Systems and methods for acquiring, accessing, and analyzing investigative information

• US 10,740,861 B1
• Filed: 06/05/2018
• Issued: 08/11/2020
• Est. Priority Date: 11/24/2003
• Status: Active Grant

• Current Assignee: Securus Technologies Incorporated (Securus Special Investments LLC)
• Original Assignee: Securus Technologies Incorporated (Securus Special Investments LLC)
• Inventors: Sidler, James S., Viola, John J., Johnson, Michelle L.
• Primary Examiner(s): Tran, Quoc D
• Application Number:
  US16/000,520
• Time in Patent Office: 798 Days
• Field of Search: 379 3201, 379 35
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/265 Personal security, identity or safety
• CPC Class Codes: G10L 15/04 Segmentation; Word boundary detection
• CPC Class Codes: G10L 15/1822 Parsing for meaning understanding
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 2015/088 Word spotting
• CPC Class Codes: H04L 12/1827 Network arrangements for conference optimisation or adaptation
• CPC Class Codes: H04L 12/1831 Tracking arrangements for later retrieval, e.g. recording contents, participants activities or behavior, network status
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 63/302 gathering intelligence information for situation awareness or reconnaissance
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

Disclosed are systems and methods which provide availability of information on a network wide basis, with the network or information technology (IT) fabric spanning a wide range of institutions and other sources of information, including correctional facilities, without regard to which jurisdiction the source of information belongs, e.g. police, courts, federal investigation agencies, public databases etcetera. Embodiments provide an electronic based capability to identify useful information and for locating, collecting, compiling, aggregating, distilling, and/or reporting robust data.

Claims

1. A criminal investigative information system, comprising:

an information portal comprising at least a user device, the information portal operable to provide a user interface on the user device;

a criminal investigative tools module in communication with the user device, the criminal investigative tools module operable to enable transfer, via the user interface, an audio connection to an on-going electronic communication between a resident of a controlled environment facility and a non-resident to another communication device, with no audio interference input to the on-going electronic communication from the other communication device while the other communication device is in a muted state.

2. The criminal investigative information system of claim 1, wherein the criminal investigative tools module is further operable to display, via the user interface, an indication of a detected three-way call attempt in the on-going communication, wherein the detected three-way call attempt is automatically detected by a call processing system.

3. The criminal investigative information system of claim 1, wherein the criminal investigative tools module is further operable to display, via the user interface, identifying information of the resident and/or non-resident.

4. The criminal investigative information system of claim 1, wherein the criminal investigative tools module is further operable to display, via the user interface, identifying information of the controlled-environment facility.

5. The criminal investigative information system of claim 1, wherein the criminal investigative tools module is further operable to display, via the user interface, a telephone number associated with the communication and the non-resident.

6. The criminal investigative information system of claim 5, wherein the criminal investigative tools module is further operable to display, via the user interface, a map of a location associated with the telephone number.

7. The criminal investigative information system of claim 1, wherein the criminal investigative tools module is further operable to display, via the user interface, an indication of the on-going electronic communication between the resident and non-resident.

8. The criminal investigative information system of claim 7, wherein the criminal investigative tools module is further operable to enable an audio connection to the on-going electronic communication at the information portal, wherein no audio interference is input to the on-going electronic communication from the information portal while the information portal is in a muted state.

9. The criminal investigative information system of claim 7, wherein the criminal investigative tools module is further operable to enable terminating the on-going electronic communication, via the user interface.

17. The criminal investigative information system of claim 1, wherein the criminal investigative tools module is further operable to transmit, to the user device, a recorded communication stored in a database, wherein the recorded communication is between the same or a different resident and the same or a different non-resident, the recorded communication transmitted in response to the communication between the same or a different resident and the same or a different non-resident.

18. The criminal investigative information system of claim 17, wherein the criminal investigative tools module is further operable to store a bookmark in association with the recorded communication in the database, wherein the bookmark is created in response to a signal input to the user device in response to the recorded communication, wherein the bookmark indicates an event of interest within the communication.

19. The criminal investigative information system of claim 17, wherein the criminal investigative tools module is further operable to display, via the user interface, a waveform of the recorded communication.

20. The criminal investigative information system of claim 17, wherein the criminal investigative tools module is further operable to play a bookmark the recorded communication wherein in a graphical play button and a graphical pause button configured to cause the recorded communication to be played and paused, respectively, are displayed via the user interface.

21. The criminal investigative information system of claim 17, wherein the criminal investigative tools module is further operable to create, based on additional user input, a textual note relating to the recorded communication, stored in association with the communication in the database.

10. An investigative information system, comprising:

an information portal comprising at least a user device;

an investigative tools module in communication with the user device, the investigative tools module operable to;

identify an on-going direct electronic communication between a controlled-environment facility resident and a non-resident;

display, via the information portal on the user device, an indication of the on-going direct electronic communication, responsive to identifying the on-going direct electronic communication is between the resident and the non-resident; and

enable transfer, to an investigator'"'"'s communication device, an audio leg of the on-going direct electronic communication.

11. The investigative information system of claim 10, wherein the investigative tools module is further operable to allow an investigator, via the user device, to connect to and monitor the direct electronic communication in a muted state while the direct electronic communication is on-going, wherein during the muted state, all interference from the investigator, the user device, and a combination thereof is prevented from entering the direct electronic communication.

12. The investigative information system of claim 10, wherein the investigative tools module is further operable to transmit, to the user device, a recording of the on-going electronic communication.

13. The investigative information system of claim 10, wherein the investigative tools module is further operable to store a bookmark and/or textual note in association with the recorded communication in a database with the recording, wherein the bookmark and/or textual note is created in response to a signal input to the user device and the bookmark and/or textual note indicates an event of interest within the communication.

14. A non-transitory computer-readable storage medium having program instructions stored thereon that, upon execution by an investigative information system associated with one or more controlled-environment facilities, causes the investigative information system to:

provide an information portal comprising at least a user interface on a user device;

identify an on-going direct electronic communication between a controlled-environment facility resident and a non-resident;

display, via the information portal user interface on the user device, an indication of the on-going direct electronic communication, responsive to identifying the on-going direct electronic communication is between the resident and the non-resident; and

enable transfer, via the information portal user interface, to an investigator'"'"'s communication device, an audio leg of the on-going direct electronic communication.

15. The non-transitory computer-readable storage medium of claim 14, wherein execution of the program instructions stored thereon, the investigative information system causes the investigative information system to allow an investigator to connect to and monitor the direct electronic communication, via the information portal user interface on the user device, in a muted state while the direct electronic communication is on-going, wherein during the muted state, all interference from the investigator, the user device, and a combination thereof is prevented from entering the direct electronic communication.

16. The non-transitory computer-readable storage medium of claim 14, wherein execution of the program instructions stored thereon, the investigative information system causes the investigative information system to transmit, to the user device, a recording of the on-going electronic communication.