Providing of recommendations determined from a collaboration session system and method

• US 10,834,145 B2
• Filed: 04/03/2019
• Issued: 11/10/2020
• Est. Priority Date: 01/23/2014
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Buddenbaum, Donald E., Haggar, Peter F., Kreger, Heather M., Le Hors, Arnaud J., Meegan, John V., Wells, Keith A.
• Primary Examiner(s): Walsh, John B
• Application Number:
  US16/373,985
• Publication Number:
  US 20190230133A1
• Time in Patent Office: 587 Days
• CPC Class Codes: H04L 65/1053 IP private branch exchange [PBX] functionality entities or arrangements circuit switched PBXs H04M3/00
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1093 by adding participants; by removing participants
• CPC Class Codes: H04L 65/4046 with distributed floor control

Abstract

A method, computer program product, and computer system for monitoring, at a computing device, at least a portion of a collaboration session provided by one or more participants of the collaboration session. At least the portion of the collaboration session is analyzed to determine a recommendation associated with at least the portion of the collaboration session. A source for information associated with the recommendation is searched based upon, at least in part, analyzing at least the portion of the collaboration session. At least one participant of the one or more participants is presented the recommendation and the information associated with the recommendation.

Claims

1. A computer-implemented method comprising:

identifying, by a collaboration application, a name relative to a subject discussed during at least a portion of a virtual meeting conducted via the collaboration application;

providing, by the collaboration application, a graphical user interface to one or more participants of the virtual meeting, wherein the graphical user interface enables the one or more participants to define electronic resources that the collaboration application is permitted to search and an order of priority for searching the electronic resources;

searching, by the collaboration application, the electronic resources based on the user defined order of priority for information associated with the name and relative to the subject; and

presenting, by the collaboration application, a recommendation and a reference to an electronic resource selected from the user defined electronic resources to at least one participant of the one or more participants of the virtual meeting via the graphical user interface, wherein the recommendation is associated with information relative to the electronic resource.

2. The computer-implemented method of claim 1 wherein at least the portion of the virtual meeting conducted via the collaboration application includes at least one of audio data and text data.

3. The computer-implemented method of claim 1 wherein presenting the recommendation and the reference to the electronic resource selected from the user defined electronic resources to at least one participant of the one or more participants of the virtual meeting via the graphical user interface includes determining whether a trigger has occurred to present the recommendation and the reference to the electronic resource.

4. The computer-implemented method of claim 3 wherein the trigger includes at least one of detecting uncertainty from the at least one participant of the one or more participants, and determining an end of the virtual meeting conducted via the collaboration application.

5. The computer-implemented method of claim 1 wherein presenting the recommendation to at least one participant of the one or more participants of the virtual meeting via the graphical user interface includes presenting the recommendation via at least one of audio and text.

6. The computer-implemented method of claim 1, wherein presenting, by the collaboration application, the recommendation and the electronic resource associated with the recommendation to the at least one participant of the virtual meeting via the graphical user interface is in response to detecting a communication pattern associated with an expression of uncertainty by the at least one participant of the one or more participants of the virtual meeting.

7. The computer-implemented method of claim 1, wherein presenting, by the collaboration application, the recommendation and the electronic resource associated with the recommendation to the at least one participant of the one or more participants of the virtual meeting is in response to receiving an explicit selection via the graphical user interface to present the recommendation and the electronic resource.

8. The computer-implemented method of claim 1, wherein the recommendation includes a preferred communication platform for communicating with a party associated with the name and relative to the subject discussed during at least the portion of the collaboration application.

9. The computer-implemented method of claim 1, wherein the recommendation includes a particular social media platform for following a party associated with the name and relative to the subject discussed during at least the portion of the collaboration application.

10. A computer program product residing on a computer readable storage medium having a plurality of instructions stored thereon which, when executed by a processor, cause the processor to perform operations comprising:

identifying, by a collaboration application, a name relative to a subject discussed during at least a portion of a virtual meeting conducted via the collaboration application;

providing, by the collaboration application, a graphical user interface to one or more participants of the virtual meeting, wherein the graphical user interface enables the one or more participants to define electronic resources that the collaboration application is permitted to search and an order of priority for searching the electronic resources;

searching, by the collaboration application, the electronic resources based on the user defined order of priority for information associated with the name and relative to the subject; and

presenting, by the collaboration application, a recommendation and a reference to an electronic resource selected from the user defined electronic resources to at least one participant of the one or more participants of the virtual meeting via the graphical user interface, wherein the recommendation is associated with information relative to the electronic resource.

11. The computer program product of claim 10 wherein at least the portion of the virtual meeting conducted via the collaboration application includes at least one of audio data and text data.

12. The computer program product of claim 10 wherein presenting the recommendation and the reference to the electronic resource selected from the user defined electronic resources to at least one participant of the one or more participants of the virtual meeting via the graphical user interface includes determining whether a trigger has occurred to present the recommendation and the reference to the electronic resource.

13. The computer program product of claim 12 wherein the trigger includes at least one of detecting uncertainty from the at least one participant of the one or more participants, and determining an end of the virtual meeting conducted via the collaboration application.

14. The computer program product of claim 10 wherein presenting the recommendation to at least one participant of the one or more participants of the virtual meeting via the graphical user interface includes presenting the recommendation via at least one of audio and text.

15. A computing system including a processor and a memory configured to perform operations comprising:

identifying, by a collaboration application, a name relative to a subject discussed during at least a portion of a virtual meeting conducted via the collaboration application;

providing, by the collaboration application, a graphical user interface to one or more participants of the virtual meeting, wherein the graphical user interface enables the one or more participants to define electronic resources that the collaboration application is permitted to search and an order of priority for searching the electronic resources;

searching, by the collaboration application, the electronic resources based on the user defined order of priority for information associated with the name and relative to the subject; and

presenting, by the collaboration application, a recommendation and a reference to an electronic resource selected from the user defined electronic resources to at least one participant of the one or more participants of the virtual meeting via the graphical user interface, wherein the recommendation is associated with information relative to the electronic resource.

16. The computing system of claim 15 wherein at least the portion of the virtual meeting conducted via the collaboration application includes at least one of audio data and text data.

17. The computing system of claim 15 wherein presenting the recommendation and the reference to the electronic resource selected from the user defined electronic resources to at least one participant of the one or more participants of the virtual meeting via the graphical user interface includes determining whether a trigger has occurred to present the recommendation and the reference to the electronic resource.

18. The computer system of claim 17 wherein the trigger includes at least one of detecting uncertainty from the at least one participant of the one or more participants, and determining an end of the virtual meeting conducted via the collaboration application.