Data structure analytics for real-time recommendations
First Claim
1. A method comprising:
- obtaining, by one or more servers associated with a payment service, a first open ticket data structure generated by a first instance of a merchant application executing on a computing device of a first merchant, contents of the first open ticket data structure indicating;
(i) a set of items ordered by a particular customer from the first merchant,(ii) for each item of the set of items, a time at which the particular customer ordered the respective item from the first merchant, and(iii) a start time of an engagement between the first merchant and the particular customer,wherein the first instance of the merchant application configures the computing device as a first point-of-sale (POS) device for obtaining payment information associated with a first payment instrument via an associated payment reader and transmitting the first open ticket data structure to the one or more servers;
receiving, at the one or more servers, an indication that a second open ticket data structure has been generated by a second instance of the merchant application executing on a second POS device of a second merchant that is different than the first merchant, wherein the second open ticket data structure is generated in association with an engagement between the second merchant and the particular customer, and wherein the second open ticket data structure includes an indication of a start time of the engagement between the second merchant and the particular customer;
analyzing, by the one or more servers, the contents of the first open ticket data structure;
estimating, by the one or more servers and based at least in part on the analyzing, a future time at which the particular customer is likely to request a particular item from the second merchant, wherein the future time is prior to an end of the engagement between the second merchant and the particular customer, and wherein the future time comprises at least one of a time of day or an amount of time after the start time of the engagement between the second merchant and the particular customer; and
sending, by the one or more servers and to the second POS device of the second merchant and prior to the future time, a recommendation that the second merchant offer the particular item to the particular customer at the future time, the recommendation for display on the second POS device as an annotation as part of the second open ticket data structure.
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Accused Products
Abstract
Techniques and arrangements for analyzing previous tickets of a customer at different merchants—specifying interactions of the customer at the different merchants—to determine subsequent recommendations to send to a particular merchant in real-time when the customer is located at the particular merchant. Other techniques and arrangements facilitate annotation of merchant tickets by the merchants to enrich the data maintained by the tickets and, in some instances, to enhance the described real-time recommendations. Still other techniques and arrangements create a merchant ticket for recording interactions between a merchant and customer upon the customer creating a reservation at the merchant for a specified future time, or being added to a waitlist of the merchant. Upon the customer arriving at the merchant proximate to the specified future time, the merchant may use the created ticket to track items ordered by the merchants, track tenders used to pay for items, and the like.
118 Citations
20 Claims
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1. A method comprising:
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obtaining, by one or more servers associated with a payment service, a first open ticket data structure generated by a first instance of a merchant application executing on a computing device of a first merchant, contents of the first open ticket data structure indicating; (i) a set of items ordered by a particular customer from the first merchant, (ii) for each item of the set of items, a time at which the particular customer ordered the respective item from the first merchant, and (iii) a start time of an engagement between the first merchant and the particular customer, wherein the first instance of the merchant application configures the computing device as a first point-of-sale (POS) device for obtaining payment information associated with a first payment instrument via an associated payment reader and transmitting the first open ticket data structure to the one or more servers; receiving, at the one or more servers, an indication that a second open ticket data structure has been generated by a second instance of the merchant application executing on a second POS device of a second merchant that is different than the first merchant, wherein the second open ticket data structure is generated in association with an engagement between the second merchant and the particular customer, and wherein the second open ticket data structure includes an indication of a start time of the engagement between the second merchant and the particular customer; analyzing, by the one or more servers, the contents of the first open ticket data structure; estimating, by the one or more servers and based at least in part on the analyzing, a future time at which the particular customer is likely to request a particular item from the second merchant, wherein the future time is prior to an end of the engagement between the second merchant and the particular customer, and wherein the future time comprises at least one of a time of day or an amount of time after the start time of the engagement between the second merchant and the particular customer; and sending, by the one or more servers and to the second POS device of the second merchant and prior to the future time, a recommendation that the second merchant offer the particular item to the particular customer at the future time, the recommendation for display on the second POS device as an annotation as part of the second open ticket data structure. - View Dependent Claims (2, 3, 4)
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5. A method comprising:
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obtaining, by one or more servers associated with a payment service, a first data structure generated by a first instance of a merchant application executing on a computing device of a first merchant, contents of the first data structure indicating at least one of; (i) a set of items ordered by a particular customer from the first merchant, (ii) for each item of the set of items, a time at which the particular customer ordered the respective item from the first merchant, and (iii) a start time of an engagement between the first merchant and the Particular customer, wherein the first instance of the merchant application configures the computing device as a first point-of-sale (POS) device for obtaining payment information associated with a first payment instrument via an associated payment reader and transmitting the first data structure to the one or more servers; receiving, at the one or more servers, an indication that a second data structure has been generated by a second instance of the merchant application executing on a second POS device of a second merchant that is different than the first merchant, wherein the second data structure is generated in association with an engagement between the second merchant and the particular customer, and wherein the second data structure includes an indication of a start time of the engagement between the second merchant and the particular customer; analyzing, by the one or more servers, the first data structure; determining, by the one or more servers and based at least in part on the analyzing, that the particular customer is likely to make a request to the second merchant; estimating, based at least in part on the analyzing, a future time at which the particular customer is likely to make the request to the second merchant, wherein the future time is prior to an end of the engagement between the second merchant and the particular customer, and wherein the future time comprises at least one of a time of day or an amount of time after the start time of the engagement between the second merchant and the particular customer; and sending, by the one or more servers and to the second POS device of the second merchant and prior to the future time, a recommendation that the second merchant initiate a communication with the particular customer related to the request, the recommendation for display on the second POS device as an annotation as part of the second data structure. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. One or more non-transitory computer-readable media storing instructions that, when executed by one or more processors, cause the one or more processors to perform operations comprising:
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obtaining, by one or more servers associated with a payment service, a first data structure generated by a first instance of a merchant application executing on a computing device of a first merchant, contents of the first data structure indicating at least one of; (i) a set of items ordered by a particular customer from the first merchant, (ii) for each item of the set of items, a time at which the particular customer ordered the respective item from the first merchant, and (iii) a start time of an engagement between the first merchant and the particular customer, wherein the first instance of the merchant application configures the computing device as a first point-of-sale (POS) device for; obtaining payment information associated with a first payment instrument via an associated payment reader; and transmitting the first data structure to the one or more servers; receiving, at the one or more servers, an indication that a second data structure has been generated by a second instance of the merchant application executing on a second POS device of a second merchant that is different than the first merchant, wherein the second data structure is generated in association with an engagement between the second merchant and the particular customer, and wherein the second data structure includes an indication of a start time of the engagement between the second merchant and the particular customer; analyzing, by the one or more servers, the first data structure; determining, by the one or more servers and based at least in part on the analyzing, that the particular customer is likely to make a request to the second merchant; estimating, based at least in part on the analyzing, a future time at which the particular customer is likely to make the request to the second merchant, wherein the future time is prior to an end of the engagement between the second merchant and the particular customer, and wherein the future time comprises at least one of a time of day or an amount of time after the start time of the engagement between the second merchant and the particular customer; and sending, by the one or more servers and to the second POS device of the second merchant and prior to the future time, a recommendation that the second merchant initiate a communication with the particular customer related to the request, the recommendation for display on the second POS device as an annotation as part of the second data structure. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification