Systems and user interfaces for emergency data integration

• US 10,805,786 B2
• Filed: 06/10/2019
• Issued: 10/13/2020
• Est. Priority Date: 06/11/2018
• Status: Active Grant

• Current Assignee: Rapidsos, Inc.
• Original Assignee: Rapidsos, Inc.
• Inventors: Pellegrini, William, Mahoney, Gabriel, Leavitt, Lucas Richard Eager, Hwang, Andrew, Sy, BingJun, Ferentz, Zvika, Katz, Henry, Pellegrini, Riccardo
• Primary Examiner(s): Phuong, Dai
• Application Number:
  US16/436,810
• Publication Number:
  US 20190380020A1
• Time in Patent Office: 491 Days
• CPC Class Codes: G08B 25/006 Alarm destination chosen according to type of event, e.g. in case of fire phone the fire service, in case of medical emergency phone the ambulance
• CPC Class Codes: G08B 25/016 Personal emergency signalling and security systems emergency non-personal manually actuated alarm activators G08B25/12
• CPC Class Codes: H04M 1/72418 for supporting emergency services
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2242/14 with services dependent on location where the service is an information service H04M2242/15; services independent of location H04M3/42229
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
• CPC Class Codes: H04W 4/025 using location based information parameters
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

Described herein are systems, devices, methods, and media providing emergency data to public safety answering points (PSAPs). Also provided are systems, methods, and media for utilizing location data and geofences to provide emergency data to PSAPs and interactive graphical displays to efficiently display relevant emergency data.

Claims

1. A system comprising:

a) an emergency management system (EMS) configured for delivering emergency data to an emergency service provider (ESP), the EMS comprising a memory, a network component, and at least one processor, operatively coupled to the network component, the at least one processor of the EMS operative to;

i) detect an active communication link established between the EMS and a first ESP through an emergency response application executed on a computing device at the first ESP;

(ii) receive a first emergency alert generated by an electronic device, the first emergency alert comprising emergency data comprising a first location and a first device identifier associated with the electronic device, wherein the emergency alert is not a phone call between the electronic device and the first ESP;

iii) automatically access one or more geofences associated with one or more emergency service providers (ESPs) from a geofence database, the one or more geofences comprising a first geofence associated with the first ESP;

iv) determine that the first location is within the first geofence associated with the first ESP;

v) in response to determining that the first location is within the first geofence associated with the first ESP, associate the first emergency alert with an identifier of the first ESP; and

vi) in response to both detecting the active communication link between the EMS and the first ESP and associating the first emergency alert with the identifier of the first ESP, automatically transmit the emergency data to the first ESP through the active communication link; and

b) an emergency response system comprising at least one processor, a memory, a user interface, a network component, a display, and at least one processor, operatively coupled to the network component, the at least one processor of the emergency response system operative to;

i) provide an emergency response application comprising a graphical user interface (GUI) at the first ESP displaying an interactive map;

ii) establish the active communication link between the EMS and the first ESP through the emergency response application before the EMS receives the emergency alert;

iii) automatically receive the emergency data from the EMS through the active communication link; and

iv) display the first location within the interactive map as an incident location associated with the first device identifier.

2. The system of claim 1, wherein the first ESP is associated with login credentials of one or more ESP users through an ESP account, wherein the emergency data within the first geofence of the first ESP is automatically pushed to the one or more ESP users.

3. The system of claim 1, wherein the first ESP is a public safety answering point (PSAP) and the first geofence is an authoritative jurisdiction of the PSAP.

4. The system of claim 1, wherein the GUI of the emergency response application is configured to display a list of one or more incidents corresponding to a list of emergency calls located within the first geofence associated with the first ESP.

5. The system of claim 1, wherein the at least one processor of the emergency response system is further operative to:

a) gather additional emergency data associated with the first device identifier;

b) receive selection of the incident location associated with the first device identifier within the interactive map; and

c) in response to receiving selection of the incident location associated with the first device identifier, display at least a subset of the additional emergency data in an additional data overlay within the GUI.

6. The system of claim 5, wherein the additional emergency data comprises at least one of caller information, sensor data, emergency contact information, emergency indication, and medical information.

7. The system of claim 1, wherein the at least one processor of the emergency response system is further operative to:

a) receive credentials associated with an account of an ESP personnel;

b) identify the identifier of the first ESP, wherein the identifier of the first ESP is associated with the account of the ESP personnel; and

c) determine that the geofence associated with the ESP is associated with the identifier of the first ESP.

8. The system of claim 1, wherein the GUI displays a list of incidents corresponding to emergency alerts, wherein the list of incidents is ordered chronologically by time of receipt for the emergency alerts.

9. The system of claim 1, wherein the first device identifier is one of a phone number, an email address, or an IP address.

10. The system of claim 1, wherein the at least one processor of the EMS is further operative to:

a) receive a second emergency alert associated with a second device identifier, the second emergency alert comprising a second location;

b) determine that the second location is within a threshold proximity of the first location; and

c) consolidate the second emergency alert with the first emergency alert within the first incident, wherein the first incident is then associated with both the first device identifier and the second device identifier.

11. The system of claim 1, wherein at least one processor of the EMS is further operative to:

a) receive an updated location associated with the first device identifier; and

b) move the first incident location within the interactive map to the updated location associated with the first device identifier.

12. The system of claim 1, wherein the first geofence associated with the first ESP is submitted through the emergency response system by a member of the first ESP.

13. The system of claim 1, wherein the GUI comprises a data overlay displaying at least a subset of the emergency data associated with the first incident.

14. The system of claim 1, wherein the at least one processor of the emergency response system is further operative to display one or more assets proximal to the first incident location, wherein the one or more assets comprise one or more of medical, fire, police, and safety assets.

15. The system of claim 1, wherein the at least one processor of the emergency response system is further operative to display one or more data layers on the interactive map comprising one or more of weather, traffic and safety hazards.

16. The system of claim 1, wherein the first ESP is associated with the login credentials of one or more ESP users through an ESP account.

17. The system of claim 16, wherein the one or more ESP users are subscribed to the first ESP account, wherein the emergency data within the geofence of the first ESP is automatically pushed to the one or more ESP users.

18. An emergency management system (EMS) configured for delivering emergency data to an emergency service provider (ESP), the EMS comprising a memory, a network component, and at least one processor operatively coupled to the network component, the at least one processor operative to:

a) detect an active communication link established between the EMS and an ESP through an emergency response application executed on a computing device at the ESP;

b) receive an emergency alert generated by an electronic device, the emergency alert comprising emergency data comprising a location and a device identifier associated with the electronic device, wherein the emergency alert is not a phone call between the electronic device and the ESP;

c) automatically access one or more geofences associated with one or more emergency service providers (ESPs) from a geofence database, the one or more geofences comprising a geofence associated with the ESP;

d) determine that the location is within the geofence associated with the ESP;

e) in response to determining that the location is within the geofence associated with the ESP, associate the emergency alert with an identifier of the ESP; and

f) in response to both detecting the active communication link between the EMS and the ESP and associating the emergency alert with the identifier of the ESP, automatically transmit the emergency data comprising the location to the emergency response system for display through a graphical user interface (GUI) at the ESP, wherein said GUI displays an interactive map and displays the location within the interactive map as an incident location associated with the device identifier, wherein the active communication link was established between the EMS and the ESP by the emergency response system before the EMS receives the emergency alert and automatically receives the emergency data from the EMS through the active communication link.

19. A method for delivering emergency data to an emergency service provider (ESP), the method comprising:

a) detecting, by an emergency management system (EMS), an active communication link established between the EMS and an ESP through an emergency response application executed on a computing device at the ESP;

b) receiving, by the emergency management system, an emergency alert generated by an electronic device, the emergency alert comprising emergency data comprising a location and a device identifier associated with the electronic device, wherein the emergency alert is not a phone call between the electronic device and the ESP;

c) automatically accessing, by the emergency management system, one or more geofences associated with one or more emergency service providers (ESPs) from a geofence database, the one or more geofences comprising a geofence associated with the ESP;

d) determining, by the emergency management system, that the location is within the geofence associated with the ESP;

e) in response to determining that the first location is within the geofence associated with the ESP, associating, by the emergency management system, the emergency alert with an identifier of the ESP;

f) in response to both detecting the active communication link between the EMS and the ESP and associating the emergency alert with the identifier of the ESP, automatically transmitting, by the emergency management system, the emergency data to the ESP through the active communication link; and

g) providing an emergency response application at an emergency response system, the emergency response application comprising a graphical user interface (GUI) accessible by the computing device at the PSAP, the GUI displaying an interactive map showing the location within the interactive map as an incident location associated with the device identifier, wherein the active communication link is established between the EMS and the ESP through the emergency response application before the EMS receives the emergency alert, and wherein the emergency response application automatically receives the emergency data from the EMS through the active communication link.