Tailored artificial intelligence

• US 10,733,497 B1
• Filed: 06/25/2019
• Issued: 08/04/2020
• Est. Priority Date: 06/25/2019
• Status: Active Grant

• Current Assignee: Progressive Casualty Insurance Company (Progressive Corporation)
• Original Assignee: Progressive Casualty Insurance Company (Progressive Corporation)
• Inventors: Sesnowitz, Craig S., McCormack, Geoffrey S., Panguluri, Rama Rao, Wagner, Robert R.
• Primary Examiner(s): Ortiz-Sanchez, Michael
• Application Number:
  US16/452,121
• Time in Patent Office: 406 Days
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: G06F 40/56 Natural language generation
• CPC Class Codes: G06N 3/006 based on simulated virtual individual or collective life forms, e.g. social simulations or particle swarm optimisation [PSO]
• CPC Class Codes: G06N 3/045 Combinations of networks
• CPC Class Codes: G06N 3/086 using evolutionary algorithms, e.g. genetic algorithms or genetic programming
• CPC Class Codes: G06N 3/126 Evolutionary algorithms, e.g. genetic algorithms or genetic programming
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G10L 15/1822 Parsing for meaning understanding

Abstract

A system and method determine a classification by simulating a human user. The system and method translate an input segment such as speech into an output segment such as text and represents the frequency of words and phrases in the textual segment as an input vector. The system and method process the input vector and generate a plurality of intents and a plurality of sub-entities. The processing of multiple intents and sub-entities generates a second multiple of intents and sub-entities that represent a species classification. The system and method select an instance of an evolutionary model as a result of the recognition of one or more predefined semantically relevant words and phrases detected in the input vector.

Claims

1. A system that determines a classification by simulating a human user comprising;

a translator that translates an input segment to an output segment and represents a frequency of words and a frequency of phrases in the output segment as an input vector;

a natural language processing engine that processes the input vector and generates a plurality of intents and a plurality of sub-entities;

a plurality of recognition engines hosting one or more evolutionary models that process the plurality of intents and the plurality of sub-entities to generate a second plurality of intents and a second plurality of sub-entities that represent a species classification;

a plurality of application engines that process the plurality of intents, the plurality of sub-entities, the second plurality of intents, and the second plurality of sub-entities, and render an identifying output to a graphical interface;

where the plurality of application engines automatically render a plurality of training vectors and a plurality of textual associations and associate the plurality of training vectors and the plurality of textual associations with a free-form input to the one or more evolutionary models when the identifying output is rejected; and

where the natural language processing engine selects an instance of an evolutionary model of the one or more evolutionary models as a result of a recognition of one or more predefined semantically relevant words and phrases that the natural language processing engine detected in the input vector; and

where the species classification ranks below a genus classification or a subgenus classification in a domain.

2. The system of claim 1 where the plurality of recognition engines loads two or more instances of the one or more evolutionary models actuated by a controller as a result of a recognition engine failure.

3. The system of claim 1 where the plurality of recognition engines loads two or more instances of the one or more evolutionary models actuated by a controller.

4. The system of claim 1 where the one or more evolutionary models is actuated as a result of an availability of a plurality post-processing applications.

5. The system of claim 1 where the one or more evolutionary models is actuated as a result of a plurality of sub-classifications made from a hierarchical classification model.

6. The system of claim 1 where the one or more evolutionary models is iteratively trained on a supplemental training dataset automatically generated by a plurality of post-processing application engines.

7. The system of claim 6 where the supplemental training dataset is vectorized and a plurality of scalar functions of a training vector are adjusted by a weighting function.

8. The system of claim 6 where the plurality of post-processing application engines comprises an insurance quoting system, an insurance claims processing system, or an on-line insurance servicing system.

9. The system of claim 1 further comprising a plurality of post-processing application engines that consume the second plurality of intents and the second plurality of sub-entities when selected by a controller and where the controller selects the plurality of post-processing application engines in response to an analysis of a plurality of contexts of the input vector.

10. The system of claim 9 where the plurality of post-processing application engines identifies a business classification associated with a free-form input that is translated into a textual segment.

11. A method that determines a classification by simulating a human user comprising;

translating an input segment by a translator to an output segment;

representing a frequency of words and a frequency of phrases in the output segment as an input vector;

processing by a natural language processing engine the input vector and generating a plurality of intents and a plurality of sub-entities;

processing the plurality of intents and the plurality of sub-entities by a plurality of recognition engines hosting one or more evolutionary models;

generating a second plurality of intents and a second plurality of sub-entities that represent a species classification;

selecting an instance of an evolutionary model of the one or more evolutionary models as a result of a recognition of one or more predefined semantically relevant words and phrases that the natural language processing engine detected in the input vector;

processing the plurality of intents, the plurality of sub-entities, the second plurality of intents, and the second plurality of sub-entities;

rendering an identifying output to a graphical interface;

rendering a plurality of training vectors and a plurality of textual associations and associating the plurality of training vectors and the plurality of textual associations with a free-form input to the one or more evolutionary models when the identifying output is rejected;

training the one or more evolutionary models in response to receiving the plurality of training vectors and a plurality of textual associations until a fitness threshold is exceeded; and

where the species classification ranks below a genus classification or a subgenus classification in a domain.

12. The method of claim 11 further comprising loading two or more instances of the one or more evolutionary models actuated by a controller as a result of a recognition engine failure.

13. The method of claim 11 further comprising loading two or more instances of the one or more evolutionary models actuated by a controller as a result of an evolutionary model failure.

14. The method of claim 11 further comprising actuating the one or more evolutionary models in response to an availability of a plurality of post-processing applications.

15. The method of claim 11 further comprising actuating the one or more evolutionary models in response to a plurality of sub-classifications made in a hierarchical classification model.

16. The method of claim 11 further comprising iteratively training the one or more evolutionary models on a supplemental training dataset automatically generated by a plurality of post-processing application engines.

17. The method of claim 16 further comprising vectorizing the supplemental training dataset and modifying a plurality of scalar functions of a training vector by a weighting function.

18. The method of claim 16 where the plurality of post-processing application engines comprises an insurance quoting system, an insurance claims processing system, and an on-line insurance servicing system.

19. The method of claim 16 further comprising consuming the second plurality of intents and the second plurality of sub-entities by a plurality of post-processing application engines in response to an analysis of a plurality of contexts of the input vector.

20. The method of claim 19 where the plurality of post-processing application engines identifies a business classification associated with a free-form input that is translated into a textual segment.

21. A non-transitory machine-readable medium encoded with machine-executable instructions, where execution of the machine-executable instructions is for:

translating an input segment by a translator to an output segment;

representing a frequency of words and a frequency of phrases in the output segment as an input vector;

processing by a natural language processing engine the input vector and generating a plurality of intents and a plurality of sub-entities;

processing a plurality of intents and a plurality of sub-entities by a plurality of recognition engines hosting one or more evolutionary models;

generating a second plurality of intents and a second plurality of sub-entities that represent a species classification;

selecting an instance of an evolutionary model of the one or more evolutionary models as a result of a recognition of one or more predefined semantically relevant words and phrases that the natural language processing engine detected in the input vector

processing the plurality of intents, the plurality of sub-entities, the second plurality of intents, and the second plurality of sub-entities;

rendering an identifying output to a graphical interface;

rendering a plurality of training vectors and a plurality of textual associations and associating the plurality of training vectors and the plurality of textual associations with a free-form input to the one or more evolutionary models when the identifying output is rejected; and

training the one or more evolutionary models in response to receiving the plurality of training vectors and a plurality of textual associations until a fitness threshold is exceeded; and

where the species classification ranks below a genus classification or a subgenus classification in a domain.

22. The non-transitory machine-readable medium of claim 21 further comprising loading two or more instances of the one or more evolutionary models actuated by a controller as a result of a recognition engine failure.

23. The non-transitory machine-readable medium of claim 21 further comprising loading two or more instances of the one or more evolutionary models actuated by a controller.

24. The non-transitory machine-readable medium of claim 21 further comprising actuating the one or more evolutionary models in response to an availability of a plurality of post-processing applications.

25. The non-transitory machine-readable medium of claim 21 further comprising actuating the one or more evolutionary models in response to a number of sub-classifications made in a hierarchical classification model.

26. The non-transitory machine-readable medium of claim 21 further comprising iteratively training the one or more evolutionary models on a supplemental training dataset automatically generated by a plurality of post-processing application engines.

27. The non-transitory machine-readable medium of claim 26 further comprising vectorizing a supplemental training dataset and modifying a plurality of scalar functions of a training vector by a weighting function.

28. The non-transitory machine-readable medium of claim 26 where the plurality of post-processing application engines comprises an insurance quoting system, an insurance claims processing system, and an on-line insurance servicing system.

29. The non-transitory machine-readable medium of claim 26 further comprising consuming the second plurality of intents and a second plurality of sub-entities by a plurality of post-processing application engines in response to an analysis of a plurality of contexts of the input vector.

30. The non-transitory machine-readable medium of claim 29 where the plurality of post-processing application engines identifies a business classification associated with a free-form input that is translated into a textual segment.