System and method for delivery of voicemails to handheld devices

• US 10,750,025 B2
• Filed: 06/14/2019
• Issued: 08/18/2020
• Est. Priority Date: 01/10/2007
• Status: Active Grant

• Current Assignee: TVG LLC, Zoom Video Communications, Inc.
• Original Assignee: Technology Value Group, LLC
• Inventors: Demmitt, Michael, Manna, Amit, Smith, Michael, Arellano, Luis, Pedregal, Chris, LeBeau, Mike, Salomaki, Brian
• Primary Examiner(s): Huynh, Van D
• Application Number:
  US16/441,769
• Publication Number:
  US 20200036835A1
• Time in Patent Office: 431 Days
• Field of Search: 379 8814, 379 8818
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/12 for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Abstract

Briefly, a variety of embodiments, including the following, are described: a system embodiment and methods that allow random access to voice messages, in contrast to sequential access in existing system embodiments; a system embodiment and methods that allow for the optional use of voice recognition to enhance usability; and a system embodiment and methods that apply to the area of voicemail.

Claims

1. An apparatus comprising:

a mobile device able to engage in cellular communications;

the mobile device comprising one or more processors coupled to one or more physical memories via one or more buses;

wherein at least one of the one or more physical memories comprises stored instructions executable by the one or more processors; and

wherein at least one of the one or more physical memories is capable of storing in one or more memory locations as physical memory states results from execution by the one or more processors of the stored executable instructions;

wherein the stored executable instructions are executable to provide an integrated voicemail system for the mobile device in which visual voicemail access capability is provided for the integrated voicemail system;

wherein the stored executable instructions are further executable to provide a capability to transcribe voicemail messages to text messages so as to provide the visual voicemail access capability; and

wherein the mobile device, via the stored executable instructions, comprises a capability to display a voicemail inbox of the integrated voicemail system, the voicemail inbox to comprise a visual voicemail inbox to provide the visual voicemail access capability and to include a capability to display more than one voicemail message in a list format in which at least two respective voicemail messages of the more than one voicemail message are displayed in a manner that includes an at least partial text transcription of the respective voicemail message.

2. The apparatus of claim 1, wherein the mobile device, via the stored executable instructions, comprises the visual voicemail inbox, the visual voicemail inbox to include a capability to display one or more visual voicemail indicators for the respective voicemail messages.

3. The apparatus of claim 2, wherein, for a particular respective voicemail message, the one or more visual voicemail indicators to comprise at least one of the following:

a time of a telephone call associated with the particular respective voicemail message;

a date of the telephone call associated with the particular respective voicemail message; and

/or a telephone number of the telephone call associated with the particular respective voicemail message.

4. The apparatus of claim 3, wherein, via the stored executable instructions, the one or more visual voicemail indicators to comprise the telephone number of the telephone call associated with the particular respective voicemail message, the visual voicemail inbox to further include a capability to identify and to display a caller of the telephone number in place of the telephone number in at least some cases.

5. The apparatus of claim 2, wherein, via the stored executable instructions, the capability to display one or more visual voicemail indicators includes a capability to identify and to display a telephone number associated with a particular respective voicemail message, the telephone number to be displayed to be capable of being selected to call the telephone number associated with the particular respective voicemail message.

6. The apparatus of claim 2, wherein, via the stored executable instructions, the at least partial text transcription of the at least two respective voicemail messages is displayable in a manner separate from the one or more visual voicemail indicators associated with the respective voicemail messages.

7. The apparatus of claim 1, wherein the mobile device includes a touch screen display.

8. The apparatus of claim 1, wherein, via the stored executable instructions, the integrated voicemail system includes a capability to fast forward a voicemail message.

9. The apparatus of claim 1, wherein, via the stored executable instructions, the integrated voicemail system includes a capability to display an indicator signifying that a new voicemail message has arrived and/or that a new voicemail message is ready for retrieval.

10. The apparatus of claim 1, wherein, via the stored executable instructions, the visual voicemail access capability comprises a capability to display the at least partial text transcription of a particular respective voicemail message that includes a telephone number and to generate, for the telephone number to be displayed, a link in the at least partial text transcription, the link to be selectable to call the telephone number to be displayed.

11. An apparatus comprising:

a mobile device able to engage in cellular communications;

the mobile device comprising one or more processors coupled to one or more physical memories via one or more buses;

wherein at least one of the one or more physical memories comprises stored instructions executable by the one or more processors; and

wherein at least one of the one or more physical memories is capable of storing in one or more memory locations as physical memory states results from execution by the one or more processors of the stored executable instructions;

wherein the stored executable instructions are executable to provide an integrated voicemail system in which visual voicemail access capability is provided for the integrated voicemail system such that, via a voicemail inbox comprising a visual voicemail inbox, two or more visual voicemail messages, respectively to comprise an at least partial text transcription of a respective voicemail message, are to be displayed by the mobile device on a single display of the mobile device at the same time, including one or more visual voicemail indicators respectively associated with the two or more visual voicemail messages to be displayed, the one or more associated visual voicemail indicators being displayable via the voicemail inbox at the same time or at a different time with respect to display of the at least partial text transcription of the respective voicemail messages; and

wherein the stored executable instructions are executable to provide a capability to transcribe voicemail messages received by the mobile device to text messages so as to provide the visual voicemail access capability.

12. The apparatus of claim 11, wherein, via the stored executable instructions, the integrated voicemail system includes a capability to fast forward a voicemail message.

13. The apparatus of claim 11, wherein the mobile device includes a touch screen display.

14. The apparatus of claim 11, wherein, via the stored executable instructions, the integrated voicemail system includes a capability to display an indicator signifying that a new voicemail message has arrived and/or that a new voicemail message is ready for retrieval.

15. The apparatus of claim 11, wherein, via the stored executable instructions, additional text transcription of a user-selectable voicemail message is able to be displayed.

16. The apparatus of claim 11, wherein, via the stored executable instructions, the one or more visual voicemail indicators to comprise a telephone number associated with a particular voicemail message, the visual voicemail inbox to further includes a capability to identify and to display a caller of the telephone number in place of the telephone number in at least some cases.

17. The apparatus of claim 11, wherein, via the stored executable instructions, the visual voicemail access capability to include a capability to identify and to display a telephone number associated with a particular voicemail message, the telephone number to be displayed to be capable of being selected to call the telephone number associated with the particular voicemail message.

18. The apparatus of claim 11, wherein, via the stored executable instructions, the visual voicemail access capability comprises a capability to display an at least partial text transcription of a particular voicemail message that includes a telephone number and to generate, for the telephone number to be displayed, a link in the text transcription, the link to be selectable to call the telephone number to be displayed.

19. An apparatus comprising:

a mobile device able to engage in cellular communications;

the mobile device comprising one or more processors coupled to one or more physical memories via one or more buses;

wherein at least one of the one or more physical memories comprises stored instructions executable by the one or more processors; and

wherein at least one of the one or more physical memories is capable of storing in one or more memory locations as physical memory states results from execution by the one or more processors of the stored executable instructions;

wherein the stored executable instructions are executable to provide an integrated voicemail system in which visual display voicemail access capability is provided for the integrated voicemail system;

wherein the mobile device further includes, via the stored executable instructions, a capability to record one or more voicenotes in order for the one or more voicenotes to be transcribed to text messages; and

wherein the mobile device, via the stored executable instructions, comprises a capability to display a voicemail inbox of the integrated voicemail system, the voicemail inbox to comprise a visual voicemail inbox to provide the visual voicemail access capability and to include a capability to display the one or more voicenotes and a partial text transcription thereof in a list format.

20. The apparatus of claim 19, wherein, via the stored executable instructions, the visual voicemail inbox to comprise a capability to display a visual voicemail indicator for one or more voicemails to be displayed via the visual voicemail inbox.

21. The apparatus of claim 20, wherein the visual voicemail indicator, for a particular voicemail to be displayed, to further indicate at least one of the following:

a time of a telephone call associated with the particular voicemail message;

a date of the telephone call associated with the particular voicemail message;

a telephone number for the telephone call associated with the particular voicemail message; and

/or a caller name for the telephone call associated with the particular voicemail message.

22. The apparatus of claim 19, wherein the mobile device, via the stored executable instructions, further includes a capability to fast forward a voicemail message or voicenote.

23. The apparatus of claim 19, wherein the mobile device, via the stored executable instructions, further includes a capability to forward, via cellular communications, a particular one of the one or more voicenotes included in the list format.