×

Information processing system and report creation method

  • US 10,764,139 B2
  • Filed: 09/25/2017
  • Issued: 09/01/2020
  • Est. Priority Date: 09/29/2016
  • Status: Active Grant
First Claim
Patent Images

1. An information processing system for providing a report concerning an operation history of an output apparatus to a customer who uses the output apparatus, the output apparatus including at least an image forming apparatus, the information processing system comprising one or more processors and one or more memories, the one or more processors being configured to:

  • store, in the one or more memories, operation history information of each of output apparatuses;

    store, in the one or more memories, one or more types of reports available to each of customers of the output apparatuses, said output apparatus being managed so as to be associated with customer information corresponding to user ID of each of the customers of the output apparatuses, each of the one or more types of the reports including information of a category different from each other, said one or more types of reports being predetermined to be available to each of the customers that is associated to the user ID;

    perform a log-in process of the output apparatus based on the user ID;

    determine the one or more types of reports that are available to a customer of the output apparatus based on the user ID,display, on a terminal apparatus that is operated by the customer of the output apparatus, the one or more types of reports available to the customer of the output apparatus on the basis of the stored settings of one or more types of reports available to each of the customers of the output apparatus, to receive a selection of a type of a report from the customer of the output apparatus from among the displayed one or more types of reports; and

    generate a report of the type selected by the customer of the output apparatus based on the operation history information of the output apparatus associated with the customer information corresponding to the user ID of the user that logs in the output apparatus, to display the generated report on the terminal apparatus,wherein the one or more types of reports available to each of customers include pay types of reports and free types of reports, andwherein the one or more types of reports available to each of customers are set by service providers that provide services concerning the output apparatuses to the customers before receiving the selection of the type of the report from the customer of the output apparatus.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×