Service location recommendation tailoring

• US 10,943,283 B2
• Filed: 11/18/2016
• Issued: 03/09/2021
• Est. Priority Date: 11/18/2016
• Status: Active Grant

• Current Assignee: Cummins Incorporated
• Original Assignee: Cummins Incorporated
• Inventors: Mattern, Michael F., Hoehn, Kelli Jean, Matkar, Gautam
• Primary Examiner(s): Frejd, Russell
• Application Number:
  US15/356,281
• Publication Number:
  US 20180144388A1
• Time in Patent Office: 1,572 Days
• CPC Class Codes: G01C 21/3679 Retrieval, searching and output of POI information, e.g. hotels, restaurants, shops, filling stations, parking facilities G01C21/3611 takes precedence
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/0808 Diagnosing performance data testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005
• CPC Class Codes: G07C 5/0816 Indicating performance data, e.g. occurrence of a malfunction

Abstract

Systems, apparatuses, and methods disclosed provide for recommending service locations. The method includes analyzing fault data and location positioning data of a vehicle provided via an onboard telematics device, determining one or more service sites based on the analysis, and presenting the one or more service sites to a customer.

Claims

1. An apparatus, comprising:

a data analysis circuit structured to analyze fault data and location positioning data of a vehicle provided via an onboard telematics device, the data analysis circuit structured to identify an engine derate of the vehicle and an associated impending shutdown based on the fault data, the engine derate limiting at least one of a maximum engine speed or a maximum engine torque for the vehicle;

a service site determination circuit structured to determine one or more service sites based on the analysis of the fault data, a time stamp of the fault data, and the engine derate associated with the impending shutdown, wherein the one or more service sites are reachable before the impending shutdown; and

a service site presentation circuit structured to present the one or more service sites to a customer.

2. The apparatus of claim 1, wherein the service site determination circuit is structured to determine the one or more service sites based on altitude and/or terrain for the vehicle to travel from a current location to the one or more service sites.

3. The apparatus of claim 1, wherein the data analysis circuit is structured to identify a direction the vehicle is heading, and wherein the service site determination circuit is structured to determine the one or more service sites along the heading direction.

4. The apparatus of claim 1, wherein the data analysis circuit is structured to identify a root cause of faults and a replacement part of the vehicle to address the root cause, and wherein the service site determination circuit is structured to determine the one or more service sites that have the replacement part in stock.

5. The apparatus of claim 1, wherein the data analysis circuit is structured to identify a root cause of faults and determine an estimated period of time to address the root cause, and wherein the service site determination circuit is structured to determine the one or more service sites based on the period of time.

6. The apparatus of claim 5, wherein the service site determination circuit is further structured to determine the one or more service sites based on opening time of the one or more service sites.

7. The apparatus of claim 1, wherein the service site presentation circuit is structured to present the one or more service sites to the customer through at least one of an onboard operator interface of the vehicle, an email, a text message, a mobile application, or a web site.

8. The apparatus of claim 1, wherein the service site presentation circuit is structured to present the one or more service sites using at least one of identity, location, map, opening time, or contact information of the one or more service sites.

9. A method comprising:

analyzing fault data and location positioning data of a vehicle provided via an onboard telematics device;

identifying an engine derate and an associated impending shutdown of the vehicle based on the fault data, the engine derate limiting at least one of a maximum engine speed or a maximum engine torque for the vehicle;

determining one or more service sites based on the analysis of the fault data, a time stamp of the fault data, and the engine derate associated with the impending shutdown, wherein the one or more service sites are reachable before the impending shutdown; and

presenting the one or more service sites to a customer.

10. The method of claim 9, further comprising determining the one or more service sites based on at least one of altitude or terrain for the vehicle to travel from a current location to the one or more service sites.

11. The method of claim 9, further comprising identifying a direction the vehicle is heading, and determining the one or more service sites along the heading direction.

12. The method of claim 9, further comprising identifying a root cause of faults and a replacement part of vehicle to address the root cause, and determining the one or more service sites that have the replacement part in stock.

13. The method of claim 9, further comprising identifying a root cause of faults, determining an estimated period of time to address the root cause, and determining the one or more service sites based on the period of time.

14. The method of claim 13, further comprising determining the one or more service sites based on opening time of the one or more sites.

15. The method of claim 9, further comprising presenting the one or more service sites to the customer through at least one of an onboard operator interface of the vehicle, an email, a text message, a mobile application, or a website.

16. The method of claim 9, further comprising presenting the one or more service sites using at least one of identity, location, map, opening time, or contact information of the one or more service sites.

17. A system comprising:

a communication interface structured to transmit and receive data;

a database structured to store information of a plurality of service sites;

a controller communicably coupled to the communication interface and the database, the controller structured to;

analyze fault data and location positioning data of a vehicle provided via an onboard telematics device;

identify an engine derate and an associated impending shutdown of the vehicle based on the fault data, the engine derate limiting at least one of a maximum engine speed or a maximum engine torque for the vehicle;

determine one or more service sites from the plurality of service sites based on the analysis of the fault data, the engine derate associated with the impending shutdown, and a time stamp of the fault data or a grade threshold, wherein the one or more service sites are reachable before the impending shutdown; and

present the one or more service sites to a customer via the communication interface.

18. The system of claim 17, wherein the controller is further structured to determine the one or more service sites based on at least one of altitude or terrain for the vehicle to travel from a current location to the one or more service sites.

19. The system of claim 17, wherein the controller is further structured to identify a direction the vehicle is heading, and determine the one or more service sites along the heading direction.

20. The system of claim 17, wherein the controller is further structured to identify a root cause of faults and a replacement part of vehicle to address the root cause, and determine the one or more service sites that have the replacement part in stock.

21. The system of claim 17, wherein the controller is further structured to identify a root cause of faults, determine an estimated period of time to at least one of diagnose or repair the root cause, and determine the one or more service sites based on the period of time.

22. The system of claim 21, wherein the controller is further structured to determine the one or more service sites based on an opening time of the one or more sites.

23. The system of claim 17, wherein the controller is further structured to present the one or more service sites to the customer through at least one of an onboard operator interface of the vehicle, an email, a text message, a mobile application, or a website.

24. The system of claim 17, wherein the controller is further structured to present the one or more service sites using at least one of identity, location, map, opening time, or contact information of the one or more service sites.