Communication notification trigger modeling preview

• US 10,855,783 B2
• Filed: 01/23/2017
• Issued: 12/01/2020
• Est. Priority Date: 01/23/2017
• Status: Active Grant

• Current Assignee: Adobe Inc.
• Original Assignee: Adobe Inc.
• Inventors: George, William Brandon, Purser, Nathan, Ward, Joseph, Paries, Kristopher, Bates, John
• Primary Examiner(s): Bengzon, Greg C
• Application Number:
  US15/412,580
• Publication Number:
  US 20180213044A1
• Time in Patent Office: 1,408 Days
• CPC Class Codes: G08B 21/182 Level alarms, e.g. alarms responsive to variables exceeding a threshold
• CPC Class Codes: H04L 43/16 Threshold monitoring
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 67/568 Storing data temporarily at an intermediate stage, e.g. caching

Abstract

In some embodiments, a real-time and interactive preview of alerts is provided in a user interface. A computer system parses a set of rules that specifies an alert definition. Each rule identifies a set of observations and an alert trigger criterion based on user input in the user interface. For a rule, the computer system accesses historical data corresponding to the set of observations identified by the rule and determines, based on an analysis of the historical data, time points that trigger alerts over a time period according to the rule. The analysis is based on the alert trigger criterion identified by the rule. The computer system aggregates, based on the alert definition, the time points determined for the rule with time points determined for another rule from the set of rules. Further, the computer system generates an alert preview over the time period for presentation at the user interface.

Claims

1. A computer-implemented method for providing real-time and interactive previews of alerts to avoid alert fatigue in user interfaces, comprising, by a computer system:

parsing a set of rules that specifies an alert definition, wherein each rule identifies a set of observations and an alert trigger criterion based on user input in a user interface;

for each rule of the alert definition;

accessing historical observation data comprising a set of observation records, wherein each observation record identifies a respective observation of the set of observations identified by the rule, and

determining, based on an analysis of the historical observation data, time points of the historical observation data that trigger alerts over a time period according to the rule, wherein the analysis of the historical observation data is based on the alert trigger criterion identified by the rule;

aggregating, based on the alert definition, the time points determined for the rules;

generating, based on the aggregating, a graphical representation of a timeline displaying an alert preview over the time period for presentation at the user interface in response to the user input, the graphical representation of the timeline comprising;

a first timeline portion displaying a total number and distribution of all alerts for the alert definition over the time period; and

a second timeline portion displaying a total number and distribution of the alerts for a particular rule of the set of rules over the time period; and

receiving, based on additional user input at the user interface, an adjusted rule comprising a modification to the particular rule, the adjusted rule comprising an adjusted alert trigger criterion different from an initial alert trigger criterion for the particular rule;

determining, based on the adjusted alert trigger criterion, updated time points that trigger alerts over the time period; and

generating an updated graphical display by modifying the first timeline portion and the second timeline portion of the timeline based on an aggregation of the updated time points.

2. The computer-implemented method of claim 1, wherein the computer system comprises a user device configured to present the user interface, and further comprising:

caching, by the user device, the time points determined for the rules, wherein modifying the first timeline portion and the second timeline portion of the timeline is further based on the cached time points.

3. The computer-implemented method of claim 1, wherein the modification to the particular rule further comprises an update to at least one of:

the set of observations identified by the particular rule or a filter identified by the particular rule, and wherein the aggregation is based on a cache of the remaining time points.

4. The computer-implemented method of claim 1, further comprising, by the computer system:

storing and associating the alert definition with a user identifier based on a user request, wherein the user request comprises the user identifier and is received by the computer system based on the presentation of the alert preview; and

generating and sending subsequent alerts to a user device associated with the user identifier based on the alert definition being stored and associated with the user identifier.

5. The computer-implemented method of claim 1, further comprising, by the computer system:

storing and associating the alert definition with a user identifier;

identifying a plurality of alert definitions associated with the user identifier;

generating a total alert preview for the plurality of alert definitions over the time period, wherein the total alert preview presents a total number and distribution of all alerts across the plurality of alert definitions; and

providing, to a user device associated with the user identifier, the total alert preview generated for the plurality of alert definitions.

6. The computer-implemented method of claim 5, wherein the total alert preview generated for the plurality of alert definitions comprises a link to the alert preview generated for the alert definition.

7. The computer-implemented method of claim 1, wherein the user input further specifies a filter specific to a rule of the alert definition, and wherein time points corresponding to the rule are further determined by applying the filter to the historical observation data corresponding to the rule.

8. The computer-implemented method of claim 1, wherein the user input further specifies a length of the time period, and wherein the historical observation data corresponds to a past time period having a length greater than the length of the time period.

9. A computer system configured to provide real-time and interactive previews of alerts to avoid alert fatigue in user interfaces, the computer system comprising:

a processing device; and

a non-transitory computer-readable medium communicatively coupled to the processing device, wherein the processing device is configured to perform operations comprising;

parsing a set of rules that specifies an alert definition, wherein each rule identifies a set of observations and an alert trigger criterion based on user input in a user interface;

for each rule of the alert definition;

accessing historical observation data comprising a set of observation records, wherein each observation record identifies a respective observation of the set of observations identified by the rule, and

determining, based on an analysis of the historical observation data, time points of the historical observation data that trigger alerts over a time period according to the rule, wherein the analysis of the historical observation data is based on the alert trigger criterion identified by the rule;

aggregating, based on the alert definition, the time points determined for the rules;

generating, based on the aggregating, a graphical representation of a timeline displaying an alert preview over the time period for presentation at the user interface in response to the user input, the graphical representation of the timeline comprising;

a first timeline portion displaying a performance of the alert definition; and

a second timeline portion displaying a contribution of a particular rule of the set of rules to the performance of the alert definition;

receiving, based on additional user input at the user interface, an adjusted rule comprising a modification to the particular rule, the adjusted rule comprising an adjusted alert trigger criterion different from an initial alert trigger criterion for the particular rule;

determining, based on the adjusted alert trigger criterion, updated time points that trigger alerts over the time period; and

generating an updated graphical display by modifying the first timeline portion and the second timeline portion of the timeline based on an aggregation of the updated time points.

10. The computer system of claim 9, wherein the analysis of the historical observation data comprises a time-series analysis, and wherein the time-series analysis is selected based on the alert trigger criterion.

11. The computer system of claim 10, further comprising endpoints within a network, wherein the endpoints collect the historical observation data.

12. The computer system of claim 9, wherein the time points determined for the rules are aggregated according to a Boolean operation that is specified by the alert definition.

13. The computer system of claim 9, wherein the user interface comprises a preview field and an alert definition field, wherein the preview field presents a total number and distribution of all the alerts for the alert definition, and wherein the alert definition field presents each rule and a respective total number of alerts.

14. The computer system of claim 13, wherein the alert definition field comprises a plurality of rule fields, wherein each rule field corresponds to a rule from the set of rules and presents a plurality of input fields for specifying the rule, wherein the plurality of input fields comprise a set of observations field, an alert trigger criterion field, and a filter field.

15. The computer system of claim 14, wherein the alert definition field comprises a Boolean operation for aggregating the time points determined for the rule and the time points determined for another rule of the set of rules.

16. A non-transitory computer-readable storage medium storing instructions that, upon execution by a processor of a computing device, configure the computing device to perform operations to provide real-time and interactive previews of alerts to avoid alert fatigue in user interfaces, the operations comprising:

providing, to a computer system, a rule from a set of rules that specifies an alert definition, wherein the rule identifies a set of observations and an alert trigger criterion based on user input in a user interface of the computing device;

receiving, from the computer system, time points of the historical observation data determined for the rule, wherein the time points trigger alerts over a time period based on the rule, and wherein the time points are determined based on historical observation data comprising a set of observation records, wherein each observation record identifies a respective observation of the set of observations and the alert trigger criterion identified by the rule;

aggregating, based on the alert definition, the time points determined for the rule with time points determined for other rules from the set of rules;

generating, based on the aggregating, a graphical representation of a timeline comprising an alert preview displayed over the time period for presentation at the user interface in response to the user input;

presenting the graphical representation of the timeline comprising the alert preview at the user interface, wherein graphical representation of the timeline comprises;

a first timeline portion displaying a total number and distribution of all alerts for the alert definition; and

a second timeline portion displaying a total number and distribution of the alerts for the rule; and

receiving, from the computer system, an adjusted rule comprising a modification to the rule, the adjusted rule comprising an adjusted alert trigger criterion different from the alert trigger criterion;

determining, based on the adjusted alert trigger criterion, updated time points that trigger alerts over the time period; and

generating an updated graphical display by modifying the first timeline portion and the second timeline portion of the timeline based on an aggregation of the updated time points.

17. The non-transitory computer-readable storage medium of claim 16, wherein the time points are determined according to a time-series analysis of the historical observation data and represent detected anomalies or detected changes based on the alert trigger criterion.

18. The non-transitory computer-readable storage medium of claim 16, wherein the operations further comprise caching the time points received from the computer system, and wherein aggregating the time points determined for the rule with the time points determined for the other rules of the set of rules comprises aggregating cached time points.

19. The non-transitory computer-readable storage medium of claim 16, wherein the set of observations identified by the rule comprises page views of a web site, wherein the alert trigger criterion identified by the rule comprises a threshold value of page views, and wherein the alert preview identifies whether a total number of page views exceeds the threshold value.