Systems and methods for initiating processing actions utilizing automatically generated data of a group-based communication system

• US 10,778,734 B1
• Filed: 04/30/2019
• Issued: 09/15/2020
• Est. Priority Date: 04/30/2019
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Slack Technologies, Inc. (Salesforce.com, Inc.)
• Inventors: Brito, Diogenes, Suhail, Salman, Sullivan, Bruce, Ang, Patricia, Choi, Hye Jung, Shetty, Prajna, Fong, Andrew, Deng, Michael, Sowole, Stephen, Akin, Tolga, Agarwal, Pranay
• Primary Examiner(s): Tokuta, Shean
• Application Number:
  US16/399,795
• Time in Patent Office: 504 Days
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 9/5072 Grid computing
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 63/0807 using tickets, e.g. Kerberos cryptographic mechanisms or cryptographic arrangements for entity authentication using tickets or tokens H04L9/3213
• CPC Class Codes: H04L 63/104 Grouping of entities
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70
• CPC Class Codes: H04L 67/146 Markers for unambiguous identification of a particular session, e.g. session cookie or URL-encoding
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/568 Storing data temporarily at an intermediate stage, e.g. caching
• CPC Class Codes: H04L 67/60 Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources admission control or resource allocation H04L47/70

Abstract

A group-based communication platform is configured to initialize processing actions executable via validated external resources. Moreover, the group-based communication platform may recommend specific processing actions to a user based at least in part on the user'"'"'s activity in interacting with the group-based communication platform (e.g., via a client device), wherein such activity may be represented as environmental contextual data. Moreover, once the user selects a particular processing action for execution, the group-based communication retrieves at least a portion of the generated environmental contextual data to be passed to the validated external resource for use in executing the selected processing action.

Claims

1. A system comprising:

one or more non-transitory memory storage repositories, wherein the one or more non-transitory memory storage repositories comprise a processing action table identifying one or more processing actions; and

one or more processors, wherein the one or more processors are collectively configured to;

receive environmental contextual data generated for a client device, wherein the environmental contextual data comprises one or more of;

a current session identifier, an active communication channel identifier, or an active group identifier;

generate a contextual processing action list of one or more of the plurality of processing actions based at least in part on the environmental contextual data, wherein the contextual processing action list comprises at least a first processing action executable by a first validated external resource and a second processing action executable by a second validated external resource; and

cause the client device to generate an interface element comprising the contextual processing action list for presentation via a group-based communication interface.

2. The system of claim 1, wherein the one or more processors are further configured to:

receive a selection of a processing action for initialization from a client device, wherein the processing action is selected from the contextual processing action list;

generate a container comprising routing data and payload data, wherein the routing data identifies the processing action selected from the processing action table to be performed by a validated external resource and the payload data comprises at least a portion of the environmental contextual data;

provide the container to the validated external resource to initialize the identified processing action based at least in part on the payload data.

3. The system of claim 1, wherein the one or more processors are further configured to receive the environmental contextual data generated at the client device.

4. The system of claim 1, wherein the one or more processors are further configured to:

generate the environmental contextual data to represent user interactions with a group-based communication interface transmitted to the client device during a current communication session; and

store the environmental contextual data within a cache memory portion of the one or more non-transitory memory storage repositories; and

wherein the environmental contextual data provided within the payload data is retrieved from the cache memory portion of the one or more non-transitory memory storage repositories.

5. The system of claim 1, wherein generating a contextual processing action list comprises:

identifying one or more available processing actions selected from the plurality of processing actions, wherein the one or more available processing actions are available to the client device based at least in part on the environmental contextual data; and

selecting, from the one or more available processing actions, at least one processing action for inclusion with the contextual processing action list based at least in part on the environmental contextual data.

6. The system of claim 5, wherein identifying the one or more available processing actions is based on a first portion of the environmental contextual data;

and

selecting at least one processing action for inclusion with the contextual processing action list is based on a second portion of the environmental contextual data.

7. A computer-program product comprising at least one non-transitory computer-readable storage medium having computer-readable program code portions stored therein, the computer-readable program code portions comprising an executable portion configured to:

receive environmental contextual data generated for a client device, wherein the environmental contextual data comprises one or more of;

a current session identifier, an active communication channel identifier, or an active group identifier;

generate a contextual processing action list of one or more of a plurality of processing actions based at least in part on the environmental contextual data, wherein the contextual processing action list comprises at least a first processing action executable by a first validated external resource and a second processing action executable by a second validated external resource; and

cause the client device to generate an interface element comprising the contextual processing action list for presentation via a group-based communication interface.

8. The computer program product of claim 7, wherein the computer-readable program code portions further comprise an executable portion to:

receive a selection of a processing action for initialization from a client device, wherein the processing action is selected from the contextual processing action list;

generate a container comprising routing data and payload data, wherein the routing data identifies the processing action selected from the processing action table to be performed by a validated external resource and the payload data comprises at least a portion of the environmental contextual data;

provide the container to the validated external resource to initialize the identified processing action based at least in part on the payload data.

9. The computer program product of claim 7, wherein the computer-readable program code portions further comprise an executable portion to receive the environmental contextual data generated at the client device.

10. The computer program product of claim 7, wherein the computer-readable program code portions further comprise an executable portion to:

generate the environmental contextual data to represent user interactions with a group-based communication interface transmitted to the client device during a current communication session; and

store the environmental contextual data within a cache memory portion of the one or more non-transitory memory storage repositories; and

wherein the environmental contextual data provided within the payload data is retrieved from the cache memory portion of the one or more non-transitory memory storage repositories.

11. The computer program product of claim 7, wherein generating a contextual processing action list comprises:

identifying one or more available processing actions selected from the plurality of processing actions, wherein the one or more available processing actions are available to the client device based at least in part on the environmental contextual data; and

selecting, from the one or more available processing actions, at least one processing action for inclusion with the contextual processing action list based at least in part on the environmental contextual data.

12. The computer program product of claim 11, wherein identifying the one or more available processing actions is based on a first portion of the environmental contextual data;

and

selecting at least one processing action for inclusion with the contextual processing action list is based on a second portion of the environmental contextual data.

13. A computer-implemented method comprising:

receiving, via one or more processors, environmental contextual data generated for a client device, wherein the environmental contextual data comprises one or more of;

a current session identifier, an active communication channel identifier, or an active group identifier;

generating, via the one or more processors, a contextual processing action list of one or more of a plurality of processing actions based at least in part on the environmental contextual data, wherein the contextual processing action list comprises at least a first processing action executable by a first validated external resource and a second processing action executable by a second validated external resource; and

causing, via the one or more processors, the client device to generate an interface element comprising the contextual processing action list for presentation via a group-based communication interface.

14. The computer-implemented method of claim 13, further comprising:

receive a selection of a processing action for initialization from a client device, wherein the processing action is selected from the contextual processing action list;

generate a container comprising routing data and payload data, wherein the routing data identifies the processing action selected from the processing action table to be performed by a validated external resource and the payload data comprises at least a portion of the environmental contextual data;

provide the container to the validated external resource to initialize the identified processing action based at least in part on the payload data.

15. The computer-implemented method of claim 13, further comprising:

receiving the environmental contextual data generated at the client device.

16. The computer-implemented method of claim 13, further comprising:

generating the environmental contextual data to represent user interactions with a group-based communication interface transmitted to the client device during a current communication session; and

storing the environmental contextual data within a cache memory portion of the one or more non-transitory memory storage repositories; and

wherein the environmental contextual data provided within the payload data is retrieved from the cache memory portion of the one or more non-transitory memory storage repositories.

17. The computer-implemented method of claim 13, wherein generating a contextual processing action list comprises:

identifying one or more available processing actions selected from the plurality of processing actions, wherein the one or more available processing actions are available to the client device based at least in part on the environmental contextual data; and

selecting, from the one or more available processing actions, at least one processing action for inclusion with the contextual processing action list based at least in part on the environmental contextual data.

18. The computer-implemented method of claim 17, wherein identifying the one or more available processing actions is based on a first portion of the environmental contextual data;

and

selecting at least one processing action for inclusion with the contextual processing action list is based on a second portion of the environmental contextual data.