Systems and methods for processing trailer repair requests submitted by carriers

• US 10,796,287 B2
• Filed: 01/30/2018
• Issued: 10/06/2020
• Est. Priority Date: 02/28/2017
• Status: Active Grant

• Current Assignee: Walmart Apollo, LLC (WalMart Inc.)
• Original Assignee: Walmart Apollo, LLC (WalMart Inc.)
• Inventors: Millhouse, Andrew B., Burleson, Timothy J., Meredith, John S.
• Primary Examiner(s): Airapetian, Mila
• Application Number:
  US15/883,816
• Publication Number:
  US 20180247279A1
• Time in Patent Office: 980 Days
• Field of Search: None
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing

Abstract

In some embodiments, methods and systems are provided for facilitating submission of repair requests by carriers having to repair trailers to domicile facilities associated with the trailers. A central computing device provides a first graphical interface accessible by a computing device of a carrier having to repair a trailer in order to permit the carrier to submit a repair request indicating repair needed for the trailer. The central computing device then generates an invoice for the repair to the trailer directed to a domicile facility associated with the trailer. The central computing device also transmits an alert including the invoice to a computing device of the domicile facility associated with the trailer, receives a response from the computing device of the domicile facility associated with the trailer, and transmits a notification indicating whether the repair request has been approved by the domicile facility associated with the trailer.

Claims

1. A system for facilitating submission of repair requests by carriers having to repair trailers to domicile facilities associated with the trailers, the system comprising:

a plurality of computing devices of a plurality of carriers, the computing devices of the carriers configured send and receive signals over a communication network;

a plurality of computing devices of a plurality of domicile facilities associated with the trailers, the computing devices of the domicile facilities associated with the trailers configured send and receive signals over the communication network;

a central computing device including a processor-based control circuit and configured for communication with the computing devices of the carriers and with the computing devices of the domicile facilities associated with the trailers over the communication network;

an electronic database in communication with the central computing device, the computing devices of the plurality of carriers, and with the computing devices of the domicile facilities associated with the trailers over the communication network;

wherein the central computing device is configured to;

provide a first graphical interface accessible on the central computing device over the communication network by a computing device of a carrier having to repair a trailer, the first graphical interface including a plurality of drop-down menus, text input fields, and clickable graphical buttons configured to permit the carrier to submit, to the central computing device and via the computing device of the carrier, a repair request indicating repair needed for the trailer;

generate, based on the repair request submitted by the carrier, an electronic invoice for the repair to the trailer, the electronic invoice being directed to a domicile facility associated with the trailer;

transmit an alert including the electronic invoice over the communication network to a computing device of the domicile facility associated with the trailer;

receive from the computing device of the domicile facility associated with the trailer and over the communication network, a response of the domicile facility to the repair request submitted by the carrier; and

transmit, over the communication network to the computing device of the carrier, a notification indicating whether the repair request submitted by the carrier has been approved by the domicile facility associated with the trailer.

2. The system of claim 1, wherein the first graphical interface is an internet-based form, the internet-based form being accessible to the carrier having to repair the trailer without the carrier logging into the central computing device.

3. The system of claim 1, wherein the first graphical interface is configured to permit the carrier to submit the repair request only if the repair request is for a monetary amount that exceeds a predetermined threshold.

4. The system of claim 1, wherein the central computing device is configured to receive a transmission over the communication network from the computing device of the domicile facility indicating approval of the repair request by the domicile facility and including a purchase order covering the repair indicated in the approved repair request.

5. The system of claim 4, wherein the central computing device is configured to transmit, over the communication network to the computing device of the carrier, a notification indicating approval of the repair request by the domicile facility and including the purchase order.

6. The system of claim 1, wherein the central computing device is configured to receive a transmission over the communication network from the computing device of the domicile facility indicating denial of the repair request by the domicile facility and including a written justification for the denial of the repair request.

7. The system of claim 6, wherein the central computing device is configured to transmit, over the communication network to the computing device of the carrier, a notification indicating denial of the repair request by the domicile facility and including the written justification.

8. The system of claim 1, wherein the electronic database is configured to store the repair requests for the trailers submitted by carriers, and wherein the central computing device is configured to transmit the repair request submitted by the carrier from the central computing device over the communication network to the electronic database for storage.

9. The system of claim 8, wherein the central computing device is configured to:

access the electronic database over the communication network;

retrieve at least one repair request stored in the electronic database in association with at least one of the trailers; and

generate a report indicating repairs made to the at least one trailer indicated in the at least one repair request.

10. The system of claim 9, wherein the central computing device is further configured to include in the report an identification of at least one of:

each facility where repairs to the at least one trailer were made;

each carrier facility where the at least one trailer stopped, and the domicile facility associated with the at least one trailer.

11. A method for facilitating submission of repair requests by carriers having to repair trailers to domicile facilities associated with the trailers, the method comprising:

providing a plurality of computing devices of a plurality of carriers, the computing devices of the carriers configured send and receive signals over a communication network;

providing a plurality of computing devices of a plurality of domicile facilities associated with the trailers, the computing devices of the domicile facilities associated with the trailers configured send and receive signals over the communication network;

providing a central computing device including a processor-based control circuit and configured for communication with the computing devices of the carriers and with the computing devices of the domicile facilities associated with the trailers over the communication network;

providing an electronic database in communication with the central computing device, the computing devices of the plurality of carriers, and with the computing devices of the domicile facilities associated with the trailers over the communication network;

providing a first graphical interface accessible on the central computing device over the communication network by a computing device of a carrier having to repair a trailer, the first graphical interface including a plurality of drop-down menus, text input fields, and clickable graphical buttons configured to permit the carrier to submit, to the central computing device and via the computing device of the carrier, a repair request indicating repair needed for the trailer;

generating, at the central computing device and based on the repair request submitted by the carrier, an electronic invoice for the repair to the trailer, the electronic invoice being directed to a domicile facility associated with the trailer;

transmitting, from the central computing device over the communication network to a computing device of the domicile facility associated with the trailer, an alert including the electronic invoice;

receiving, at the central computing device, a transmission over the communication network from the computing device of the domicile facility associated with the trailer indicating a response of the domicile facility to the repair request submitted by the carrier; and

transmitting, from the central computing device over the communication network to the computing device of the carrier, a notification indicating whether the repair request submitted by the carrier has been approved by the domicile facility associated with the trailer.

12. The method of claim 11, wherein the first graphical interface is an internet-based form, the internet-based form being accessible to the carrier having to repair the trailer without the carrier logging into the central computing device.

13. The method of claim 11, wherein the step of providing the first graphical interface further comprises permitting the carrier to submit the repair request only if the repair request is for a monetary amount that exceeds a predetermined threshold.

14. The method of claim 11, wherein the step of receiving the transmission from the computing device of the domicile facility associated with the trailer indicating a response of the domicile facility to the repair request submitted by the carrier further comprises receiving, at the central computing device, a transmission over the communication network from the computing device of the domicile facility indicating approval of the repair request by the domicile facility and including a purchase order covering the repair indicated in the approved repair request.

15. The method of claim 14, further comprising transmitting, from the central computing device and over the communication network to the computing device of the carrier, a notification indicating approval of the repair request by the domicile facility and including the purchase order.

16. The method of claim 11, wherein the step of receiving the transmission from the computing device of the domicile facility indicating a response of the domicile facility to the repair request submitted by the carrier further comprises receiving, at the central computing device, a transmission over the communication network from the computing device of the domicile facility indicating denial of the repair request by the domicile facility and including a written justification for the denial of the repair request.

17. The method of claim 16, further comprising transmitting, from the central computing device and over the communication network to the computing device of the carrier, a notification indicating denial of the repair request by the domicile facility and including the written justification.

18. The method of claim 11, further comprising storing on the electronic database the repair requests for the trailers submitted by carriers, and wherein the step of providing the first graphical interface further comprises transmitting the repair request submitted by the carrier from the central computing device over the communication network to the electronic database for storage.

19. The method of claim 18, further comprising:

accessing the electronic database over the communication network via the central computing device;

retrieving at least one repair request stored in the electronic database in association with at least one of the trailers;

generating, via the central computing device, a report indicating repairs made to the at least one trailer indicated in the at least one repair request.

20. The method of claim 19, wherein the step of generating the report further comprises including in the report an identification of at least one of:

each facility where repairs to the at least one trailer were made;

each carrier facility where the at least one trailer stopped, and the domicile facility associated with the at least one trailer.