System and method for third party monitoring of voice and video calls

• US 10,715,565 B2
• Filed: 04/23/2019
• Issued: 07/14/2020
• Est. Priority Date: 04/07/2016
• Status: Active Grant

• Current Assignee: Global Tel-Link Corporation
• Original Assignee: Global Tel-Link Corporation
• Inventors: Hodge, Stephen Lee
• Primary Examiner(s): Nguyen, Quynh H
• Application Number:
  US16/391,954
• Publication Number:
  US 20190253464A1
• Time in Patent Office: 448 Days
• Field of Search: 379188, 379200, 379249, 709204
• CPC Class Codes: G06V 40/172 Classification, e.g. identification
• CPC Class Codes: G06V 40/197 Matching; Classification
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04M 2201/41 using speaker recognition speaker recognition per se G10L17/00
• CPC Class Codes: H04M 2201/50 Telephonic communication in combination with video communication
• CPC Class Codes: H04M 2203/303 Marking
• CPC Class Codes: H04M 2203/558 Databases
• CPC Class Codes: H04M 2203/60 related to security aspects in telephonic communication systems network architectures or network communication protocols for network security H04L63/00
• CPC Class Codes: H04M 2203/6054 Biometric subscriber identification
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04N 7/141 between two video terminals, e.g. videophone telephonic communication systems combined with television receiver for reception of entertainment or information matter H04M11/085
• CPC Class Codes: H04N 7/155 involving storage of or access to video conference sessions tracking arrangements for later retrieval of a computer conference content or participants activities H04L12/1831

Abstract

A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center and process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.

Claims

1. A monitoring server for monitoring an inmate communication session, the monitoring server comprising:

a memory that stores instructions; and

at least one processor configured to execute the instructions, the instructions, when executed by the at least one processor configuring the at least one processor to;

receive communication session data associated with the inmate communication session,

insert a plurality of timestamps at predetermined segment lengths of the communication session data,

transmit the communication session data to at least one monitoring station selected from among a plurality of monitoring stations to monitor the inmate communication session, and

match a timestamp of input data associated with the inmate communication session that is received from the at least one monitoring station with a corresponding timestamp from among the plurality of timestamps to synchronize the input data and the communication session data.

2. The monitoring server of claim 1, wherein the inmate communication session comprises:

an audio communication between an inmate incarcerated within a prison and an outsider not incarcerated within the prison;

or

a video communication between the inmate and the outsider.

3. The monitoring server of claim 1, wherein the communication session data comprises:

the inmate communication session;

or

data related to the inmate communication session.

4. The monitoring server of claim 1, wherein the instructions configure the at least one processor to receive the communication session data from a communication center,

wherein the communication center is configured to connect a first communication device associated with an inmate incarcerated within a prison and a second communication device associated with an outsider not incarcerated within the prison.

5. The monitoring server of claim 1, wherein the instructions further configure the at least one processor to interrupt or disconnect the inmate communication session in response to the input data received from the at least one monitoring station.

6. The monitoring server of claim 5, wherein the instructions further configure the at least one processor to superimpose an audible or visual message that is played to parties of the inmate communication session describing a reason for interrupting or disconnecting the inmate communication session.

7. The monitoring server of claim 1, wherein the input data comprises:

an alert notifying of suspicious behavior occurring within the inmate communication session;

an annotation notifying of the suspicious behavior;

or

a bookmark notifying of the suspicious behavior.

8. The monitoring server of claim 1, wherein the instructions further configure the at least one processor to transmit the communication session data to at least one other monitoring station selected from among the plurality of monitoring stations to monitor the inmate communication session in response to the at least one monitoring station to allow the at least one other monitoring station to view the input data at the corresponding timestamp.

20. The monitoring server of claim 1, wherein the time stamp of the input data marks when an alert, an annotation or a bookmark is made.

9. A monitoring center for monitoring an inmate communication session, the monitoring center comprising:

a monitoring server configured to;

receive communication session data associated with the inmate communication session, and

insert a plurality of timestamps at predetermined segment lengths of the communication session data; and

a monitoring station configured to;

monitor the communication session data for suspicious behavior occurring within the inmate communication session, and

provide input data notifying of the suspicious behavior in response to detecting the suspicious behavior occurring within the inmate communication session,

wherein the monitoring server is further configured to match a timestamp of the input data received with a corresponding timestamp from among the plurality of timestamps to synchronize the input data and the communication session data.

10. The monitoring center of claim 9, wherein the inmate communication session comprises:

an audio communication between an inmate incarcerated within a prison and an outsider not incarcerated within the prison;

or

a video communication between the inmate and the outsider.

11. The monitoring center of claim 9, wherein the monitoring server is configured to receive the communication session data from a communication center,

wherein the communication center is configured to connect a first communication device associated with an inmate incarcerated within a prison and a second communication device associated with an outsider not incarcerated within the prison.

12. The monitoring center of claim 9, wherein the monitoring server is further configured to interrupt or disconnect the inmate communication session in response to the input data received from the monitoring station.

13. The monitoring center of claim 12, wherein the monitoring server is further configured to superimpose an audible or visual message that is played to parties of the inmate communication session describing a reason for interrupting or disconnecting the inmate communication session.

14. The monitoring center of claim 9, wherein the input data comprises:

an alert notifying of the suspicious behavior;

an annotation notifying of the suspicious behavior;

or

a bookmark notifying of the suspicious behavior.

15. The monitoring center of claim 9, wherein the monitoring station is further configured to transmit the communication session data to at least one other monitoring station selected from among a plurality of monitoring stations to monitor the inmate communication session in response to monitoring station to allow the at least one othe monitoring station to view the input data at the corresponding timestamp.

16. A monitoring server for monitoring an inmate communication session, the monitoring server comprising:

an audio server configured to;

decrypt and record communication session data when the communication session data corresponds to an audio communication session, and

encrypt and transmit the audio communication session to at least one monitoring station selected from among a plurality of monitoring stations to monitor the audio communication session;

a video server configured to;

decrypt and record the communication session data when the communication session data corresponds to a video communication session, and

encrypt and transmit the video communication session to the at least one monitoring station to monitor the video communication session; and

an application server configured to;

insert a plurality of timestamps at predetermined segment lengths of the communication session data,

determine whether the communication session data corresponds to the audio communication session or the video session,

route the communication session data to the audio server when the communication session data corresponds to the audio communication session,

route the communication session data to the video server when the communication session data corresponds to the video communication session, and

match a timestamp of input data received from the at least one monitoring station with a corresponding timestamp from among the plurality of timestamps to synchronize the input data and the communication session data.

17. The monitoring server of claim 16, wherein the application server is further configured to interrupt or disconnect the inmate communication session in response to the input data received from the at least one monitoring station.

18. The monitoring server of claim 17, wherein the application server is further configured to superimpose an audible or visual message that is played to parties of the inmate communication session describing a reason for interrupting or disconnecting the inmate communication session.

19. The monitoring server of claim 16, wherein the input data comprises:

an alert notifying of suspicious behavior occurring within the inmate communication session;

an annotation notifying of the suspicious behavior;

or

a bookmark notifying of the suspicious behavior.