System and method of guiding a user in utilizing functions and features of a computer based device

• US 10,846,112 B2
• Filed: 01/14/2019
• Issued: 11/24/2020
• Est. Priority Date: 01/16/2014
• Status: Active Grant

• Current Assignee: Symmpl, Inc.
• Original Assignee: Symmpl, Inc.
• Inventors: Smith, III, Jay, Sims, Anson
• Primary Examiner(s): Shih, Haoshian
• Assistant Examiner(s): Calderon, IV, Alvaro R
• Application Number:
  US16/246,909
• Publication Number:
  US 20190146815A1
• Time in Patent Office: 680 Days
• CPC Class Codes: G06F 16/2457 with adaptation to user needs
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 9/453 Help systems

Abstract

A system/method is provided for guiding a user in utilizing functions of a computer-based device. The computer-based method includes operating a software application that interfaces with one or more applications on one or more remote computing devices. The computed-based method includes rendering a first screen having a plurality of display elements that are linked to a plurality of activities including a first activity and a second activity. The computer-based method includes receiving a selection of a display element of the plurality of display elements that is linked to the first activity. The computer-based method includes obtaining first activity information that includes first ancillary information. The computer-based method includes generating an inference of an interest or preference of a user based on the first ancillary information and outputting or performing a suggestion or recommendation to the user based on the inference of the interest or preference of the user.

Claims

1. A computer-based method of guiding a user in operating a computer-based application running on a computer-based device, the computer-based method comprising:

operating, by a processor, a software application that displays an overlay on a screen that has a first display element that accesses and interfaces with a first application on a first remote computing device associated with an email activity and a second display element that accesses and interfaces with a second application on a second remote computing device associated with a media activity;

rendering, by the processor and on a display, the screen having the first display element that is linked to the email activity and the second display element that is linked to the media activity;

receiving, by the processor, a selection of the first display element that is linked to the email activity;

dividing the email activity into a plurality of tasks and each task of the plurality of tasks into a plurality of sub-tasks;

assigning each task of the plurality of tasks a level of task difficulty and each sub-task of the plurality of sub-tasks a level of sub-task difficulty, wherein the level of task difficulty is a function of the level of sub-task difficulty of each sub-task that composes the task;

determining a capability score of the user that represents a level of technical expertise of the user based on an amount of time to receive a user response from when a task screen associated with each task and each sub-task is presented to the user and a validity of the user response to each task and each sub-task;

determining a first number of tasks or sub-tasks for a division of a subsequent activity when the capability score is a first capability score and a second number of tasks or sub-tasks for the division of the subsequent activity when the capability score is a second capability score, the first number of tasks or sub-tasks being different than the second number of tasks or sub-tasks;

obtaining, by the processor and from the first remote computing device associated with the email activity, email activity information that includes an attachment, body text, or a sender or a receiver address found within an email;

parse or extract, by the processor and from the email activity information, the attachment, the body text or the sender or the receiver address;

generating, by the processor, an inference of an interest or preference of the user based on the attachment, the body text or the sender or the receiver address found within the email; and

outputting or performing, by the processor and on the display or through a speaker, a suggestion or recommendation to the user based on the inference of the interest or preference of the user.

2. The computer-based method of claim 1, further comprising:

receiving, by the processor, a selection of the second display element that is linked to the media activity;

obtaining, by the processor and from the second remote computing device associated with the media activity, media activity information that includes a photograph or a video and a corresponding text or description of the photograph or the video.

3. The computer-based method of claim 2, wherein generating the inference of the interest or preference of the user is further based on the photograph or the video and the corresponding text or description of the photograph or the video.

4. The computer-based method of claim 1, wherein the email activity information includes a frequency of when the user receives the email from a sender of the email, wherein generating the inference of the interest or preference of the user is further based on the frequency of when the user receives the email from the sender of the email.

5. The computer-based method of claim 1, wherein the email activity information includes a frequency of when the user sends the email to a recipient of the email, wherein generating, by the processor, the inference of the interest or preference of the user is further based on the frequency of when the user sends the email to the recipient of the email.

6. The computer-based method of claim 1, wherein the inference of the interest or preference of the user is a conversation topic, a product, a location or an event.

7. The computer-based method of claim 1, further comprising:

providing instructions to perform the subsequent activity based on the first number of tasks or sub-tasks or the second number of tasks or sub-tasks.

8. The computer-based method of claim 1, wherein the email activity information includes the attachment and generating the inference of the interest or preference of the user is based on the attachment.

9. A computer-based method of guiding a user in operating a computer-based application running on a computer-based device, the computer-based method comprising:

operating, by a processor, a software application that runs on the computer-based device and interfaces with one or more applications on one or more remote computing devices;

rendering, by the processor and on a display, a first screen having a first display element that is linked to an email activity and a second display element that is linked to a media activity;

receiving, by the processor, a selection of the first display element that is linked to the email activity;

dividing the email activity into a plurality of tasks and each task of the plurality of tasks into a plurality of sub-tasks;

assigning each task of the plurality of tasks a level of task difficulty and each sub-task of the plurality of sub-tasks a level of sub-task difficulty, wherein the level of task difficulty is a function of the level of sub-task difficulty of each sub-task that composes the task;

determining a capability score of the user that represents a level of technical expertise of the user based on an amount of time to receive a user response from when a task screen associated with each task and each sub-task is presented to the user and a validity of the user response to each task and each sub-task;

determining a first number of tasks or sub-tasks for a division of a subsequent activity when the capability score is a first capability score and a second number of tasks or sub-tasks for the division of the subsequent activity when the capability score is a second capability score, the first number of tasks or sub-tasks being different than the second number of tasks or sub-tasks;

obtaining, by the processor and from a first remote computing device associated with the email activity, email activity information that includes an attachment from an email;

extracting, by the processor, the attachment from the email activity information using one or more identification tags to parse the email activity information;

generating, by the processor, an inference of an interest or preference of the user based on the attachment from the email; and

outputting or performing, by the processor and on the display or through a speaker, a suggestion or recommendation to the user based on the inference of the interest or preference of the user.

10. The computer-based method of claim 9, further comprising:

receiving, by the processor, a selection of the second display element;

obtaining, by the processor and from a second remote computing device associated with the media activity, media activity information that includes a photograph or a video and a corresponding text or description of the photograph or the video.

11. The computer-based method of claim 10, wherein generating the inference of the interest or preference of the user is further based on the photograph or the video and the corresponding text or description of the photograph or the video.

12. The computer-based method of claim 9, wherein the inference of the interest or preference of the user is a conversation topic, a product, a location or an event.

13. The computer-based method of claim 9, further comprising:

providing instructions to perform the subsequent activity based on the first number of tasks or sub-tasks or the second number of tasks or sub-tasks.

14. A computer-based user assistance system, comprising:

a memory configured to store a software application;

a display configured to render a suggestion or recommendation;

a speaker for generating audio messages to a user; and

a processor coupled to the memory and configured to;

execute the software application that interfaces with one or more applications on one or more remote computing devices, wherein the software application performs operations comprising;

rendering, on the display, a first screen having a first display element that is linked to an email activity and a second display element that is linked to a media activity;

receiving a selection of the first display element that is linked to the email activity;

dividing the email activity into a plurality of tasks and each task of the plurality of tasks into a plurality of sub-tasks;

assigning each task of the plurality of tasks a level of task difficulty and each sub-task of the plurality of sub-tasks a level of sub-task difficulty, wherein the level of task difficulty is a function of the level of sub-task difficulty of each sub-task that composes the task;

determining a capability score of the user that represents a level of technical expertise of the user based on an amount of time to receive a user response from when a task screen associated with each task and each sub-task is presented to the user and a validity of the user response to each task and each sub-task;

determining a first number of tasks or sub-tasks for a division of a subsequent activity when the capability score is a first capability score and a second number of tasks or sub-tasks for the division of the subsequent activity when the capability score is a second capability score, the first number of tasks or sub-tasks being different than the second number of tasks or sub-tasks;

obtaining, from a first remote computing device associated with the email activity, email activity information that includes an attachment or body text of an email;

generating an inference of an interest or preference of the user based on the attachment or the body text of the email; and

outputting or performing, on the display or through the speaker, the suggestion or recommendation to the user based on the inference of the interest or preference of the user.

15. The computer-based user assistance system of claim 14, wherein the operations further comprise:

receiving a selection of the second display element;

obtaining, from a second remote computing device associated with the media activity, media activity information that includes a photograph or a video.

16. The computer-based user assistance system of claim 15, wherein generating the inference of the interest or preference of the user is further based on the photograph or the video.

17. The computer-based user assistance system of claim 14, wherein the inference of the interest or preference of the user is a conversation topic, a product, a location or an event.

18. The computer-based user assistance system of claim 14, wherein the operations further comprise:

providing instructions to perform the subsequent activity based on the first number of tasks or sub-tasks or the second number of tasks or sub-tasks.