Systems and methods for providing context to customer activity through a visual representation

• US 10,685,406 B1
• Filed: 02/26/2015
• Issued: 06/16/2020
• Est. Priority Date: 02/26/2014
• Status: Active Grant

• Current Assignee: Capital One Services LLC (Capital One Financial Corporation)
• Original Assignee: Capital One Services LLC (Capital One Financial Corporation)
• Inventors: Niderberg, Alex, Hart, Colin, Webb, Ryan, Chermside, Michael
• Primary Examiner(s): Ade, Garcia
• Application Number:
  US14/632,294
• Time in Patent Office: 1,937 Days
• Field of Search: None
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences

Abstract

A system and method provide context to customer activity through a visual representation. In one implementation, a system may include one or more memory devices storing instructions. The system may also include one or more processors configured to execute the instructions to receive transaction data associated with a customer, and receive a request to generate a visual representation of a trip taken by the customer. The one or more processors may also be configured to determine transactions associated with a trip taken by the customer based on at least the transaction data, and generate a visual representation of the trip, the visual representation including the transactions.

Claims

1. A system for providing a visual representation of customer activity, comprising:

an image storage device storing;

images captured by a customer and non-captured images not captured or created by the customer; and

geo-location data associated with the captured and non-captured images;

one or more memory devices storing instructions; and

one or more processors executing the instructions to perform operations comprising;

receiving, over an electronic network, transaction data associated with transactions made by the customer, the transaction data containing geo-location data associated with the transactions;

enhancing the transaction data, the enhancing comprising;

extracting the transaction data, and

indexing the extracted transaction data according to categories of information;

determining a customer trip based on the enhanced transaction data;

comparing the enhanced transaction data of the customer trip with the geo-location data of the captured and non-captured images;

determining that a set of the captured and non-captured images correlate to the transaction data of the customer trip;

receiving a request for a visual representation of the customer trip;

categorizing, by the one or more processors, the transactions of the customer trip into sub-groups corresponding to stops made during the trip;

generating, based on the enhanced transaction data the requested visual representation of the customer trip, comprising;

images correlated with the transaction data of the customer trip;

information on the stops made during the customer trip; and

transaction activity associated with the stops;

and

displaying the visual representation on a user interface of the client device.

2. The system of claim 1, wherein the customer trip includes consecutive transactions away from a home area of the customer.

3. The system of claim 2, wherein the consecutive transactions include each transaction that occurred after a first transaction in the home area and before a second transaction in the home area.

4. The system of claim 3, wherein the sub-groups include consecutive transactions.

5. The system of claim 1, wherein the sub-groups are associated with at least one of a city, a state, or a zip code.

6. The system of claim 1, wherein the one or more processors is further configured to search the image storage device for captured and non-captured images that relate to the transactions.

7. The system of claim 6, wherein searching for the captured and non-captured images that relate to the transactions further includes correlating time and date information associated with the transactions with time and date information associated with the captured and non-captured images.

8. The system of claim 6, wherein the image storage device is a server associated with a web-based image service.

9. The system of claim 6, wherein the one or more processors is further configured to associate one of the captured or non-captured images with the selected trip or one of the stops made during the selected trip.

10. The system of claim 1, wherein the visual representation further includes a map depicting a location associated with each of the transactions made during the selected trip.

19. The system of claim 1, further comprising parsing the enhanced transaction data to identify missing transaction data.

21. The system of claim 1, wherein the images stored by the image storage device include those associated with a web-based image service.

22. The system of claim 21, wherein the stored images associated with the web-based image service are associated with contextual information identifying at least one of a person, place, or thing contained in the stored images.

11. A computer-implemented method for providing a visual representation of customer activity, the method comprising:

storing images captured by a customer and non-captured images not captured or created by the customer and geo-location data associated with the captured and non-captured images in an image storage device; and

storing instructions in one or more memory devices and executing the instructions via one or more processors, the instructions comprising;

receiving, over an electronic network, transaction data associated with transactions made by the customer, the transaction data containing geo-location data associated with the transactions;

enhancing the transaction data, the enhancing comprising;

extracting the transaction data, and

indexing the extracted transaction data according to categories of information;

determining a customer trip based on the enhanced transaction data;

comparing the transaction data of the customer trip with the geo-location data of the captured and non-captured images;

determining that a set of the captured images correlate to the transaction data of the customer trip;

receiving a request for a visual representation of the customer trip;

categorizing, by the one or more processors, the transactions of the customer trip into sub-groups corresponding to stops made during the trip;

generating, based on the enhanced transaction data the requested visual representation of the customer trip, comprising;

images correlated with the transaction data of the customer trip;

information on the stops made during the customer trip; and

transaction activity associated with the stops;

and

displaying the visual representation on a user interface of the client device.

12. The computer-implemented method of claim 11, wherein the customer trip includes consecutive transactions away from a home area of the customer.

13. The computer-implemented method of claim 12, wherein the consecutive transactions include each transaction that occurred after a first transaction in the home area and before a second transaction in the home area.

14. The computer-implemented method of claim 13, wherein the home area is defined as an area encompassing a specified radius around a home address.

15. The computer-implemented method of claim 11, further comprising searching the image storage device for captured and non-captured images that relate to the transactions.

16. The computer-implemented method of claim 15, wherein the images matched with the transactions are publicly-available images associated with merchants at which the transactions took place.

17. The computer-implemented method of claim 11, wherein the visual representation further includes a map depicting locations associated with each of the transactions made during the customer trip.

20. The computer-implemented method of claim 11, further comprising parsing the enhanced transaction data to identify missing transaction data.

18. A non-transitory computer-readable medium comprising:

storing images captured by a customer and non-captured images not captured or created by the customer and geo-location data associated with the captured and non-captured images in an image storage device; and

storing instructions in one or more memory devices and executing the instructions via one or more processors, the instructions comprising;

receiving, over an electronic network, transaction data associated with transactions made by the customer, the transaction data containing geo-location data associated with the transactions;

enhancing the transaction data, the enhancing comprising;

extracting the transaction data, and

indexing the extracted transaction data according to categories of information;

determining a customer trip based on the enhanced transaction data;

comparing the transaction data of the customer trip with the geo-location data of the captured and non-captured images;

determining that a set of the captured and non-captured images correlate to the transaction data of the customer trip;

receiving a request for a visual representation of the customer trip;

categorizing, by the one or more processors, the transactions of the customer trip into sub-groups corresponding to stops made during the trip;

generating, based on the enhanced transaction data the requested visual representation of the customer trip, comprising;

images correlated with the transaction data of the customer trio;

information on the stops made during the customer trip; and

transaction activity associated with the stops;

and

displaying the visual representation on a user interface of the client device.