory device prior to receiving a request to cover an insurance claim;

receiving, at the CP server, a request from the user to cover an insurance claim relating to damages suffered at the residence location;

receiving wireless traffic from a Wi-Fi network associated with the user;

identifying one or more devices connected to the Wi-Fi network based upon the wireless traffic;

generating, by the CP server, an index of a plurality of items for the user by performing a lookup in the at least one memory device, the first plurality of items based upon the claim, the plurality of user preferences previously stored in the at least one memory device, and the one or more devices;

determining a current address designated by the user based on at least one of the plurality of user preferences and the request, wherein the current address designated by the user is not the same as the residence location;

in response to receiving the request to cover the insurance claim and without further input from the user, automatically accessing the index to generate an electronic order message for a retailer computer device associated with a retailer the first plurality of items to be delivered to the user at the current address designated by the user; and

without further input from the user, automatically, transmitting, from the CP server to the retailer computer device associated with the retailer, the electronic order message for the plurality of items with the retailer to be delivered to the user at the current address designated by the user.