Internet cloud-hosted natural language interactive messaging system server collaboration

• US 10,848,572 B2
• Filed: 02/25/2019
• Issued: 11/24/2020
• Est. Priority Date: 06/21/2016
• Status: Active Grant

• Current Assignee: Oracle International Corporation (Oracle Corporation)
• Original Assignee: Oracle International Corporation (Oracle Corporation)
• Inventors: Sagar, Akash, Kumar, Anush
• Primary Examiner(s): Nguyen, Quang N
• Application Number:
  US16/284,135
• Publication Number:
  US 20190190995A1
• Time in Patent Office: 638 Days
• Field of Search: 726 2, 709204, 709206, 709203, 709217, 709219, 709223, 709224, 709226, 709228, 709230, 709232, 709238
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/148 Migration or transfer of sessions

Abstract

Provided are methods, systems, and computer-program products for server collaboration. For example, a method can include receiving, by a first bot server from a messaging application, a hypertext transfer protocol (HTTP) post call message associated with a session. The first bot server sends a transfer request to transfer the session to a second bot server. A timer can be set for completing the operations associated with the session by the second bot server. If the timer expires and the first bot server determines the operations have yet to be performed, the first bot server transmits another transfer request to transfer the session from the second bot server to the first bot server, whereby the first bot server then performs the operations.

Claims

1. A method for server collaboration, the method comprising:

receiving, by a first bot server associated with a first uniform resource identifier (URI), a hypertext transfer protocol (HTTP) post call message from a messaging application server, wherein the HTTP post call message is associated with a user communicating with the messaging application server, and wherein information from the HTTP post call message is associated with a session;

determining, by the first bot server, to transfer the session to a second bot server based on the HTTP post call message, wherein the second bot server is associated with a second URI;

sending, by the first bot server, a transfer request, wherein the transfer request causes the session to be unassociated with the first bot server and associated with the second bot server;

setting, by the first bot server, a timer for completion of operations to be performed by the second bot server, the operations being associated with the transfer request;

in response to determining the timer has expired, determining, by the first bot server, that the operations have yet to be completed by the second bot server; and

based at least in part on determining the operations have yet to be completed by the second bot server, transmitting, by the first bot server, an additional transfer request, wherein transmitting the additional transfer request causes the session to be unassociated with the second bot server and associated with the first bot server, wherein the first bot server subsequently performs the operations.

2. The method of claim 1, wherein information associated with the first bot server is saved separately in the session from information associated with the second bot server.

3. The method of claim 1, further comprising:

sending a return request by the second bot server, wherein the return request causes the session to be unassociated with the second bot server and associated with the first bot server.

4. The method of claim 3, wherein the return request is sent from the second bot server after the second bot server is finished with the session.

5. The method of claim 1, further comprising:

sending a cancelation by the first bot server, wherein the cancelation causes the session to be unassociated with the second bot server and associated with the first bot server.

6. The method of claim 1, wherein the HTTP post call message includes a natural-language interaction.

7. The method of claim 1, wherein the messaging application server is associated with one of FACEBOOK®

Messenger application, WHATSAPP®

instant messaging software, WECHAT®

mobile text and voice messaging communication service, KIK®

Messenger instant messaging application, TELEGRAM®

Messenger messaging application, or SKYPE MOBILE®

video call application, and wherein at least a portion of content of the HTTP post call message is sent to the messaging application server from a mobile device.

8. A system for server collaboration, the system comprising a first bot server and a second bot server, wherein the first bot server comprises:

one or more processors; and

a non-transitory computer-readable medium containing instructions that, when executed by the one or more processors, cause the first bot server to;

receive a hypertext transfer protocol (HTTP) post call message from a messaging application server, wherein the HTTP post call message is associated with a user communicating with the messaging application server, wherein information from the HTTP post call message is associated with a session, and wherein the first bot server is associated with a first uniform resource identifier (URI);

determine to transfer the session to the second bot server based on the HTTP post call message, wherein the second bot server is associated with a second URI;

send a transfer request, wherein the transfer request causes the session to be unassociated with the first bot server and associated with the second bot server;

set a timer for completion of operations to be performed by the second bot server, the operations being associated with the transfer request;

in response to determining the timer has expired, determine that the operations have yet to be completed by the second bot server; and

based at least in part on determining the operations have yet to be completed by the second bot server, transmit an additional transfer request, wherein transmitting the additional transfer request causes the session to be unassociated with the second bot server and associated with the first bot server, wherein the first bot server subsequently performs the operations.

9. The system of claim 8, wherein information associated with the first bot server is saved separately in the session from information associated with the second bot server.

10. The system of claim 8, further comprising instructions that, when executed by the one or more processors, cause the first bot server to send a return request by the second bot server, wherein the return request causes the session to be unassociated with the second bot server and associated with the first bot server.

11. The system of claim 10, wherein the return request is sent from the second bot server after the second bot server is finished with the session.

12. The system of claim 8, further comprising instructions that, when executed by the one or more processors, cause the first bot server to send a cancelation to the second bot server, wherein sending the cancelation causes the session to be unassociated with the second bot server and associated with the first bot server.

13. The system of claim 8, wherein the HTTP post call message includes a natural-language interaction.

14. The system of claim 8, wherein the messaging application server is associated with one of FACEBOOK®

Messenger application, WHATSAPP®

instant messaging software, WECHAT®

mobile text and voice messaging communication service, KIK®

Messenger instant messaging application, TELEGRAM®

Messenger messaging application, or SKYPE MOBILE®

video call application, and wherein at least a portion of content of the HTTP post call message is sent to the messaging application server from a mobile device.

15. A computer-program product tangibly embodied in a non-transitory machine-readable storage medium for server collaboration, including instructions that, when executed by one or more processors of a first bot server, cause the first bot server to:

receive a hypertext transfer protocol (HTTP) post call message from a messaging application server, wherein the HTTP post call message is associated with a user communicating with the messaging application server, wherein information from the HTTP post call message is associated with a session, and wherein the first bot server is associated with a first uniform resource identifier (URI);

determine to transfer the session to a second bot server based on the HTTP post call message, wherein the second bot server is associated with a second URI;

send a transfer request, wherein the transfer request causes the session to be unassociated with the first bot server and associated with the second bot server;

set a timer for completion of operations to be performed by the second bot server, the operations being associated with the transfer request;

in response to determining the timer has expired, determine that the operations have yet to be completed by the second bot server; and

based at least in part on determining the operations have yet to be completed by the second bot server, transmit an additional transfer request, wherein transmitting the additional transfer request causes the session to be unassociated with the second bot server and associated with the first bot server, wherein the first bot server subsequently performs the operations.

16. The computer-program product of claim 15, wherein information associated with the first bot server is saved separately in the session from information associated with the second bot server.

17. The computer-program product of claim 15, further including instructions that, when executed by the one or more processors, cause the first bot server to send a return request by the second bot server, wherein the return request causes the session to be unassociated with the second bot server and associated with the first bot server.

18. The computer-program product of claim 17, wherein the return request is sent from the second bot server after the second bot server is finished with the session.

19. The computer-program product of claim 15, further including instructions that, when executed by the one or more processors, cause the first bot server to send a cancelation to the second bot server, wherein the cancelation causes the session to be unassociated with the second bot server and associated with the first bot server.

20. The computer-program product of claim 15, wherein the HTTP post call message includes natural-language interaction.