Dynamic dashboards system and method

• US 10,825,099 B2
• Filed: 08/20/2018
• Issued: 11/03/2020
• Est. Priority Date: 12/16/2014
• Status: Active Grant

• Current Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Original Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Inventors: Besman, Eric D., Hay, Jeffery T., Onnen, Douglas Joseph, Sealand Reale, Pamela, Wells, II, Joseph E.
• Primary Examiner(s): Chang, Edward
• Application Number:
  US16/105,151
• Publication Number:
  US 20180357726A1
• Time in Patent Office: 806 Days
• Field of Search: 705 4
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

According to some embodiments, account information may be received in connection with a potential insurance policy. A premium indication portal processor may receive, from a risk score model application, an account score matrix for the potential insurance policy, including grade values comparing the account information with other insured policies in a risk database, along with a benchmark premium value calibrated to a target return on equity based on the account information and information in the risk database. The account score matrix may be displayed on an underwriter device, and guide indication adjustments may be received from the underwriter device for the potential insurance policy. The premium indication portal processor may then automatically calculate an adjusted premium value calibrated to the target return on equity based at least in part on the guide indication adjustments.

Claims

1. A system comprising:

a communication device to receive account information in connection with a potential policy for an entity, the potential policy having one of a plurality of policy types;

a computer storage unit for receiving, storing, and providing data indicative of the account information;

a data storage device including a risk database storing a plurality of risk variables associated with a plurality of covered parties;

a risk score platform including an account score engine and a plurality of risk score model applications, each risk score model application corresponding to one of the plurality of policy types and configured to generate an account score matrix for the potential policy for the entity, including grade values comparing the account information to stored account information of other covered parties, and a benchmark premium value calibrated to a target return on equity based on the account information and information in the risk database;

a premium indication portal in communication with the communication device, the computer storage unit, the data storage device, and the risk score platform, configured to provide a single access point to a plurality of premium indication model applications, each premium indication model application corresponding to one of the plurality of policy types, wherein a premium indication portal processor is configured to;

receive, from the risk score platform based upon the risk score model application corresponding to the policy type, the account score matrix for the potential policy;

render, for display on an underwriter device;

an accounts summary tab, selectable by a user, configured to display, upon selection, one or more summary pages corresponding to a policy quotation, the one or more summary pages including at least a display of the account score matrix;

a plurality of premium indication model application tabs, each premium indication model application tab individually selectable by the user and corresponding to a different policy type and including a display of a plurality of dynamically generated interactive adjustment elements configured to permit selective adjustment of a plurality of guide evaluation factors, wherein the plurality of guide evaluation factors are dynamically selected based on one or more of a line of business, a potential insured, an underwriter identifier, or a relation to an adjustment of another one of the plurality of guide evaluation factors;

receive, from the underwriter device, guide evaluation adjustments input via one or more of the plurality of dynamically generated interactive adjustment elements for a corresponding one or more of the plurality of guide evaluation factors;

generate, based on the guide evaluation adjustments, an account premium summary; and

responsive to generation of the account premium summary, render, for display on the underwriter device, a dashboards tab, selectable by the user, configured to display, upon selection, live dynamic dashboards graphically displaying book statistics.

2. The system of claim 1, further comprising an account score application configured to:

receive, from the underwriter device, a selection of a quotation number corresponding to the policy quotation for data retrieval;

receive, from the underwriter device, a claim frequency corresponding to the policy quotation; and

responsive to receipt of the quotation number selection and the claim frequency, generate, by the risk score model application corresponding to the policy type of the potential policy, the account score matrix for the potential policy;

wherein the account score matrix for the potential policy received by the premium risk indication portal processor comprises the generated account score matrix.

3. The system of claim 2, wherein the accounts summary tab is further configured to display, upon selection, one or both of a display of a risk score corresponding to the policy quotation and a display of a benchmark input factor by line of business for each line of business of an issuer of the plurality of policy types.

4. The system of claim 3, wherein the premium indication portal processor being configured to display, upon selection, live dynamic dashboards graphically displaying the book statistics, comprises the premium indication portal processor being configured to display at least two of:

(i) a first graph depicting return on equity summary plotted over a period of time, (ii) a second graph depicting planned versus actual return on equity summary over multiple lines of business, (iii) a third graph depicting sold-to-benchmark premium summary over a period of time, (iv) a fourth graph depicting sold-to-guide premium summary over a period of time, (v) a fifth graph depicting sold-to-benchmark premium summary over multiple lines of business, and (vi) a sixth graph depicting sold-to-guide premium summary over multiple lines of business.

5. The system of claim 2, wherein the premium indication portal processor is further configured to, responsive to receipt of the guide evaluation adjustments, dynamically adjust displays of benchmark projected losses and guide projected losses throughout the premium indication portal.

6. The system of claim 2, wherein the account score application is configured to, prior to display of the plurality of dynamically generated interactive adjustment elements, dynamically select which factors to display as guide evaluation adjustment sliders based upon a line of business, a potential insured, an underwriter identifier, and a relation to another guide evaluation adjustment.

7. The system of claim 1, wherein at least one of the plurality of guide evaluation factors comprises:

(i) an unusual severity exposure guide evaluation factor, (ii) an unusual frequency exposure guide evaluation factor, (iii) a new operation guide evaluation factor, (iv) a rapid change in payroll guide evaluation factor, (v) a change in automation or facilities guide evaluation factor, and (vi) a loss control program guide evaluation factor.

8. The system of claim 1, wherein a minimum and a maximum adjustment permitted by each of the plurality of dynamically generated interactive adjustment elements is dynamically modifiable based upon adjustments selected for other of the plurality of guide evaluation factors;

and wherein the premium indication portal is further configured to, responsive to receipt of the guide evaluation adjustments, dynamically modify one or both of the minimum and the maximum adjustment permitted by one or more others of the plurality of guide evaluation factors.

17. The system of claim 1, wherein the data storage device further includes an insurance policy database, an underwriter database, and a claim database including historical indeterminate claim transaction data, current indeterminate claim transaction data, and determinate data comprising historical determinate claim transaction data and current determinate claim transaction data,

the system further comprising an indeterminate data capture module configured to extract indeterminate data from the historical indeterminate claim transaction data and the current indeterminate claim transaction data, wherein the indeterminate data comprises at least one of document images, claim handler notes, digitized recorded voice files, narrative speech or text, information in descriptive note fields, and signal characteristics of audible voice data files;

wherein the plurality of risk score applications are configured to generate the account score matrix based upon the determinate data and the extracted indeterminate data.

18. The system of claim 17, further comprising a model application training component configured to train a plurality of predictive models on the determinate data and the indeterminate data;

wherein each of the risk score model applications comprises a trained predictive model configured to generate the account score matrix and the benchmark premium value.

9. A computer-implemented method, comprising:

receiving, at a premium indication portal processor from a risk score platform including an account score engine and a plurality of risk score model applications, each risk score model application corresponding to one of a plurality of policy types, an account score matrix for a potential policy having one of the plurality of policy types, including grade values comparing account information to stored account information of other covered parties, and a benchmark premium value calibrated to a target return on equity based on the account information and information in the risk database;

rendering, by the premium indication portal processor for display on an underwriter device, a premium indication portal including;

an accounts summary tab, selectable by a user, configured to display, upon selection, one or more summary pages corresponding to a policy quotation, the one or more summary pages including at least a display of the account score matrix; and

a plurality of premium indication model application tabs corresponding to a plurality of premium indication model applications, each premium indication model application tab individually selectable by the user and corresponding to one of the plurality of policy types and including a display of a plurality of dynamically generated interactive adjustment elements configured to permit selective adjustment of a plurality of guide evaluation factors, wherein the plurality of guide evaluation factors are dynamically selected based on one or more of a line of business, a potential insured, an underwriter identifier, or a relation to an adjustment of another one of the plurality of guide evaluation factors;

receiving, by the premium indication portal processor from the underwriter device, guide evaluation adjustments input via one or more of the plurality of dynamically generated interactive adjustment elements for one or more of the plurality of guide evaluation factors;

responsive to receipt of the guide evaluation adjustments, generating, based on the guide evaluation adjustments, an account premium summary; and

responsive to generation of the account premium summary, rendering, for display on the underwriter device, a dashboards tab, selectable by the user, configured to display, upon selection, live dynamic dashboards graphically displaying book statistics.

10. The method of claim 9, further comprising:

receiving, by an account score application from the underwriter device, a selection of a quotation number corresponding to the policy quotation for data retrieval;

receiving, by the account score application from the underwriter device, a claim frequency corresponding to the policy quotation; and

responsive to receipt of the quotation number selection and the claim frequency, generating, by the risk score model application corresponding to a policy type of the potential policy, the account score matrix for the potential policy;

wherein the account score matrix for the potential policy received by the premium risk indication portal processor comprises the generated account score matrix.

11. The method of claim 10, wherein the accounts summary tab is further configured for displaying, upon selection, one or both of a display of a risk score corresponding to the policy quotation and a display of a benchmark input factor by line of business for each line of business of an issuer of the plurality of policy types.

12. The method of claim 11, wherein graphically displaying the book statistics comprises the premium indication portal processor being configured for displaying at least two of:

(i) a first graph depicting return on equity summary plotted over a period of time, (ii) a second graph depicting planned versus actual return on equity summary over multiple lines of business, (iii) a third graph depicting sold-to-benchmark premium summary over a period of time, (iv) a fourth graph depicting sold-to-guide premium summary over a period of time, (v) a fifth graph depicting sold-to-benchmark premium summary over multiple lines of business, and (vi) a sixth graph depicting sold-to-guide premium summary over multiple lines of business.

13. The computer-implemented method of claim 9, wherein the premium indication portal processor is further configured for evaluating an underwriter based on guide evaluation adjustments received from the underwriter device for the plurality of potential policies and sold premium values and subsequent loss information associated with the plurality of potential policies.

14. The computer-implemented method of claim 9, further comprising, responsive to receipt of the guide evaluation adjustments, dynamically adjusting displays of benchmark projected losses and guide projected losses throughout the premium indication portal.

15. The computer-implemented method of claim 9, further comprising, prior to display of the plurality of dynamically generated interactive adjustment elements, dynamically selecting factors to display as guide evaluation adjustment sliders based upon a line of business, a potential insured, an underwriter identifier, and a relation to another guide evaluation adjustment.

16. The computer-implemented method of claim 15, wherein a minimum and a maximum adjustment permitted by each of the plurality of dynamically generated interactive adjustment elements is dynamically modifiable based upon adjustments selected for other of the plurality of guide evaluation factors;

and further comprising, responsive to receipt of the guide evaluation adjustments, dynamically modifying one or both of the minimum and the maximum adjustment permitted by one or more others of the plurality of guide evaluation factors.