System for navigating drivers to passengers and dynamically updating driver performance scores

• US 10,810,533 B2
• Filed: 12/30/2015
• Issued: 10/20/2020
• Est. Priority Date: 12/30/2015
• Status: Active Grant

• Current Assignee: LYFT Incorporated
• Original Assignee: LYFT Incorporated
• Inventors: Haparnas, Ziv, Marco, Talmon
• Primary Examiner(s): Stamber, Eric W
• Assistant Examiner(s): Walker, III, George H
• Application Number:
  US14/984,839
• Publication Number:
  US 20170193419A1
• Time in Patent Office: 1,756 Days
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks

Abstract

In one embodiment a plurality of transportation requests received from a plurality of subscribers to the transportation service are accessed, wherein a group of a plurality of drivers of the transportation receive one or more of the plurality of transportation requests. At least one performance score over a time period is generated for each driver of the group of drivers of the transportation service based at least in part on the transportation requests. A distribution of a compensation pool associated with the time period among the drivers of the group is determined according to the at least one performance score.

Claims

1. A method comprising:

determining, by a processing device of a server device associated with a transportation service, a collective performance score for a group of drivers and a collective compensation pool to be divided among the group of drivers;

causing a first driver computing device associated with a first driver of the group of drivers to display, within a graphical user interface of the first driver computing device, a graphical representation indicative of a relative performance score for the first driver and a relative compensation distribution for the first driver, wherein the relative performance score is based on the collective performance score and the relative compensation distribution is based on the collective compensation pool;

responsive to receiving a transportation request, transmitting, by the processing device to the first driver computing device, navigational instructions to direct the first driver to fulfill the transportation request;

responsive to fulfillment of the transportation request, updating the relative performance score and the relative compensation distribution associated with the first driver;

receiving, from the first driver computing device, a request for a real-time update communication reflecting the fulfillment of the transportation request in the relative performance score and the relative compensation distribution; and

responsive to the request for the real-time update communication from the first driver computing device, causing the first driver computing device to display, within the graphical user interface, an updated graphical representation indicative of the relative performance score and the relative compensation distribution.

2. The method of claim 1, further comprising:

determining a corresponding relative performance score of each driver of the group of drivers over a time period, wherein distribution of the collective compensation pool is associated with the time period and is further based on the corresponding relative performance score of each driver of the group of drivers over the time period.

3. The method of claim 2, wherein the relative performance score for the first driver is further based on a first performance score of the first driver and a first characteristic associated with the first driver.

4. The method of claim 1 further comprising:

determining that a plurality of transportation requests have been fulfilled over a period of time by the group of drivers, wherein the collective performance score for the group of drivers is determined based on the plurality of transportation requests, wherein the collective compensation pool is based on the collective performance score, and wherein the graphical representation is further indicative of the collective performance score.

5. The method of claim 1, wherein receiving the request for the real-time update communication comprises receiving the request in response to the fulfillment of the transportation request.

6. The method of claim 1, wherein receiving the request for the real-time update communication comprises receiving the request in response to a user interaction within the graphical user interface of the first driver computing device.

7. The method of claim 1, wherein receiving the request for the real-time update communication comprises receiving the request for the real-time update communication reflecting, in the relative performance score and the relative compensation distribution, the fulfillment of the transportation request and a fulfillment of one or more other transportation requests by one or more other drivers among the group of drivers.

8. The method of claim 1, further comprising:

determining, by the processing device, a current share of the first driver of the collective compensation pool, wherein the graphical representation is further indicative of the current share of the first driver of the collective compensation pool prior to end of a time period.

9. The method of claim 1, further comprising providing, for display at the first driver computing device, another real-time update communication reflecting a fulfillment of one or more other transportation requests by one or more other drivers among the group of drivers as the fulfillment of the one or more other transportation requests occurs.

10. The method of claim 1, wherein:

the relative performance score of the first driver is based on one or more of;

an amount of time worked by the first driver over a time period;

feedback scores received from passengers for the first driver;

a safety record of the first driver;

or

a percentage of received transportation requests that are accepted and serviced by the first driver.

11. An apparatus comprising:

a memory; and

a processing device coupled to the memory, the processing device to;

determine a collective performance score for a group of drivers and a collective compensation pool to be divided among the group of drivers;

cause a first driver computing device associated with a first driver of the group of drivers to display, within a graphical user interface of the first driver computing device, a graphical representation indicative of a relative performance score for the first driver and a relative compensation distribution for the first driver, wherein the relative performance score is based on the collective performance score and the relative compensation distribution is based on the collective compensation pool;

responsive to receiving a transportation request, transmit, to the first driver computing device, navigational instructions to direct the first driver to fulfill the transportation request;

responsive to fulfillment of the transportation request, update the relative performance score and the relative compensation distribution associated with the first driver;

receive, from the first driver computing device, a request for a real-time update communication reflecting the fulfillment of the transportation request in the relative performance score and the relative compensation distribution; and

responsive to the request for the real-time update communication from the first driver computing device, cause the first driver computing device to display, within the graphical user interface, an updated graphical representation indicative of the relative performance score and the relative compensation distribution.

12. The apparatus of claim 11, wherein the processing device is further to:

determine a corresponding relative performance score of each driver of the group of drivers over a time period, wherein distribution of the collective compensation pool is associated with the time period and is further based on the corresponding relative performance score of each driver of the group of drivers over the time period.

13. The apparatus of claim 12, wherein the relative performance score for the first driver of the group of drivers is further based on a first characteristic associated with the first driver.

14. The apparatus of claim 11, wherein the processing device is further to:

determine that a plurality of transportation requests have been fulfilled over a period of time by the group of drivers, wherein the collective performance score for the group of drivers is determined based on the plurality of transportation requests, wherein the collective compensation pool is based on the collective performance score, and wherein the graphical representation is further indicative of the collective performance score.

15. The apparatus of claim 11, wherein the processing device is further to receive the request for the real-time update communication by receiving the request in response to the fulfillment of the transportation request.

16. At least one computer-readable non-transitory media comprising one or more instructions which, when executed by a processing device, cause the processing device to:

determine a collective performance score for a group of drivers and a collective compensation pool to be divided among the group of drivers;

cause a first driver computing device associated with a first driver of the group of drivers to display, within a graphical user interface of the first driver computing device, a graphical representation indicative of a relative performance score for the first driver and a relative compensation distribution for the first driver, wherein the relative performance score is based on the collective performance score and the relative compensation distribution is based on the collective compensation pool;

responsive to receiving a transportation request, transmit, to the first driver computing device, navigational instructions to direct the first driver to fulfill the transportation request;

responsive to fulfillment of the transportation request, update the relative performance score and the relative compensation distribution associated with the first driver;

receive, from the first driver computing device, a request for a real-time update communication reflecting the fulfillment of the transportation request in the relative performance score and the relative compensation distribution; and

responsive to the request for the real-time update communication from the first driver computing device, cause the first driver computing device to display, within the graphical user interface, an updated graphical representation indicative of the relative performance score and the relative compensation distribution.

17. The at least one computer-readable non-transitory media of claim 16, further comprising one or more instructions which, when executed by the processing device, cause the processing device to:

determine a corresponding relative performance score of each driver of the group of drivers over a time period, wherein distribution of the collective compensation pool is associated with the time period and is further based on the corresponding relative performance score of each driver of the group of drivers over the time period.

18. The at least one computer-readable non-transitory media of claim 17, wherein the relative performance score for the first driver of the group is further based on a first characteristic associated with the first driver.

19. The at least one computer-readable non-transitory media of claim 16, further comprising one or more instructions which, when executed by the processing device, cause the processing device to:

determine that a plurality of transportation requests have been fulfilled over a period of time by the group of drivers, wherein the collective performance score for the group of drivers is determined based on the plurality of transportation requests, wherein the collective compensation pool is based on the collective performance score, and wherein the graphical representation is further indicative of the collective performance score.

20. The at least one computer-readable non-transitory media of claim 16, further comprising one or more instructions which, when executed by the processing device, cause the processing device to receive the request for the real-time update communication by receiving the request in response to a user interaction within the graphical user interface of the first driver computing device.