Transaction fraud prevention tool

  • US 10,880,436 B2
  • Filed: 01/23/2019
  • Issued: 12/29/2020
  • Est. Priority Date: 01/23/2019
  • Status: Active Grant
First Claim
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1. A computer-implemented method of detecting potentially fraudulent voice calls to a financial services institution, the method comprising:

  • receiving, by a computing system, an indication of a voice call placed by a voice caller to an operator;

    generating, by the computing system, a network address indicator describing a network location, wherein the network address indicator is provided to the voice caller;

    receiving, by the computing system, an indication of a financial services account indicated by the voice caller;

    receiving, by the computing system, an indication of an access to the network location by a remote device;

    determining, by the computing system using the indication of the access to the network location, a first geographic location associated with the remote device;

    determining, by the computing system, that the first geographic location does not match a second geographic location associated with the financial services account;

    generating, by the computing system, unique identifier data;

    providing the unique identifier data to the voice caller via the voice call;

    receiving, by the computing system, an indication that the unique identifier data was received from the remote device via the access to the network location; and

    responsive to the determining that the first geographic location does not match the second geographic location and to receiving the indication that the unique identifier data was received from the remote device via the access to the network location, generating an alert indicating that the voice call is potentially fraudulent.

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