Cognitive contact assistance with dynamically generated contact lists for messages

• US 10,955,996 B2
• Filed: 10/31/2018
• Issued: 03/23/2021
• Est. Priority Date: 10/31/2018
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Lagares-Greenblatt, Heidi, Li, Jenny S., Wang, Xinlin
• Primary Examiner(s): Shiau, Shen
• Application Number:
  US16/176,438
• Publication Number:
  US 20200133443A1
• Time in Patent Office: 874 Days
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 40/279 Recognition of textual entities
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 61/4594 Address books, i.e. directories containing contact information about correspondents telephone directories in user terminals H04M1/27453
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Aspects of the invention include providing cognitive contact assistance with dynamically generated contact lists for messages. Providing cognitive contact assistance includes performing by a processor, prior to a message created by a user being sent to a user interface of an intended recipient of the message: identifying content of the message; dynamically generating a contact list based at least in part on the content; and augmenting the message with the contact list. The augmented message is sent to the user interface of the intended recipient of the message.

Claims

1. A method comprising:

performing, by a processor, prior to a message created by a user being sent to a user interface of an intended recipient of the message;

identifying content of the message;

dynamically generating a plurality of contact lists based at least in part on the content, at least one of the plurality of contact lists comprising a plurality of contacts; and

augmenting the message with a graphical representation of at least two of the plurality of contact lists; and

sending the augmented message to the user interface of the intended recipient of the message;

wherein the intended recipient can hover over each of the plurality of contacts in the graphical representation of the at least two contact lists to view their contact information.

2. The method of claim 1, wherein the identifying content comprises performing text analytics to extract keywords.

3. The method of claim 1, wherein the generating the plurality of contact lists are further based at least in part on previous messages created by the user and previous messages received by the user.

4. The method of claim 1, wherein the generating the plurality of contact lists are further based at least in part on characteristics of the intended recipient.

5. The method of claim 1, wherein the generating the plurality of contact lists are further based at least in part on an activity specified by the content of the message.

6. The method of claim 1, wherein the generating the plurality of contact lists are further based at least in part on a directory of contacts.

7. The method of claim 1 wherein each of the plurality of contacts in the graphical representation of the at least two contact lists are selectable at the user interface by the intended recipient to automatically initiate a message with selected contacts as recipients.

8. A system comprising:

a memory having computer readable instructions; and

one or more processors for executing the computer readable instructions, the computer readable instructions controlling the one or more processors to perform operations comprising;

performing prior to a message created by a user being sent to a user interface of an intended recipient of the message;

identifying content of the message;

dynamically generating a plurality of contact lists based at least in part on the content, at least one of the plurality of contact lists comprising a plurality of contacts; and

augmenting the message with a graphical representation of at least two of the plurality of contact lists; and

sending the augmented message to the user interface of the intended recipient of the message;

wherein the intended recipient can hover over each of the plurality of contacts in the graphical representation of the at least two contact lists to view their contact information.

9. The system of claim 8, wherein the identifying content comprises performing text analytics to extract keywords.

10. The system of claim 8, wherein the generating the plurality of contact lists are further based at least in part on previous messages created by the user and previous messages received by the user.

11. The system of claim 8, wherein the generating the plurality of contact lists are further based at least in part on characteristics of the intended recipient.

12. The system of claim 8, wherein the generating the plurality of contact lists are further based at least in part on an activity specified by the content of the message.

13. The system of claim 8, wherein the generating the plurality of contact lists are further based at least in part on a directory of contacts.

14. The system of claim 8, wherein each of the plurality of contacts in the graphical representation of the at least two contact lists are selectable at the user interface by the intended recipient to automatically initiate a message with selected contacts as recipients.

15. A computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to perform operations comprising:

performing prior to a message created by a user being sent to a user interface of an intended recipient of the message;

identifying content of the message;

dynamically generating a plurality of contact lists based at least in part on the content, at least one of the plurality of contact lists comprising a plurality of contacts; and

augmenting the message with a graphical representation of at least two of the plurality of contact lists; and

sending the augmented message to the user interface of the intended recipient of the message;

wherein the intended recipient can hover over each of the plurality of contacts in the graphical representation of the at least two contact lists to view their contact information.

16. The computer program product of claim 15, wherein the generating the plurality of contact lists are further based at least in part on previous messages created by the user and previous messages received by the user.