Systems, devices and methods of providing customer support in locating products
First Claim
1. A system providing customer assistance at a shopping facility, comprising:
- multiple self-propelled motorized transport units;
a wireless communication network; and
a central computer system that is separate and distinct from the multiple motorized transport units;
wherein the central computer system comprises;
a transceiver configured to communicate with the multiple motorized transport units located at the shopping facility;
a control circuit coupled with the transceiver; and
a memory coupled to the control circuit and storing computer instructions that when executed by the control circuit cause the control circuit to;
receive, through a motorized transport unit, a request from a customer requesting location information for a requested item;
identify the requested item is a category of items and not a specific product, and identify category location information corresponding to the requested category;
communicate routing instructions to the motorized transport unit based on the category location information causing the motorized transport unit to initiate physical movement; and
communicate to the motorized transport unit a species clarification inquiry instruction configured to cause the motorized transport unit, while implementing routing instructions to move toward the category location, to present a clarification inquiry to the customer seeking clarification in narrowing the identified category to one or more products categorized within the identified category.
2 Assignments
0 Petitions
Accused Products
Abstract
Some embodiments provide a system comprising: multiple self-propelled motorized transport units; a wireless communication network; and a central computer comprising: a transceiver, a control circuit and a memory storing computer instructions that when executed by the control circuit cause the control circuit to: receive a request from a customer requesting location information for a requested item; identify the requested item is a category of items, and identify category location information; communicate routing instructions to the motorized transport unit based on the category location information causing the motorized transport unit to initiate physical movement; and communicate to the motorized transport unit a species clarification inquiry instruction configured to cause the motorized transport unit, while implementing routing instructions to move toward the category location, to present a clarification inquiry to the customer seeking clarification in narrowing the identified category to one or more products categorized within the identified category.
686 Citations
16 Claims
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1. A system providing customer assistance at a shopping facility, comprising:
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multiple self-propelled motorized transport units; a wireless communication network; and a central computer system that is separate and distinct from the multiple motorized transport units; wherein the central computer system comprises; a transceiver configured to communicate with the multiple motorized transport units located at the shopping facility; a control circuit coupled with the transceiver; and a memory coupled to the control circuit and storing computer instructions that when executed by the control circuit cause the control circuit to; receive, through a motorized transport unit, a request from a customer requesting location information for a requested item; identify the requested item is a category of items and not a specific product, and identify category location information corresponding to the requested category; communicate routing instructions to the motorized transport unit based on the category location information causing the motorized transport unit to initiate physical movement; and communicate to the motorized transport unit a species clarification inquiry instruction configured to cause the motorized transport unit, while implementing routing instructions to move toward the category location, to present a clarification inquiry to the customer seeking clarification in narrowing the identified category to one or more products categorized within the identified category. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method of providing customer assistance at a shopping facility, comprising:
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by a control circuit; receiving, through a motorized transport unit at a shopping facility, a request from a customer requesting location information for a requested item; identifying the requested item is a category of items and not a specific product, and identifying category location information corresponding to the requested category; communicating routing instructions to the motorized transport unit based on the category location information causing the motorized transport unit to initiate physical movement; and communicating to the motorized transport unit a species clarification inquiry instruction configured to cause the motorized transport unit, while implementing routing instructions to move toward the category location, to present a clarification inquiry to the customer seeking clarification in narrowing the identified category to one or more products categorized within the identified category. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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Specification