Automatic automobile repair service scheduling based on diagnostic trouble codes and service center attributes

• US 10,867,285 B2
• Filed: 04/21/2016
• Issued: 12/15/2020
• Est. Priority Date: 04/21/2016
• Status: Active Grant

• Current Assignee: CDK Global Incorporated
• Original Assignee: CDK Global Incorporated
• Inventors: Kelley, Stephen
• Primary Examiner(s): Jarrett, Scott L
• Application Number:
  US15/134,793
• Publication Number:
  US 20170308865A1
• Time in Patent Office: 1,699 Days
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 10/1097 Task assignment
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/0808 Diagnosing performance data testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005

Abstract

A service appointment can be mapped to an automobile. Mapping a service appointment to an automobile can include receiving the diagnostic trouble code (DTC) from the automobile, interpreting, via a computing device, a service operation that resolves the DTC, and updating, via the computing device, the plurality of attributes of the plurality of service centers. Mapping the service appointment to an automobile can also include mapping, via the computing device, the service operation to a selected service center from the plurality of service centers based on the plurality of attributes of the selected service center and scheduling an appointment with the service center.

Claims

1. A system to schedule a service appointment, comprising:

one or more processors;

electronic memory accessible by the one or more processors, the electronic memory to store a diagnostic trouble code (DTC) of an automobile, a plurality of attributes of a plurality of service centers, and a scheduling application; and

a network interface to enable communication with the automobile and with the plurality of service centers;

the scheduling application configured to, by the one or more processors;

receive, via the network interface, the DTC from the automobile;

interpret a service operation that resolves the DTC;

update, via communication with the plurality of service centers, the plurality of attributes of the plurality of service centers, the plurality of attributes including;

one or more dates of expected arrival at each of the plurality of the service centers of a part required to perform the service operation that resolves the DTC;

whether each of the plurality of service centers has the part required to perform the service operation that resolves the DTC in its inventory;

whether each of the plurality of service centers has an associated mechanic who is qualified to perform the service operation that resolves the DTC and is available to perform the service operation; and

whether the service operation at each of the plurality of service centers requires a service bay; and

if the service operation at each of the plurality of service centers requires a service bay, whether attributes of the service operation are compatible with attributes of an available service bay necessary to perform the service operation;

map the service operation that resolves the DTC to a selected service center from the plurality of service centers based on the plurality of attributes of the selected service center; and

schedule an appointment with the selected service center, the scheduled appointment identifying a time slot at the selected service center wherein a part, a mechanic, and a service bay according to the map are available at the selected service center.

2. The system of claim 1, wherein the plurality of attributes of the plurality of service centers describe an ability of a respective service center from the plurality of service centers to perform the service operation that resolves the DTC.

3. A method for scheduling a service appointment, comprising:

receiving, via a network interface, a diagnostic trouble code (DTC) from an automobile;

interpreting, via a computing device, a service operation that resolves the DTC;

accessing, via the computing device, a plurality of operation attributes of the service operation that resolves the DTC;

updating, at the computing device, a plurality of center attributes of a plurality of service centers using information received at the computing device from the plurality of service centers via the network interface, the plurality of center attributes of the plurality of service centers including;

one or more dates of expected arrival at each of the plurality of the service centers of a part required to perform the service operation;

whether each of the plurality of service centers has the part required to perform the service operation in its inventory;

whether each of the plurality of service centers has an associated mechanic who is qualified to perform the service operation and is available to perform the service operation; and

whether the service operation at each of the plurality of service centers requires a service bay; and

if the service operation at each of the plurality of service centers requires a service bay, whether attributes of the service operation are compatible with attributes of an available service bay necessary to perform the service operation;

mapping, via the computing device, the plurality of operation attributes to the plurality of center attributes;

identifying a service center from a subset of the plurality of service centers, each service center of the subset of the plurality of service centers including the plurality of service center attributes that is mapped to the plurality of operation attributes; and

scheduling an appointment with the identified service center, the scheduled appointment identifying a time slot at the identified service center wherein a part, a mechanic, and a service bay according to the mapping are available at the identified service center.

4. The method of claim 3, wherein the plurality of operation attributes define requirements to perform the service operation that resolves the DTC.

5. The method of claim 4, wherein the plurality of operation attributes include a skill needed to perform the service operation that resolves the DTC.

6. The method of claim 5, wherein the skill needed to perform the service operation that resolves the DTC includes an accreditation to perform the service operation that resolves the DTC.

7. The method of claim 5, wherein the skill needed to perform the service operation that resolves the DTC includes the skill needed to perform the service operation that resolves the DTC on the automobile make and model.

8. The method of claim 3, wherein the plurality of operation attributes include a duration of time to perform the service operation that resolves the DTC.

9. The method of claim 3, wherein the plurality of operation attributes include parts needed to perform the service operation that resolves the DTC.

10. The method of claim 3, wherein the plurality of operation attributes include whether a service bay is required to perform the service operation that resolves the DTC.