Personalized communications using semantic memory

• US 10,798,027 B2
• Filed: 03/05/2017
• Issued: 10/06/2020
• Est. Priority Date: 03/05/2017
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Agarwal, Vipul, Khan, Omar Zia, Zitouni, Imed, Suzuki, Hisami
• Primary Examiner(s): Khan, Aftab N.
• Application Number:
  US15/450,004
• Publication Number:
  US 20180255005A1
• Time in Patent Office: 1,311 Days
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 40/274 Converting codes to words; Guess-ahead of partial word inputs
• CPC Class Codes: G06F 40/295 Named entity recognition
• CPC Class Codes: G06F 40/35 Discourse or dialogue representation
• CPC Class Codes: G06F 40/56 Natural language generation
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages

Abstract

Systems and methods are disclosed for personalized communications using semantic memory. In one implementation, a first communication is received from a user and processed to identify a first content element within the communication. The first content element is associated with a second content element within a content repository. A second communication that includes the first content element is received from the user. Based on an association between the first content element and the second content element within the content repository, a third communication that includes the second content element is generated and provided to the user in response to the second communication.

Claims

1. A system comprising:

a processing device; and

a memory coupled to the processing device and storing instructions that, when executed by the processing device, cause the system to perform operations comprising;

receiving from a first application a first communication from a user;

semantically processing the first communication to identify a first content element and a second content element within the communication;

associating the first content element with the second content element within a content repository in accordance with an ontology model;

receiving a subsequent communication from the user including a third content element;

receiving from a second application a second communication from the user, the second communication comprising the first content element;

based on an association between the first content element and the second content element within the content repository and a context inferred from the third content element, generating a third communication, the third communication comprising the second content element and the third content element;

providing the third communication to the user in response to the second communication;

receiving a selection from the user in response to the third communication; and

based on the selection, adjusting, by either increasing or decreasing, a weight associated with the first content element within the content repository.

2. The system of claim 1, wherein the subsequent communication is from the second application.

3. The system of claim 1, wherein the first communication is related to a first task and wherein the second communication is related respect to a second task.

4. The system of claim 1, wherein the first communication is in response to a user input received by the first application.

5. The system of claim 1, wherein associating the first content element with the second content element comprises associating the first content element with the second content element based on an ontology that defines one or more relationships between elements within the content repository.

6. The system of claim 1, wherein the first content element comprises at least one of an intent, an entity, or an action.

7. The system of claim 1, wherein the operations further include:

identifying a fourth content element that is no longer relevant to the user; and

removing the fourth content element from the content repository.

8. A method comprising:

receiving from a first application a first communication from a user;

semantically processing the first communication to identify a first content element and a second content element within the communication;

associating the first content element with the second content element within a content repository in accordance with an ontology model;

receiving a subsequent communication from the user including a third content element;

receiving from a second application a second communication from the user, the second communication comprising the first content element;

based on an association between the first content element and the second content element within the content repository and a context inferred from the third content element, generating a third communication, the third communication comprising the second content element and the third content element;

providing the third communication to the user in response to the second communication;

receiving a selection from the user in response to the third communication; and

based on the selection, adjusting, by either increasing or decreasing, a weight associated with the first content element within the content repository.

9. The method of claim 8, wherein the subsequent communication is from the second application.

10. The method of claim 8, wherein the first communication is related to a first task and wherein the second communication is related respect to a second task.

11. The method of claim 8, wherein the first communication is in response to a user input received by the first application.

12. The method of claim 8, wherein associating the first content element with the second content element comprises associating the first content element with the second content element based on an ontology that defines one or more relationships between elements within the content repository.

13. The method of claim 8, wherein the first content element comprises at least one of an intent, an entity, or an action.

14. The method of claim 8, further comprising:

identifying a fourth content element that is no longer relevant to the user; and

removing the fourth content element from the content repository.

15. A computer storage device having instructions stored thereon that, when executed by a processing device, cause the processing device to perform operations comprising:

receiving from a first application a first communication from a user;

semantically processing the first communication to identify a first content element and a second content element within the communication;

associating the first content element with the second content element within a content repository in accordance with an ontology model;

receiving a subsequent communication from the user including a third content element;

receiving from a second application a second communication from the user, the second communication comprising the first content element;

based on an association between the first content element and the second content element stored within the content repository and a context inferred from the third content element, generating a third communication,

the third communication comprising the second content element and the third content element;

providing the third communication to the user in response to the second communication;

receiving a selection from the user in response to the third communication; and

based on the selection, adjusting, by either increasing or decreasing, a weight associated with the first content element within the content repository.

16. The computer storage device of claim 15, wherein associating the first content element with the second content element comprises associating the first content element with the second content element based on an ontology that defines one or more relationships between elements within the content repository.

17. The computer storage device of claim 15, wherein the operations further include:

identifying a fourth content element that is no longer relevant to the user; and

removing the fourth content element from the content repository.