Processing system for performing predictive error resolution and dynamic system configuration control

• US 10,838,798 B2
• Filed: 06/07/2018
• Issued: 11/17/2020
• Est. Priority Date: 06/07/2018
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Kurian, Manu, Ramachandran, Sriram, Carroll, Matthew
• Primary Examiner(s): Amoroso, Anthony J
• Application Number:
  US16/002,125
• Publication Number:
  US 20190377622A1
• Time in Patent Office: 894 Days
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0712 in a virtual computing platform, e.g. logically partitioned systems
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06
• CPC Class Codes: G06F 11/0754 by exceeding limits
• CPC Class Codes: G06F 11/0775 Content or structure details of the error report, e.g. specific table structure, specific error fields
• CPC Class Codes: G06F 11/0787 Storage of error reports, e.g. persistent data storage, storage using memory protection
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 2009/4557 Distribution of virtual machine instances; Migration and load balancing
• CPC Class Codes: G06F 2009/45591 Monitoring or debugging support
• CPC Class Codes: G06F 2009/45595 Network integration; Enabling network access in virtual machine instances
• CPC Class Codes: G06F 8/65 Updates security arrangements therefor G06F21/57
• CPC Class Codes: G06F 9/45558 Hypervisor-specific management and integration aspects

Abstract

Aspects of the disclosure relate to error resolution processing systems with improved error prediction features and enhanced resolution techniques. A computing platform may receive error log files identifying error codes corresponding to error occurrences on one or more different virtual machine host platforms. The computing platform may aggregate the error codes corresponding to the error occurrences to generate an error lattice. Using the error lattice, the computing platform may predict an error outcome. Based on the predicted error outcome, the computing platform may determine a system configuration update to be applied to the one or more virtual machine host platforms. The computing platform may direct a dynamic resource management computing platform to distribute relevant portions of the system configuration update to each of the one or more virtual machine host platforms. This may cause the one or more virtual machine host platforms to implement the system configuration update.

Claims

1. A computing platform, comprising:

at least one processor;

a communication interface communicatively coupled to the at least one processor; and

memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to;

receive, from multiple virtual machine host platforms, one or more error log files identifying error codes corresponding to error occurrences associated with multiple applications running on the multiple virtual machine host platforms;

generate, based on the one or more error log files, an error lattice comprising an aggregation of the error codes corresponding to the error occurrences;

identify, using the error lattice, relationships between the error codes corresponding to the error occurrences, wherein identifying the relationships between the error codes corresponding to the error occurrences comprises identifying a match in the error codes during corresponding time periods for the multiple virtual machine host platforms;

determine, based on the relationships between the error codes corresponding to the error occurrences, a predicted error outcome, wherein the predicted error outcome corresponds to the multiple virtual machine host platforms;

determine, based on the predicted error outcome, a system configuration update to be applied to the multiple virtual machine host platforms, wherein the same configuration update is determined for each of the multiple virtual machine host platforms, and wherein determining the system configuration update comprises using an oversubscription model to increase processing speed of one or more of the multiple virtual machine host platforms or decreasing processing speed of the one or more of the multiple virtual machine host platforms;

generate one or more commands directing a dynamic resource management computing platform to distribute relevant portions of the system configuration update to each of the multiple virtual machine host platforms; and

send, to the dynamic resource management computing platform, one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms, wherein sending the one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms causes the multiple virtual machine host platforms to implement the system configuration update.

2. The computing platform of claim 1, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, further cause the computing platform to:

establish, with a first virtual machine host platform of the multiple virtual machine host platforms, a first wireless data connection;

establish, with a second virtual machine host platform of the multiple virtual machine host platforms, a second wireless data connection; and

establish, with the dynamic resource management computing platform, a third wireless data connection.

3. The computing platform of claim 1, wherein:

receiving the one or more error log files identifying the error codes corresponding to the error occurrences associated with multiple applications running on the multiple virtual machine host platforms comprises receiving, via the communication interface, the one or more error log files identifying the error codes corresponding to the error occurrences associated with multiple applications running on the multiple virtual machine host platforms; and

sending to the dynamic resource management computing platform the one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms comprises sending, via the communication interface and to the dynamic resource management computing platform, the one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms.

4. The computing platform of claim 1, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, further cause the computing platform to:

determine, prior to determining the system configuration update to be applied to the multiple virtual machine host platforms, that the predicted error outcome exceeds a predetermined error outcome threshold.

5. The computing platform of claim 1, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, further cause the computing platform to:

identify, based on the one or more error log files, an actual error; and

send, after identifying the actual error and to the dynamic resource management computing platform, error information corresponding to the actual error.

6. The computing platform of claim 1, wherein the system configuration update comprises increasing a data capacity of at least one of the multiple virtual machine host platforms.

7. The computing platform of claim 1, wherein generating the error lattice comprising an aggregation of the error codes corresponding to the error occurrences comprises generating the error lattice in real time as the one or more error log files identifying error codes corresponding to error occurrences associated with multiple applications running on the multiple virtual machine host platforms are received.

8. The computing platform of claim 1, wherein determining the system configuration update comprises:

recycling requests to avoid a backlog, wherein recycling the requests comprises;

identifying that the requests will be added to a queue for subsequent processing at a first virtual machine host platform of the multiple virtual machine host platforms,

deleting the requests at the first virtual machine host platform, and

sending the requests to a second virtual machine host platform of the multiple virtual machine host platforms, wherein the second virtual machine host platform is configured to process the requests without adding the request to a queue of requests to be subsequently processed.

9. A method comprising:

at a computing platform comprising at least one processor, a communication interface, and memory;

receiving, from multiple virtual machine host platforms, one or more error log files identifying error codes corresponding to error occurrences associated with multiple applications running on the multiple virtual machine host platforms;

generating, based on the one or more error log files, an error lattice comprising an aggregation of the error codes corresponding to the error occurrences;

identifying, using the error lattice, relationships between the error codes corresponding to the error occurrences, wherein identifying the relationships between the error codes corresponding to the error occurrences comprises identifying a match in the error codes during corresponding time periods for the multiple virtual machine host platforms;

determining, based on the relationships between the error codes corresponding to the error occurrences, a predicted error outcome, wherein the predicted error outcome corresponds to the multiple virtual machine host platforms;

determining, based on the predicted error outcome, a system configuration update to be applied to the multiple virtual machine host platforms, wherein the same configuration update is determined for each of the multiple virtual machine host platforms, and wherein determining the system configuration update comprises using an oversubscription model to increase processing speed of one or more of the multiple virtual machine host platforms or decreasing processing speed of the one or more of the multiple virtual machine host platforms;

generating one or more commands directing a dynamic resource management computing platform to distribute relevant portions of the system configuration update to each of the multiple virtual machine host platforms; and

sending, to the dynamic resource management computing platform, one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms, wherein sending the one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms causes the multiple virtual machine host platforms to implement the system configuration update.

10. The method of claim 9, further comprising:

establishing, with a first virtual machine host platform of the multiple virtual machine host platforms, a first wireless data connection;

establishing, with a second virtual machine host platform of the multiple virtual machine host platforms, a second wireless data connection; and

establishing, with the dynamic resource management computing platform, a third wireless data connection.

11. The method of claim 9, further comprising:

receiving the one or more error log files identifying the error codes corresponding to the error occurrences associated with multiple applications running on the multiple virtual machine host platforms comprises receiving, via the communication interface, the one or more error log files identifying the error codes corresponding to the error occurrences associated with multiple applications running on the multiple virtual machine host platforms; and

sending to the dynamic resource management computing platform the one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms comprises sending, via the communication interface and to the dynamic resource management computing platform, the one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms.

12. The method of claim 9, further comprising:

determining, prior to determining the system configuration update to be applied to the multiple virtual machine host platforms, that the predicted error outcome exceeds a predetermined error outcome threshold.

13. The method of claim 9, further comprising:

identifying, based on the one or more error log files, an actual error; and

sending, after identifying the actual error and to the dynamic resource management computing platform, error information corresponding to the actual error.

14. The method of claim 9, wherein the system configuration update comprises increasing a data capacity of at least one of the multiple virtual machine host platforms.

15. The method of claim 9, wherein generating the error lattice comprising an aggregation of the error codes corresponding to the error occurrences comprises generating the error lattice in real time as the one or more error log files identifying error codes corresponding to error occurrences associated with multiple applications running on the multiple virtual machine host platforms are received.

16. One or more non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, a communication interface, and memory, cause the computing platform to:

receive, from multiple virtual machine host platforms, one or more error log files identifying error codes corresponding to error occurrences associated with multiple applications running on the multiple virtual machine host platforms;

generate, based on the one or more error log files, an error lattice comprising an aggregation of the error codes corresponding to the error occurrences;

identify, using the error lattice, relationships between the error codes corresponding to the error occurrences, wherein identifying the relationships between the error codes corresponding to the error occurrences comprises identifying a match in the error codes during corresponding time periods for the multiple virtual machine host platforms;

determine, based on the relationships between the error codes corresponding to the error occurrences, a predicted error outcome, wherein the predicted error outcome corresponds to the multiple virtual machine host platforms;

determine, based on the predicted error outcome, a system configuration update to be applied to the multiple virtual machine host platforms, wherein the same configuration update is determined for each of the multiple virtual machine host platforms, and wherein determining the system configuration update comprises using an oversubscription model to increase processing speed of one or more of the multiple virtual machine host platforms or decreasing processing speed of the one or more of the multiple virtual machine host platforms;

generate one or more commands directing a dynamic resource management computing platform to distribute relevant portions of the system configuration update to each of the multiple virtual machine host platforms; and

send, to the dynamic resource management computing platform, one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms, wherein sending the one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms causes the multiple virtual machine host platforms to implement the system configuration update.

17. The one or more non-transitory computer-readable media of claim 16, wherein the memory stores additional instructions, that when executed by the at least one processor, cause the at least one processor to:

establish, with a first virtual machine host platform of the multiple virtual machine host platforms, a first wireless data connection;

establish, with a second virtual machine host platform of the multiple virtual machine host platforms, a second wireless data connection; and

establish, with the dynamic resource management computing platform, a third wireless data connection.

18. The one or more non-transitory computer-readable media of claim 16, wherein the memory stores additional instructions, that when executed by the at least one processor, cause the at least one processor to:

receive the one or more error log files identifying the error codes corresponding to the error occurrences associated with multiple applications running on the multiple virtual machine host platforms comprises receiving, via the communication interface, the one or more error log files identifying the error codes corresponding to the error occurrences associated with multiple applications running on the multiple virtual machine host platforms; and

send to the dynamic resource management computing platform the one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms comprises sending, via the communication interface and to the dynamic resource management computing platform, the one or more commands directing the dynamic resource management computing platform to distribute the relevant portions of the system configuration update to each of the multiple virtual machine host platforms.

19. The one or more non-transitory computer-readable media of claim 16, wherein the memory stores additional instructions, that when executed by the at least one processor, cause the at least one processor to:

determine, prior to determining the system configuration update to be applied to the multiple virtual machine host platforms, that the predicted error outcome exceeds a predetermined error outcome threshold.

20. The one or more non-transitory computer-readable media of claim 16, wherein the memory stores additional instructions, that when executed by the at least one processor, cause the at least one processor to:

identify, based on the one or more error log files, an actual error; and

send, after identifying the actual error and to the dynamic resource management computing platform, error information corresponding to the actual error.